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Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star property
69-425 Waikoloa Beach Drive, Waikoloa, HI 1-855-201-7819
3.6 out of 5
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See all 16 travelocity Reviews

"The grounds of this property are beautiful and huge. If you enjoy walking this is a great property to stay at. If you don't , it's going to be a bad ... " More

By a verified traveler on Tue 01 Aug 2023

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Hotel Description

Enjoy 3 outdoor pools at this 4-star Waikoloa hotel

Oceanside stay

Your stay at this Waikoloa hotel places you within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Also, Anaehoomalu Beach is within half a mile (1 km) and Kings Shops is within 2 miles (3 km).

Full-service spa, fitness center

A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this hotel. Enjoy the gym and unwind at the bar/lounge and poolside bar.

Room, 2 Double Beds, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$229* Per night/room Oct 3 - Oct 4

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds (Oceanfront View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Grand Vacations Club Ocean Tower Waikoloa Village ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Everyone (8) Couples (3) Family (6)
5 out of 5

Posted by on Sep 4, 2023

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3 out of 5
The grounds of this property are beautiful and huge. If you enjoy walking this is a great property to stay at. If you don't , it's going to be a bad fit. The pools are nice and probably some of the biggest in HI. The rooms are decent sized but somewhat dated with weak air conditioning. Food prices at the resort are very high, but a little more reasonable at the Kings and Queens Marketplaces. Besides for the valet, the service at the hotel is lacking. They seemed understaffed throughout the property. The pools lack any lifeguards and you will definitely see kids engaging in unsafe activities. There is limited to no waiter service at the pool as well. The workout rooms are extremely small for a resort for a property this sized. They offer a spin class that is awesome with a great instructor, but the class only has 9 bikes (so arrive early). All and all, this is a great resort to spend a week. If they improved staffing and upgraded the rooms, it would be even better. I would return to this resort, if I could get a good deal again, but I wouldn't without a good deal.

Posted by , from SAN FRANCISCO on Aug 1, 2023

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Comment from Hotel Management

Aug 29, 2023 by Guest Services

Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

1 out of 5

Posted by on Mar 18, 2023

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5 out of 5

Posted by on Oct 24, 2022

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5 out of 5

Posted by on Sep 11, 2022

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3 out of 5
Old property Lazy staff Lots of bars and restaurants closed

Posted by on Mar 11, 2022

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Comment from Hotel Management

Mar 14, 2022 by Wilbert Lee, General Manager

Thank you for sharing your experience. We are sorry to hear you were disappointed with your stay at our resort. As restrictions ease, we are continuing to open additional areas within the complex and hope to be fully operational in the near future.

2 out of 5

Posted by on Mar 10, 2022

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Comment from Hotel Management

Jun 17, 2022 by Guest Services

Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

5 out of 5
Beautiful resort. Everything are accessible. Staff are nice and helpful.

Posted by , from Missouri Cty on Feb 7, 2022

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2 out of 5
Transportation within hotel too slow and broken tram

Posted by on Dec 30, 2021

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Comment from Hotel Management

Jan 4, 2022 by Wilbert Lee, General Manager

Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

2 out of 5
Computer issues made for very slow check in with long line. Room ok but building overall run down

Posted by , from Honolulu on Dec 4, 2021

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Comment from Hotel Management

Dec 6, 2021 by Wilbert Lee, General Manager

Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

About the Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Location 69-425 Waikoloa Beach Drive, Waikoloa, HI 96738

Renovations + Closures

The property will be renovating from July 1 2023 to August 31 2024 (completion date subject to change). The following areas are affected:

  • Elevator

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers its guests 3 outdoor swimming pools and a fitness center. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at Hilton Grand Vacations Club Ocean Tower Waikoloa Village. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Waikoloa hotel.

  • 514 guestrooms or units
  • 6 levels
  • 6 dining venues
  • Built in 1988
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 514 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided weekly.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (weekly)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to noon.

Kamuela Provision Co. - This beachfront restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Lagoon Grill - This café serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Kona Tap Room - This gastropub serves light fare only. Open daily.

Legends of Hawaii Luau - This theme restaurant specializes in Hawaiian cuisine. Guests can enjoy alfresco dining (weather permitting). Open select days.

Nui Italian - This theme restaurant serves dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Racquetball/squash on site

Spa Services

Kohala Spa has couples treatment room(s). The spa is open daily.

  • Couples treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Mobile key entry is not available
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 47.18 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15–35 for adults, and USD 17–19 for children
  • Self parking fee: USD 48 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Tower Hilton Grand Vacations Hotel Waikoloa
  • Ocean Tower Hilton Grand Vacations Hotel
  • Ocean Tower Hilton Grand Vacations Waikoloa
  • Ocean Tower Hilton Vacations
  • Ocean Tower by Hilton Grand Vacations
  • Hilton Grand Vacations Club Ocean Tower Waikoloa Village Hotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.