2/10 Terrible
Robin
May 21, 2024
Disliked: Staff & service
I had paid for a non smoking room only to be told smoking was what they had. The next morning the front desk person said there were some when I was checking out. This person indicated there was a room for me but I had already made other arrangements, they indicated all I needed to do was talk to the front desk manager for a refund of my other nights stay. When I called the person I spoke to said non refundable and hung up. Felt unbelievable angry. Also I felt that the decisions made would have been different if I looked different. This a feeling not a fact.