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Sheraton Carlsbad Resort & Spa

4-star property
5420 Grand Pacific Drive, Carlsbad, CA 1-855-201-7819

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4.2 out of 5
Very good!
See all 15 Travelocity Reviews

"Property was clean and everyone was nice. However, we where upset that the pool area did not have the slide open until 6:30pm. They closed it at 3pm a ... " More

By a verified traveler on Thu 23 Jul 2020

Points Of Interest

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Hotel Description

Family-friendly 4-star hotel near Legoland California

Near the airport

Within 2 miles (3 km) of this well-placed hotel, you'll find Legoland California and Flower Fields of Carlsbad. Carlsbad Premium Outlets and Carlsbad State Beach are also within 3 miles (5 km).

Renovated in 2018

This hotel features a restaurant, an outdoor pool, and a poolside bar. There's fun for all ages with a children's pool and a waterslide. Enjoy the fitness center and perks like free WiFi.

Free Internet, balconies

The 251 guestrooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and balconies. Other amenities include first-run movies, room service, and premium bedding.

Traditional Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110* Per night/room Jan 24 - Jan 25

Deluxe Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Premium Suite, 1 Double Bed, Non Smoking, View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Carlsbad Resort & Spa ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Carlsbad Resort & Spa

Everyone (8) Family (5)
4 out of 5
Property was clean and everyone was nice. However, we where upset that the pool area did not have the slide open until 6:30pm. They closed it at 3pm and we had just arrived to the pool. This was one of the reasons we booked this hotel. The kids where upset as well as parents Traveling during this time we feel that the hotel should have made sure the lifeguards would be on duty for the slide. Being that all the theme parks are closed. The pool and slide was a big reason why we choose this hotel. They offered us free ice cream and refunded us one day of resort fees. Also be aware they charge $24 a day parking fee. Which was not stated when we reserved..

Posted by , from California on Jul 23, 2020

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Comment from Hotel Management

Jul 23, 2020 by Elizabeth G

Hi Wendy, Thank you for reviewing your stay. We sincerely apologize that you did not fully enjoy your experience here due to not being able to use the slide. We hope you can give us another chance to give you a truly unforgettable stay. Kind Regards, Elizabeth Guzman Marketing Coordinator

5 out of 5
The Sheraton Carlsbad was perfect for our mini staycation. The suite was roomy, very clean & comfortable. The staff and check in was superb. Easy parking and access to our room. Nice hiking trails nearby and close to all the surf beaches. We'll be back!

Posted by , from So CA on Jun 22, 2020

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Comment from Hotel Management

Jun 24, 2020 by Elizabeth G

Hi Onox4, Thank you for the excellent review! We're so glad you enjoyed your staycation and we look forward to your next visit. Warm Regards, Elizabeth Guzman Marketing Coordinator

5 out of 5
The 7mile restaurant was great and the pool was nice for the kids

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 13, 2019 by Elizabeth G

Thank you for your five-star review! We're glad to hear you enjoyed our restaurant, 7 Mile Kitchen and our Tides pool. We hope you'll come visit us again in the future! Kind Regards, Elizabeth Guzman Marketing Coordinator

5 out of 5
Very close to Legoland with their own private entrance. The kids loved the pool. The pool has a zero depth end and a water slide. My only complaint is that parking was expensive.

Posted by , from Olympia on Jun 11, 2019

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Comment from Hotel Management

Jun 12, 2019 by Elizabeth G

Hi Mark, Thank you for your great review of the Sheraton Carlsbad Resort & Spa! We're glad you and your family enjoyed the pool and our private guest entrance to LEGOLAND. Our parking rate is advertised at the top of our web page when booking direct, but we regret that you found the rate to be too expensive. We hope that you'll consider staying with us during your next trip to Carlsbad! Kind Regards, Elizabeth Guzman Marketing Coordinator

2 out of 5
First of all, our stay was marred by the fact that our car was infested with ants from the hotel parking lot. You know how easy it is to get rid of ants...Not! Next, what used to be the Sheraton Carlsbad is now The Westin. Not just a name change, but literally moved next door. This hotel turned out to be okay. Slide in the pool was a nice surprise for the kids. Despite 67 degree weather the pool felt comfortable. I could write more but I have to go clean ants out of my car again.

