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5.0 out of 5

"Fairmont Orchid is a beautiful resort. Lots of waterfalls and koi ponds around property. Many restaurants on and around the property. Snorkeling was g ... " More

By a verified traveler on Fri 29 Apr 2022

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Hotel Description

5-star beachfront resort with 4 restaurants

Beachside getaway

You'll find Waikui-Puako Beaches and Mauna Lani Historic Park within 2 miles (3 km) of this resort. Great 4-D Movie Ride and Francis H.I'i Brown North Golf Course are also within 2 miles (3 km).

18-hole golf course

This smoke-free resort features a private beach, a golf course, and a full-service spa. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Bring the family and enjoy the playground, arcade/game room, and kid-friendly dining.

Fairmont Gold, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$912* Per night/room Feb 13 - Feb 14

Fairmont Gold, Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Fairmont Gold, Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Gold, Suite, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Fairmont Gold, Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Gold, Premium Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Fairmont Orchid Gold Experience ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Fairmont Orchid Gold Experience

Everyone (1)
5 out of 5
Fairmont Orchid is a beautiful resort. Lots of waterfalls and koi ponds around property. Many restaurants on and around the property. Snorkeling was great and a p[protected area for small children to snorkel in. Staff is amazing!!!

Posted by on Apr 29, 2022

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Comment from Hotel Management

May 11, 2022 by Barbie Nakamura- Director of Quality

Debbie, Mahalo for your excellent rating! Wonderful to know how much you enjoyed our property and staff! I hope your travels bring you back to Hawaii and you choose us again! With warm aloha, Barbie Nakamura Director of Quality

5 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

May 3, 2021 by Barbie Nakamura- Director of Quality

Mahalo for the wonderful rating!!! We hope you can return to our wonderful property very soon! With warm aloha, Barbie Nakamura Director of Quality

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. Enjoy a summer holiday at Fairmont Orchid Gold Experience, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. This luxury resort also offers an outdoor pool, outdoor tennis courts, and a health club. Free valet parking is available. This 5-star Kamuela resort is smoke free.

  • 1 floor
  • 45 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 10
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Fairmont Orchid Gold Experience offers 45 accommodations with minibars and video-game consoles. Rooms open to furnished lanais. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. 55-inch LCD televisions come with cable channels and pay movies. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private lanai (furnished)
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Children's slippers

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 10:30 AM. The resort hosts a free manager's reception daily.

Brown's Beach House - Overlooking the ocean, this restaurant specializes in Hawaiian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Hale Kai - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Orchid Court - This restaurant serves breakfast only. A children's menu is available. Open daily.

Kahakai Bar - This beachfront bar serves light fare only. Open daily.

Luana Lounge - This cocktail bar serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 10 outdoor tennis courts, and a health club. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Water skiing nearby
  • Surfing/bodyboarding on site
  • Parasailing nearby
  • Hiking/biking trails on site
  • Mountain biking nearby
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Boat tours nearby
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Kayaking nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are available for USD 75.0 per day.

Pet Policy

  • Pets: USD 75 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.55 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Bicycle storage
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Concierge service
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Orchid Gold Experience Resort
  • Fairmont Orchid Gold Experience Kamuela
  • Fairmont Orchid Gold Experience Resort Kamuela

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.