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4.2 out of 5

"I stayed 6 nights and my overall impression of the resort improved. Initially, the place seemed dated, small, cold, and bland. By the end of my stay ... " More

By a verified traveler on Thu 09 Jan 2020

Hotel Description

4-star beachfront resort with 2 outdoor pools

On the beach

Within a 5-minute walk of this Waikoloa resort, you'll find Kings Shops and Genesis Gallery. Also, Waikōloa Beach is within half a mile (1 km) and Dolphin Quest is within 2 miles (3 km).

Full-service spa, 24-hour fitness

A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this romantic resort. Traveling on business? Take advantage of the 10 conference rooms, business center, and valet parking. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

WiFi, balconies

Featuring conveniences like refrigerators and coffee/tea makers, the 295 guestrooms also offer balconies and flat-screen TVs with cable channels. WiFi, room service, and premium bedding are also available.

Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Na Hale Suite, 2 Bedroom, Oceanfront Wing

Bed Count 2 King Beds Maximum Occupancy 4 Max

Waikoloa Beach Marriott Resort & Spa ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waikoloa Beach Marriott Resort & Spa

Everyone (17) Couples (3) Family (2)
4 out of 5
I stayed 6 nights and my overall impression of the resort improved. Initially, the place seemed dated, small, cold, and bland. By the end of my stay, I was more appreciative of the low-key, less hectic nature. It's a relatively small resort and has only one restaurant/bar, so the food and drink options are very limited. There is a small coffee bar in the lobby that offers quick bites between 6am and noon. But the rest of the time you're stuck with the one restaurant/bar combo on the ground floor. The overall design seems right out of the 1980s, clean, attractive, but built for an older clientele with simpler tastes. It's well located behind an excellent public beach and small bay, perfect for swimming, snorkeling, and the usual water sports. The resort pools are nice, but largely filled with small children most of the day. The staff is as nice as one might expect--nothing special. Be aware, as is common in most American resorts, that the price you'll ultimately pay is much more than the advertised price upfront. Sadly, Americans have become both immured and immune to the unexpected and hidden price hikes that accompany such resorts--so-called resort fees, service fees, towel fees, parking fees, taxes, charges, and added costs that all end up jacking the final bill by as much as 50% more. An advertised room rate of, say, $260/night can actually cost as much as $350 or more once all the extra fees and taxes are included--and that doesn't include tips. So be aware.

Posted by on Jan 9, 2020

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3 out of 5

Posted by on Jan 4, 2020

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5 out of 5

Posted by on Oct 12, 2019

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4 out of 5
We loved that this property was close to shopping and located at a beautiful beach, Anaehoomalu Bay. We also loved meeting Hiwahiwa who took us on the cultural walking tour and educated us about the ancient fishponds that the property is on. Both woman at the lobby cafe were also very friendly. Our room was clean and located near the pool. Bartender at Hawaii Calls during sunset on Wednesday had lots of Aloha. The valet attendant that morning (wearing a visor, middle aged gentleman) wasn't as helpful as I would expect a valet attendant to be. That is my only unpleasant experience.

Posted by , from Maui, HI on Jul 12, 2019

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5 out of 5

Posted by on May 26, 2019

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4 out of 5
Love the location and food/drinks. Staff was excellent.

Posted by on May 7, 2019

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5 out of 5
It’s a beautiful resort and staff is very helpful.

Posted by on Feb 13, 2019

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5 out of 5

Posted by on Dec 12, 2018

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5 out of 5

Beautiful view of the ocean

Beautiful view of the ocean shopping near bye. Beach and pool access. Super nice staff. Everyone was so great. Especially Vivan from the concierge expedia . Helped us we booking a tour of the island. Thankyou it was a great experience.

Posted by , from California on Jul 1, 2018

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2 out of 5

Disappointing service and hidden fees

Pros: The location was good with easy beach access. The facilities were also clean
Cons: The staff helpfulness, and more upfront disclosure of fees and views in the rooms.
The facilities and amenities were good and the location was great. However, staff and service was less than desirable. Multiple staff including the front desk were rude at times and did not seem interested in helping guests or going the extra mile. They would just tell you to ask someone else or refer to yet another desk. More disappointed were their HIDDEN FEES. The hotel charges $30 plus tax daily for their "activities" regardless of whether you used them or not. This should be included in the room rate for customers to be able to truly compare prices and this can add up. However, they simply add it on your bill at the end of your stay. I also agree with other reviews about "resort view" meaning looking at the roof. We were in room 4232 and looked at a roof with pipes etc.

Posted by , from California on Mar 17, 2018

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About the Waikoloa Beach Marriott Resort & Spa

Location 69-275 Waikoloa Beach Dr, Waikoloa, HI 96738

Renovations + Closures

The following facilities or services will be unavailable from May 21 2020 to December 31 2020 (dates subject to change):

  • One of the swimming pools

Property Features

Waikoloa Beach Marriott Resort & Spa offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. Event space at this resort measures 63000 square feet (5853 square meters). A children's pool, spa services, and a terrace are also featured at the business-friendly Waikoloa Beach Marriott Resort & Spa. Parking is available for a fee. This 4-star Waikoloa resort is smoke free.

  • 295 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • 63000 sq ft of conference space
  • 5853 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kona, HI (KOA-Kona Intl. Airport (KOA) (30.4 km / 18.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Waikoloa Beach Marriott Resort & Spa offers 295 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.

Hawaii Calls - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Aka'ula Lanai - This beachfront café serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Mandara Spa. Services include facials, body wraps, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - W-20106062-01

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is W-20106062-01. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - W-20106062-01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 19 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 21.00 per night (in/out privileges)
  • Valet parking fee: USD 31.00 per night
  • Rollaway bed fee: USD 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waikoloa Beach Marriott
  • Waikoloa Beach Marriott Resort
  • Marriott Waikoloa
  • Waikoloa Beach Marriott Hotel Waikoloa
  • Waikoloa Beach Marriott Resort And Spa
  • Waikoloa Beach Marriott Resort Hotel
  • Waikoloa Beach Marriott Resort Spa
  • Waikoloa Marriott & Waikoloa
  • Waikoloa Beach Marriott Resort & Spa Resort
  • Waikoloa Beach Marriott Resort & Spa Waikoloa
  • Waikoloa Beach Marriott Resort & Spa Resort Waikoloa

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.