8/10 Good
Paul
Traveled with partner
Jan 25, 2024
Liked: Cleanliness, amenities, property conditions & facilities
This is the most expensive, and nicest, hotel in Idyllwild. With a price to match. At this price, seems like everything should be perfect. There was room for improvement.
The guy answering the phone was a bit gruff. The lady was nice.
The elevator hasn't been working for months, even though it's advertised and emailed.
There are very steep fees for early check-in and late checkout, even during low occupancy.
Even though they send out email, such as notifying you that you've missed their check-in window of 3 to 5 PM, they don't respond to email.
The way they hand out keys if you arrive after 5 PM doesn't seem safe to me.
There is a lack of privacy on the first and second floors with people being able to walk past your window.
The breakfast is very basic, with stale pastries and bagels.
There were used coffee pods left in the room. Eww.
Paul
Stayed 1 night in Nov 2023