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"Old property Lazy staff Lots of bars and restaurants closed " More

By a verified traveler on Fri 11 Mar 2022

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Hotel Description

Enjoy 3 outdoor pools at this 4-star Waikoloa hotel

Oceanside stay

Stay at this Waikoloa hotel and you'll be within half a mile (1 km) of Waikōloa Beach and 2 miles (3 km) of Kings Shops. Genesis Gallery and Waikoloa Beach Golf Course are also within 2 miles (3 km).

Full-service spa, fitness center

A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this smoke-free hotel. Enjoy the gym and unwind at the bar/lounge and poolside bar.

Flat-screen TVs

The 78 individually decorated guestrooms offer room service and balconies or patios. Flat-screen TVs and cable channels provide entertainment options, and other amenities include coffee/tea makers and TVs. Weekly housekeeping is available.

Room, 1 King Bed with Sofa bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$239* Per night/room May 23 - May 24

Room, 2 Double Beds, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds (Oceanfront View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Grand Vacations Club Ocean Tower Waikoloa Village ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Everyone (3) Couples (3) Family (5)
3 out of 5
Old property Lazy staff Lots of bars and restaurants closed

Posted by on Mar 11, 2022

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Comment from Hotel Management

Mar 14, 2022 by Wilbert Lee, General Manager

Thank you for sharing your experience. We are sorry to hear you were disappointed with your stay at our resort. As restrictions ease, we are continuing to open additional areas within the complex and hope to be fully operational in the near future.

5 out of 5
Beautiful resort. Everything are accessible. Staff are nice and helpful.

Posted by , from Missouri Cty on Feb 7, 2022

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2 out of 5
Transportation within hotel too slow and broken tram

Posted by on Dec 30, 2021

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Comment from Hotel Management

Jan 4, 2022 by Wilbert Lee, General Manager

Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

2 out of 5
Computer issues made for very slow check in with long line. Room ok but building overall run down

Posted by , from Honolulu on Dec 4, 2021

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Comment from Hotel Management

Dec 6, 2021 by Wilbert Lee, General Manager

Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

4 out of 5

Posted by on Oct 18, 2021

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5 out of 5
Beautiful property, clean and spacious rooms.

Posted by on Oct 13, 2021

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5 out of 5
Amenities was great! Parking is far from rooms

Posted by on Jul 22, 2021

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Comment from Hotel Management

Aug 9, 2021 by Guest Services

Aloha and thank you for sharing your recent experience. Great to hear you enjoyed the amenities. Thank you for voicing your concerns regarding the parking. We appreciate all feedback as it helps us to improve overall. Thank you again.

3 out of 5

Posted by on Jan 12, 2021

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Comment from Hotel Management

Jan 12, 2021 by Guest Services

Thank you for choosing Ocean Tower and for taking the time to share your recent experience. I do sincerely apologize that your stay was less than grand. If you would like to provide any details of the shortfalls during your stay, we can focus on those areas needing improvement. Thank you again, we hope you allow us the opportunity to welcome you in the future.

3 out of 5
The property had a lot of pools and a lot of different views. It was very spread out, though and hard to get around. The Tram system was just too slow and too irregular.

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 25, 2020 by Eileen

Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience. Wilbert Lee Resort Director

5 out of 5
Beautiful amenities and something for kids and adults

Posted by on Dec 27, 2019

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About the Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Location 69-425 Waikoloa Beach Drive, Waikoloa, HI 96738

Property Features

Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers its guests 3 outdoor swimming pools and a fitness center. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. There's an onsite business center. A terrace, tour/ticket assistance, and multilingual staff are also featured at Hilton Grand Vacations Club Ocean Tower Waikoloa Village. Parking is available for a fee. This 4-star Waikoloa hotel is smoke free.

  • 78 guestrooms or units
  • 6 levels
  • 6 dining venues
  • Built in 1988
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 78 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7 AM to 10:00 AM.

Hilton Grand Vacations Club Ocean Tower Waikoloa Village has 6 restaurants on site.

Kona Tap Room - Onsite gastropub. Open daily.

Nui Italian - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Racquetball/squash on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.98 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Phone calls
  • Additional inclusions
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 35 for adults, USD 17 and USD 19 for children (approximately)
  • Self parking fee: USD 39 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Tower Hilton Grand Vacations Hotel Waikoloa
  • Ocean Tower Hilton Grand Vacations Hotel
  • Ocean Tower Hilton Grand Vacations Waikoloa
  • Ocean Tower Hilton Vacations
  • Ocean Tower by Hilton Grand Vacations
  • Hilton Grand Vacations Club Ocean Tower Waikoloa Village Hotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.