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"Pros-Clean, nice staff, and huge balcony Cons-Water pressure, having to switch rooms because of a leak, the smell of smoke. " More

By a verified traveler on Tue 18 Feb 2020

Hotel Description

3-star hotel near Harley-Davidson Factory

Close to airport

Stay at this Kansas City hotel and you'll be within 2 miles (3 km) of Harley-Davidson Factory and 6 miles (10 km) of Zona Rosa Shopping Mall. Argosy Casino is within 16 miles (25 km) and Kansas City Convention Center is within 20 miles (32 km).

Free shuttle, parking

This hotel doesn't skimp on freebies - guests receive free WiFi, free self parking, and a free airport shuttle. Business travelers can take advantage of the 24-hour business center. Dry cleaning and laundry facilities are also provided.

Free Internet, satellite TV

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms offer free WiFi and free wired Internet, as well as TVs with satellite channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$48* Per night/room Mar 15 - Mar 16

Balcony Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Kansas City Airport ratings based on 33 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Kansas City Airport

Everyone (18) Couples (6) Family (11)
3 out of 5
Pros-Clean, nice staff, and huge balcony Cons-Water pressure, having to switch rooms because of a leak, the smell of smoke.

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by Sophia,CSR

Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback, and we apologize for the inconvenience faced by you. We will always ensure that we keep delighting you with our facilities and services.

4 out of 5
It was nice and clean and honestly a bit better than I expected when looking into it. It's pretty nice for a three star. The continental breakfast is.... Ok I guess, but other than that, no problems here

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 4, 2020 by Sophia,CSR

Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.

5 out of 5
Good place they are remodeling but what they have done so far is awesome and they are considerate in lieu of the remodel as well very welcomed there.

Posted by on Nov 28, 2019

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Comment from Hotel Management

Nov 29, 2019 by Sophia,CSR

Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4 out of 5
Being able to park there while traveling. The rooms were very nice.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 6, 2019 by Sophia,CSR

Hello, Thank you for sharing your views. We are happy to see you happy, and we promise to be consistent with our excellence. We look forward to welcoming you soon.

5 out of 5
Very clean and crisp room. Shower needs fixed and need wash clothes in the restroom.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Sophia,CSR

Hello, Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us.We apologize for the inconvenience you faced. We will surely forward you valuable feedback to our team for improvements. We hope to serve you better next time.

5 out of 5
Smells wonderful. The overall cleanliness was an 8/10. Only reason it wasn’t a 10 was because if the ceiling tiles on the 7th floor had water marks and a couple were missing, but besides those minor issues.... I really enjoyed my stay. I wish I would have gotten the room beside me , it had a balcony.

Posted by , from Ks on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Manager

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 21, 2019 by Manager

We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

5 out of 5

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 21, 2019 by Sophia,CSR

Hello, Thank you for an excellent 5 star rating. We are glad that you had a nice stay with us. We always welcome our guests ideas and suggestions. We would love to host you again.

5 out of 5
I liked the shuttle service to the airport. It was quick and easy.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 18, 2019 by Sophia,CSR

Hello, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2 out of 5
No soft surface flooring. Dirty floor. Flimsy furniture.

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 13, 2019 by Sophia,CSR

Hello, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

About the SureStay Plus Hotel by Best Western Kansas City Airport

Location 11828 NW Plaza Circle, Kansas City, MO 64153

Renovations + Closures

The following facilities or services will be unavailable from February 1 2019 to July 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Fitness facilities
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. A 24-hour business center and a meeting room are available. A roundtrip airport shuttle is free during limited hours. The business-friendly SureStay Plus Hotel by Best Western Kansas City Airport also features laundry facilities, dry cleaning/laundry services, and RV/bus/truck parking. Self parking is free. This 3-star Kansas City hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 7 levels
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Airport: Kansas City International Airport (MCI) (4.3 km / 2.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

SureStay Plus Hotel by Best Western Kansas City Airport offers 100 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Kansas City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per pet, per day (maximum USD 60 per stay)
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 5.00 per day
  • Pet fee: USD 15 per pet, per day (maximum USD 60 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Plaza Hotel Kansas City
  • Plaza Hotel Sure Stay Kansas City
  • Plaza Sure Stay Kansas City
  • Plaza Sure Stay
  • SureStay Plus Hotel Best Western Kansas City Airport
  • SureStay Plus Best Western Kansas City Airport
  • Surestay Plus By Kansas City
  • SureStay Plus Hotel by Best Western Kansas City Airport Hotel

You should know

  • SureStay Plus Hotel by Best Western Kansas City Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.