"I enjoyed the area of the hotel. It’s not far from a lot of things. I also liked that they have balconies.
What I disliked was the smell of the hotel.
...
"
More
Holiday Inn Denver East, an IHG Hotel ratings based on 15 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Holiday Inn Denver East, an IHG Hotel
Everyone (8)Couples (3)Family (4)
5 out of 5
Posted by Janel on Apr 6, 2023
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Comment from Hotel Management
Apr 27, 2023
by HotelMgmt
We love to hear from our guests and are just thrilled you had a great time. Thank you and come back soon, Janel.
2 out of 5
I was charged $100 more at hotel than Travelocity booked rooms for
Im not talking about deposit actually room rate
Posted by William on Mar 16, 2023
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Comment from Hotel Management
Mar 20, 2023
by Hotelmgmt
William, we are sorry to hear you were disappointed in your stay. We appreciate your feedback and will be sure to review it further. It is our hope that you will stay with us again and provide us another opportunity to impress you.
2 out of 5
The bed had a huge concave in it on one side. Very old mattress. No drinking water available in the hotel. No bottled water for sale or complimentary. Was told they are in between vendors so the vending machines on each floor were sold out. I get the feeling it’s been that way for an extended time. Do yourself a favor, go pay the extra $20 and stay at the doubletree hotel next door.
Posted by David on Jan 19, 2023
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Comment from Hotel Management
Jan 25, 2023
by Hotelmgmt
Thank you David for sharing your feedback about your time here. We regret if you left disappointed as this is not the lasting impression we want you to have. We will have our team look into your comments about the bed in your guestroom so that we can make the necessary updates. We hope you will allow us another chance to welcome you back so that we can create a stay that is perfect for you.
5 out of 5
👍
Posted by Corey on Nov 10, 2022
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Comment from Hotel Management
Nov 10, 2022
by Edison Santos | Front Desk Supervisor
Hello and Good Morning Corey! It is a pleasure to hear you had a great experience during your stay with us here at Holiday Inn Denver East. Please contact our team if we can be an assistance to you. We would love to have you return and allow us to accommodate you again as we strive to provide the best guest services. Thank you for choosing to stay with Holiday Inn Denver East as a valued guest as we hope you enjoy your holidays!--Edison SantosFront Desk Supervisor Holiday Inn Denver EastHHM - IHG Property
5 out of 5
Nice
Posted by a verified traveler on Jul 18, 2021
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Comment from Hotel Management
Jul 20, 2021
by Hotelmgmt
Thank you for the five stars! We're elated that your stay was outstanding, and we eagerly await your next visit at Holiday Inn Denver East - Stapleton!
1 out of 5
Horrible experience. We booked our room for the night in the early afternoon. We arrived to check in late, around 11PM. When we arrived, the hotel did not have a room for us. The hotel gave our room away to another guest. They did not call to inform us of this. The manager told us that she did not know what happened. It was 11PM, and we did not have a room. All rooms in Denver were booked. We had to drive hours to get another room. The room rates increase as availability decreases, because we booked early in the day we got a great rate. They replaced our booking with someone who showed up last minute, and were able to change them triple what we paid. My card was charged at time of booking and I have yet to receive a refund. Stay here and risk not having a place to sleep.
Posted by a verified traveler on Jul 17, 2021
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Comment from Hotel Management
Jul 19, 2021
by Hotelmgmt
Please accept our sincere apologies that we could not accommodate you on this occasion. Your experience, while unusual, was unfortunate, and we will work with our team to ensure this does not occur again. We hope to have a second chance to earn back your trust in us.
4 out of 5
I enjoyed the area of the hotel. It’s not far from a lot of things. I also liked that they have balconies.
What I disliked was the smell of the hotel.
As soon as we walk into the lobby from outside or step outside our room door it smelled like a dirty bathroom, or porter potty.
Not sure if they were having sewer issues or what...
Posted by a verified traveler on Nov 28, 2019
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Comment from Hotel Management
Dec 2, 2019
by HotelMgmt
We're sorry to hear your stay wasn't as comfortable as it could have been. Please know that this is far from the typical impression we provide our guests with, and we are working hard internally to ensure this remains an isolated incident. Still, we're glad to hear that our prime location could at least make your stay a convenient one. We hope to see you again soon, for a more enjoyable experience from check-in to check-out.
5 out of 5
The hotel is very nice and the staff is great. The only thing was I didn’t think my room was the cleanest. I found hair on one of the beds and one of my towels had grass on it. And our bathtub did not drain.
Posted by a verified traveler on Oct 27, 2019
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Comment from Hotel Management
Oct 28, 2019
by HotelMgmt
Thank you for your kind feedback! Please know that should you be dissatisfied with any part of your accommodations, you may contact the front desk and we will do all we can to improve your stay. We hope to see you again soon, to show you just how much we mean that!
3 out of 5
Posted by a verified traveler on Sep 17, 2019
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Comment from Hotel Management
Sep 17, 2019
by HotelMgmt
Thank you for choosing our property for your recent stay. We look forward to providing you with an improved experience during your next visit.
4 out of 5
The restaurant was very poorly ran. It took 2 hours to get 2 drinks and 2 appetizers.
Posted by a verified traveler on Jul 12, 2019
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Comment from Hotel Management
Jul 15, 2019
by HotelMgmt
We're terribly sorry to hear of your poor dining experience with us. Please know we are working closely with our staff to ensure they provide only the most expedient, excellent service going forward, to avoid any extended wait times like you experienced. All that aside, we're glad to hear the rest of our hotel could provide you with a relaxing stay! We hope to see you again soon, to show you just how much we've improved!
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Frequently Asked Questions
Holiday Inn Denver East, an IHG Hotel is 19 mi (23-min drive) away from the Denver Intl. Airport (DEN) airport, the closest popular airport to the property.
Airport shuttle services are not available at Holiday Inn Denver East, an IHG Hotel.
Free breakfast isn't offered at Holiday Inn Denver East, an IHG Hotel, but cooked-to-order breakfast is offered for a fee of between USD 9.50 and 13.00 for adults, USD 0 and 0 for children. It's available every day from 6 AM to 10:00 AM.
No, there is no casino at this hotel.
Check-in is from 3 PM - 1 AM.
Free parking is not available at this hotel. Self parking is available for USD 13.00 per night.
Holiday Inn Denver East, an IHG Hotel features an outdoor pool.
Holiday Inn Denver East, an IHG Hotel is home to Burgers and Crafts, which features American cuisine.
There are no spa services available at this hotel.
Holiday Inn Denver East, an IHG Hotel is 4.8 mi away from Denver.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
