8/10 Good
Riaz F.
Apr 11, 2024
Liked: Cleanliness
Good but noisy
Great location for access to lifts and resort amenities. The unit was clean, comfortable, and well appointed. Sylvia was nice and available to help resolve issues. The main downside of this unit is the bedroom is right up against the staff service elevators and staff supply room, it gets noisy starting at 6am and continues through the day. This impacted our sleep and our vacation. We feel the listing should state this, we would not have rented if we had known this in advance. There are also issues with the hotel. This unit is a privately owned condo in a hotel and is managed by the hotel staff who seem less invested and less knowledgeable about serving private units, service was lacking. Check in was a problem - they couldn't find our reservation. Getting luggage to the room was a problem - they only took part of it. Dining was a frustrating experience, a 2 hour wait to be seated in a half empty restaurant - it's understaffed and poorly managed. The pool and hot tubs are nice but crowded with lots of little kids. On the positive side, the lobby and views are beautiful, the mountain and meadow are amazing, the chairlift is really close, and the ski valet is a nice service that works fairly well.
Riaz F.
Stayed 4 nights in Apr 2024