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 29, 2019 by Elizabeth G

Thank you for sharing your experience. We regret to hear that you had a negative experience at our resort. However, we're glad you enjoyed the Tides Pool and waterslide. We hope you will give the Sheraton Carlsbad Resort & Spa another chance in the future. Kind Regards, Elizabeth Guzman Marketing Coordinator

4 out of 5

Posted by on Jan 26, 2019

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Comment from Hotel Management

Feb 5, 2019 by Elizabeth Guzman

Thank you so much for your great review! We look forward to serving you on your next trip to the Sheraton Carlsbad Resort & Spa.

2 out of 5

This is NOT a resort!!!

It wasnt what I expectIng when it said Resort. This is not a resort!!! The Only One Restaurant was not very good. The food tasted like it came from a plastc container and put on a plate. Dont expect good service either. I watched 2 waitresses complaining about the customers at their tables, so unprofessional. I would never stay aat this hotel. There are plenty others to choose from...extremely disappointing

Posted by on Mar 5, 2018

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Comment from Hotel Management

Apr 3, 2018 by Wes L

Thank you for your candid comments! I have discussed the items you brought to our attention with our food and beverage team for follow up!

5 out of 5

They accommodated us in an emergency

Pros: Animal-friendly and people-friendly staff.
Cons: Maybe the furniture?
Location: We were not here for that. We were escaping the wildfire around our home.
Staff was very nice. we had evacuated in an emergency due to area fire with our animals and they gave us a special reduced rate. People were really nice. Thank you to all.

Posted by , from Bonsall, Ca on Dec 11, 2017

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5 out of 5
Very nice hotel and love the easy access to Legoland and the Cove. Only thing that the Sheraton didn't have a lot of, is self parking in the garage. Other than that everything else was good.

Posted by on Jul 23, 2017

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4 out of 5

Legoland weekend family of 4

Nice hotel. Tight underground parking for sequoia suv but manageable. Nice kept grounds. Cottontail rabbits and nice landscaping. Quiet rooms with space to build Lego sets. $12 to park each day was a negative. Cigarette butts at pool and beer caps and 1 bottle. Staff member disposed of bottle. Would have liked to see other trash picked up. Nice showers and towels and chairs with shade at pool. Great temperature water and kid friendly. Golf cart ride down hill to side gate of legoland was nice. Hill walk back up after all day at park was taxing on kids but doable. Wish simple breakfast was included. Would stay here again.

Posted by , from California on Jul 13, 2017

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About the Sheraton Carlsbad Resort & Spa

Location 5420 Grand Pacific Drive, Carlsbad, CA 92008

Property Features

Sheraton Carlsbad Resort & Spa offers its guests an outdoor pool, a children's pool, a waterslide, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Sheraton Carlsbad Resort & Spa. You'll have access to the outdoor pool at a partner property. Parking is available for a fee. A complete renovation of Sheraton Carlsbad Resort & Spa was completed in June 2018. This 4-star Carlsbad hotel is smoke free.

  • 251 guestrooms or units
  • 3 levels
  • 8010 sq ft of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego Intl. Airport (SAN) (54.3 km / 33.7 mi)
  • Train station: Carlsbad Poinsettia Station (4.4 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Carlsbad Resort & Spa offers 251 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include microwaves.

  • Private balcony
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Sheraton Carlsbad Resort & Spa has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 80 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 20.00 for adults, USD 10.00 and USD 20.00 for children (approximately)
  • Self parking fee: USD 24 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlsbad Sheraton
  • Carlsbad Sheraton Resort
  • Sheraton Carlsbad
  • Sheraton Carlsbad Resort
  • Sheraton Resort Carlsbad
  • Sheraton Carlsbad Hotel Carlsbad
  • Carlsbad Sheraton
  • Sheraton Carlsbad Resort Spa
  • Sheraton Carlsbad & Carlsbad
  • Sheraton Carlsbad Resort & Spa Hotel
  • Sheraton Carlsbad Resort & Spa Carlsbad
  • Sheraton Carlsbad Resort & Spa Hotel Carlsbad

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.