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Sheraton Carlsbad Resort & Spa

4-star property
5420 Grand Pacific Drive, Carlsbad, CA 1-855-201-7819

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4.0 out of 5
Very good!
See all 30 Travelocity Reviews

"Staff was very nice. we had evacuated in an emergency due to area fire with our animals and they gave us a special reduced rate. People were really ni ... " More

By a verified traveler on Mon 11 Dec 2017

Points Of Interest

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Hotel Description

Family-friendly 4-star hotel near Legoland California

In shopping district

You'll find Legoland California and Carlsbad Premium Outlets within 2 miles (3 km) of this Carlsbad hotel. Flower Fields of Carlsbad and Carlsbad State Beach are also within 3 miles (5 km).

Renovated in 2018

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. There's fun for all ages with a children's pool and a waterslide. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free WiFi.

Free Internet, balconies

The 251 guestrooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and balconies. Other amenities include first-run movies, room service, and premium bedding.

Traditional Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
$126* Per night/room Jan 5 - Jan 6

Deluxe Studio Suite, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Premium Studio Suite, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Carlsbad Resort & Spa ratings based on 30 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Carlsbad Resort & Spa

Everyone (8) Family (5)
5 out of 5
The 7mile restaurant was great and the pool was nice for the kids

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 13, 2019 by Elizabeth G

Thank you for your five-star review! We're glad to hear you enjoyed our restaurant, 7 Mile Kitchen and our Tides pool. We hope you'll come visit us again in the future! Kind Regards, Elizabeth Guzman Marketing Coordinator

5 out of 5
Very close to Legoland with their own private entrance. The kids loved the pool. The pool has a zero depth end and a water slide. My only complaint is that parking was expensive.

Posted by , from Olympia on Jun 11, 2019

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Comment from Hotel Management

Jun 12, 2019 by Elizabeth G

Hi Mark, Thank you for your great review of the Sheraton Carlsbad Resort & Spa! We're glad you and your family enjoyed the pool and our private guest entrance to LEGOLAND. Our parking rate is advertised at the top of our web page when booking direct, but we regret that you found the rate to be too expensive. We hope that you'll consider staying with us during your next trip to Carlsbad! Kind Regards, Elizabeth Guzman Marketing Coordinator

2 out of 5
First of all, our stay was marred by the fact that our car was infested with ants from the hotel parking lot. You know how easy it is to get rid of ants...Not! Next, what used to be the Sheraton Carlsbad is now The Westin. Not just a name change, but literally moved next door. This hotel turned out to be okay. Slide in the pool was a nice surprise for the kids. Despite 67 degree weather the pool felt comfortable. I could write more but I have to go clean ants out of my car again.

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 29, 2019 by Elizabeth G

Thank you for sharing your experience. We regret to hear that you had a negative experience at our resort. However, we're glad you enjoyed the Tides Pool and waterslide. We hope you will give the Sheraton Carlsbad Resort & Spa another chance in the future. Kind Regards, Elizabeth Guzman Marketing Coordinator

4 out of 5

Posted by on Jan 26, 2019

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Comment from Hotel Management

Feb 5, 2019 by Elizabeth Guzman

Thank you so much for your great review! We look forward to serving you on your next trip to the Sheraton Carlsbad Resort & Spa.

2 out of 5

This is NOT a resort!!!

It wasnt what I expectIng when it said Resort. This is not a resort!!! The Only One Restaurant was not very good. The food tasted like it came from a plastc container and put on a plate. Dont expect good service either. I watched 2 waitresses complaining about the customers at their tables, so unprofessional. I would never stay aat this hotel. There are plenty others to choose from...extremely disappointing

Posted by on Mar 5, 2018

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Comment from Hotel Management

Apr 3, 2018 by Wes L

Thank you for your candid comments! I have discussed the items you brought to our attention with our food and beverage team for follow up!

5 out of 5

They accommodated us in an emergency

Pros: Animal-friendly and people-friendly staff.
Cons: Maybe the furniture?
Location: We were not here for that. We were escaping the wildfire around our home.
Staff was very nice. we had evacuated in an emergency due to area fire with our animals and they gave us a special reduced rate. People were really nice. Thank you to all.

