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DoubleTree Resort by Hilton Lancaster

4-star property
2400 Willow Street Pike, Lancaster, PA 1-855-201-7819
4.4 out of 5
Excellent!
See all 22 travelocity Reviews

"Nice, would recommend! " More

By a verified traveler on Sun 25 Jul 2021

Points Of Interest

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Hotel Description

Family-friendly 4-star hotel with indoor pool

In suburbs

Within 6 miles (10 km) of this hotel, you'll find Lancaster County Convention Center and Franklin & Marshall College. Millersville University is within 6 miles (10 km) and Rockvale Outlets is within 9 miles (15 km).

9-hole golf course

A golf course, a 24-hour gym, and a restaurant are all featured at this hotel. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the indoor pool and perks like free self parking and free WiFi.

2 Queens Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$144* Per night/room Oct 9 - Oct 10

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

King 2 Room Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Queen Beds, Non-Smoking (Whirlpool)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree Resort by Hilton Lancaster ratings based on 22 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree Resort by Hilton Lancaster

Everyone (14) Family (6)
3 out of 5

Posted by on Apr 11, 2023

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Comment from Hotel Management

May 15, 2023 by James Wilson Operations Manager Doubletree

I am so sorry that we didn’t meet your expectations. We truly appreciate you choosing to stay with us and value your feedback. Please feel free to reach out to me and let me know what we can do to make your next stay more enjoyable.Once again, thank you for your review. We hope to see you soon again.

5 out of 5

Posted by on Oct 16, 2022

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5 out of 5
Nice, would recommend!

Posted by on Jul 25, 2021

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5 out of 5

Posted by on May 5, 2021

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2 out of 5

Posted by on Apr 6, 2021

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3 out of 5
Very clean and pretty but Pool was packed!!! No pool towels available due to the amount of people. Thankfully we brought pool towels from home. We had to pick an hour time slot to go due to covid but there was like 300 people there at our time slot no lie. There was some type of event going on while we were there and it seemed we were the only ones not involved that were staying there. The people would try to squish into the elevator with my 6 person family . What happened to social distancing? I feel this hotel had some false advertising. We saw a big blue slide into the pool on photos which was not there my older kids were disappointed to only have baby stuff at the indoor water park. Plus they advertised a lounge and cafe and it did not even open the whole time we were there. They also cut off most of the hotel from last time I stayed here. Disappointing.

Posted by on Apr 1, 2021

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5 out of 5

Posted by on Mar 7, 2021

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5 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by Marian

Thank you for staying with us and for your feedback! Come again.

3 out of 5
There was a pair of men’s dirty underwear on the floor by the chair in the room. Spoke to someone at the front desk about it and all she had to say was “ really, I’m sorry about that. I felt she should have gotten house keeping to go over the room again

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 23, 2019 by Marian

Thank you for your stay with us and for your feedback. We appreciated your call to us about the issue and sent housekeeping to get them. We work very hard at making each stay a memorable experience.

5 out of 5
Very nice. Good location for us. Everyone very nice

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 2, 2019 by Marian

Thank you for your stay and for your feedback. Come again!

About the DoubleTree Resort by Hilton Lancaster

Location 2400 Willow Street Pike, Lancaster, PA 17602

Property Features

DoubleTree Resort by Hilton Lancaster offers its guests a golf course, an indoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 8 meeting rooms. Event space at this hotel measures 4000 square feet (372 square meters) and includes a conference center. A children's pool, tour/ticket assistance, and a vending machine are also featured at the family-friendly DoubleTree Resort by Hilton Lancaster. Self parking is free.

  • 185 guestrooms or units
  • 5 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Built in 1986
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Lancaster Station (7.4 km / 4.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

DoubleTree Resort by Hilton Lancaster offers 185 air-conditioned accommodations with safes and complimentary newspapers. Beds feature down comforters. 50-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchens with refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

DoubleTree Resort by Hilton Lancaster has a restaurant on site.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course. An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Golfing on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 1.95–14 per person
  • Fee for in-room wireless Internet: USD 12.95 per stay (rates may vary)
  • Pet fee: USD 100 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Lancaster
  • DoubleTree Resort Hilton Hotel
  • DoubleTree Resort Hilton Hotel Lancaster
  • DoubleTree Resort Hilton Lancaster
  • DoubleTree Resort Lancaster
  • Lancaster DoubleTree Resort
  • Doubletree Resort By Hilton, Lancaster Hotel Lancaster
  • DoubleTree Resort by Hilton Hotel Lancaster
  • Doubletree By Hilton Lancaster
  • DoubleTree Resort by Hilton Lancaster Hotel
  • DoubleTree Resort by Hilton Lancaster Lancaster
  • DoubleTree Resort by Hilton Lancaster Hotel Lancaster

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.