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Hilton Garden Inn Kauai Wailua Bay

3.5-star property
3-5920 Kuhio Hwy, Lihue, HI 1-855-201-7819

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4.4 out of 5
Excellent!
See all 17 Travelocity Reviews

"Amazing customer service and always make you feel welcome. Looking to y’all soon " More

By a verified traveler on Mon 08 Jun 2020

Points Of Interest

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Hotel Description

3.5-star beach hotel with 2 outdoor pools

Oceanside stay

Your stay at this Lihue hotel places you within a 10-minute walk of Wailua Beach Park and Smith's Tropical Paradise. Also, Lydgate Beach Park is within half a mile (1 km) and Lae Nani Beach is within 2 miles (3 km).

Renovated in 2016

This hotel features 2 outdoor pools, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 216 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs. Other amenities include microwaves, room service, and phones.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$200* Per night/room Mar 9 - Mar 10

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cottage, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Kauai Wailua Bay ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Kauai Wailua Bay

Everyone (8) Couples (5) Family (3)
5 out of 5
Amazing customer service and always make you feel welcome. Looking to y’all soon

Posted by , from Lihue on Jun 8, 2020

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Comment from Hotel Management

Jun 8, 2020 by am

Thank you so much for taking the time sharing your experience in regards to your recent stay with us. We hope to see you again next time.

4 out of 5

Posted by on Jun 7, 2020

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Comment from Hotel Management

Jun 8, 2020 by am

Thank you for your feedback

5 out of 5
Ideal location and centrally located on the Island! Beautiful hotel and service was great!

Posted by on Jan 25, 2020

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4 out of 5
The property location is near the river and the ocean so different views were available. I think the parking lots should be better. There were several puddle spots that makes entering and exiting difficult. Signage could be better. I did not know about a secondary parking lot to the side of the facility until I looked on a map in the room. Diamond parking lot really needs to be tended. If you have that level I would expect your area to be in tip top condition. It looked like a dirt parking area, puddles and mud.

Posted by on Dec 16, 2019

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2 out of 5
The air conditioning is inadequate. It only goes down to 68. Optimal sleeping temperature is 60-67. We slept poorly.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 24, 2019 by Jim

Aloha! Mahalo for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.

5 out of 5
The location was close to the ocean. The tropical atmosphere was very nice. Rooms were large and had air conditioning which was well used during the heat wave during our stay. The staff was very friendly and helpful

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 20, 2019 by Jim

Aloha Charles! Mahalo for leaving us such a wonderful score and feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Mahalo!

5 out of 5
The room had patio where we could sit & enjoy the view. It was in walking distance to the beach. The beach was awesome!! The staff was helpful whenever we had a question. They offered free drinks at their tiki bar between 4 - 10 pm. They had 2 nice pools. The restaurant had good food & service. Thanks for a memorable stay!!

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 28, 2019 by Jim Hunsucker, Director of Rooms

Aloha! Mahalo for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations here at Hilton Garden Inn. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Mahalo!

4 out of 5
I liked the friendly and professional staff. Everyone was helpful.

Posted by on Aug 28, 2019

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Comment from Hotel Management

Oct 20, 2019 by Jim

Aloha! Mahalo for leaving us such a wonderful score and feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Mahalo!

5 out of 5
The property location was excellent. I liked the property.

Posted by on May 18, 2019

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5 out of 5
Loved the open air hotel. We were lucky enough to get a ground level room that had a patio that connected to to pool. I was a little worried about noise but once we closed the sliding glass door we couldn't hear a thing! We loved it here, everyone was super friendly!

Posted by on May 4, 2019

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About the Hilton Garden Inn Kauai Wailua Bay

Location 3-5920 Kuhio Hwy, Lihue, HI 96746

Property Features

Hilton Garden Inn Kauai Wailua Bay offers its guests 2 outdoor swimming pools and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7000 square feet (650 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Kauai Wailua Bay. A complete renovation of Hilton Garden Inn Kauai Wailua Bay was completed in July 2016. Smoking is allowed in designated areas at this 3.5-star Lihue hotel.

  • 216 guestrooms or units
  • 3 levels
  • 2 buildings
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Deli
  • Towels for the beach
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Lihue, HI Airport (LIH) (8.4 km / 5.2 mi)

Room Amenities

Hilton Garden Inn Kauai Wailua Bay offers 216 accommodations with irons/ironing boards and complimentary toiletries. 46-inch LCD televisions come with pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers. This Lihue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining
  • LCD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Garden Grille Restaurant - Overlooking the ocean and pool, this restaurant specializes in Hawaiian cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Pavilion Pantry - Onsite café. Open 24 hours. Open daily.

Room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Cave exploring/spelunking nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Free bicycles nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive smart lock details.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - GE-098-643-7632-01

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is GE-098-643-7632-01. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - GE-098-643-7632-01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room coffee
  • Self parking
  • Parking
  • Lending library access
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 22.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloha Aston Beach Hotel
  • Aloha Beach
  • Aloha Beach Hotel
  • Aston Aloha
  • Aston Aloha Beach
  • Hilton Garden Inn Kauai Wailua Bay Lihue
  • Aston Aloha Beach Hotel Kapaa
  • Aston Aloha Beach Kapaa
  • Aston Aloha Hotel
  • Hotel Aston Aloha Beach
  • Aloha Beach Hotel Kauai
  • Aloha Beach Kauai Hotel
  • Aston Aloha Beach Hotel Kauai/Kapaa
  • Aston Aloha Beach Resort
  • Hilton Kauai Wailua Lihue
  • Hilton Garden Inn Kauai Hotel
  • Hilton Garden Inn Kauai Wailua Bay
  • Hilton Garden Inn Kauai
  • Hilton Garden Inn Kauai Wailua Bay Hotel
  • Hilton Garden Inn Kauai Wailua Bay Lihue
  • Hilton Garden Inn Kauai Wailua Bay Hotel Lihue

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.