Posted by , from Bonsall, Ca on Dec 11, 2017

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5 out of 5
Very nice hotel and love the easy access to Legoland and the Cove. Only thing that the Sheraton didn't have a lot of, is self parking in the garage. Other than that everything else was good.

Posted by on Jul 23, 2017

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4 out of 5

Legoland weekend family of 4

Nice hotel. Tight underground parking for sequoia suv but manageable. Nice kept grounds. Cottontail rabbits and nice landscaping. Quiet rooms with space to build Lego sets. $12 to park each day was a negative. Cigarette butts at pool and beer caps and 1 bottle. Staff member disposed of bottle. Would have liked to see other trash picked up. Nice showers and towels and chairs with shade at pool. Great temperature water and kid friendly. Golf cart ride down hill to side gate of legoland was nice. Hill walk back up after all day at park was taxing on kids but doable. Wish simple breakfast was included. Would stay here again.

Posted by , from California on Jul 13, 2017

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5 out of 5

Super friendly staff, beautiful place

Pros: Very accommodating, very family and kid friendly, close to everything
Location: LEGOLAND, swimming, beach, Carlsbad village
From the minute we checked in, everyone at the hotel was super helpful, accommodating, and friendly. Special shout out to Juan, the shuttle driver, who was most informative and friendly at every encounter!!! The grounds are beautiful, from the close vicinity of the room, to the ease of the walk to the restaurant and lobby, to the amazing kids' pool area at the Cove. And you can't beat the private entrance to LEGOLAND, perfect for those with kiddos like me. Loved that the room had a balcony, so you can enjoy the fresh air. My 4 year old and I take this trip every year, and typically stay at a different resort every year. Next year we will definitely be back to the Sheraton Carlsbad. Thank you!

Posted by , from Chicago on Apr 21, 2017

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5 out of 5

Nice property

Great stay at The Sheraton Carlsbad, California. Clean and relaxing environment. Even with LEGOLAND being the main attraction. Lots of kids. So it can be a bit noisy at times. Great pool. Good place to eat and bar to relax. Some sports on the tube. Rooms are good sized and clean. Very clean. Staff very helpful.

Posted by on Apr 4, 2017

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About the Sheraton Carlsbad Resort & Spa

Location 5420 Grand Pacific Drive, Carlsbad, CA 92008

Property Features

Sheraton Carlsbad Resort & Spa offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A 24-hour business center and limo/town car service are available. A children's pool, a fitness center, and spa services are also featured at the family-friendly Sheraton Carlsbad Resort & Spa. You'll have access to the outdoor pool at a partner property. Parking is available for a fee. A complete renovation of Sheraton Carlsbad Resort & Spa was completed in June 2018. This 4-star Carlsbad hotel is smoke free.

  • 251 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 8010 sq ft of conference space
  • Bar by the pool
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Free area shuttle
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (53.3 km / 33.1 mi)
  • Train station: Carlsbad Village Station (6.6 km / 4.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Carlsbad Resort & Spa offers 251 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Sheraton Carlsbad Resort & Spa has 2 restaurants serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Only service animals are allowed
  • Security system
  • UnionPay
  • Pets allowed (no fees)
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 20.00 for adults, USD 10.00 and USD 20.00 for children (approximately)
  • Self parking fee: USD 24 per night (in/out privileges)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlsbad Sheraton
  • Carlsbad Sheraton Resort
  • Sheraton Carlsbad
  • Sheraton Carlsbad Resort
  • Sheraton Resort Carlsbad
  • Sheraton Carlsbad Hotel Carlsbad
  • Carlsbad Sheraton
  • Sheraton Carlsbad Resort Spa
  • Sheraton Carlsbad & Carlsbad
  • Sheraton Carlsbad Resort & Spa Hotel
  • Sheraton Carlsbad Resort & Spa Carlsbad
  • Sheraton Carlsbad Resort & Spa Hotel Carlsbad
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.