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Pocono Palace Resort

3.5-star property
206 Marquis Road, East Stroudsburg, PA 1-855-201-7819

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3.2 out of 5
See all 16 Travelocity Reviews

"I liked the cleanness the comfort of the room and privacy. What I didn’t like was that the remote on the tv wasn’t working and at times didn’t have ho ... " More

By a verified traveler on Mon 09 Dec 2019

Points Of Interest

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Hotel Description

3.5-star beachfront resort near Shawnee Mountain Ski Area

On the beach

You'll find Pocono Indian Museum and Great Bear Golf Club within 2 miles (3 km) of this resort. Also, Delaware Water Gap National Recreation Area is within 3 miles (5 km) and Shawnee Mountain Ski Area is within 6 miles (10 km).

Private beach, dining

This romantic resort features a private beach, a full-service spa, and a nightclub. Enjoy the indoor pool and perks like free WiFi. There's a restaurant and a poolside bar for dining and drinks, and also a fitness center on site.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 189 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, coffee/tea makers, and phones.

Champagne Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fantasy Apple

Bed Count 1 King Bed Maximum Occupancy 2 Max

Roman Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Garden of Eden Apple

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chalet, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Fairway

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pocono Palace Resort ratings based on 16 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Pocono Palace Resort

Everyone (6) Couples (10) Family (1)
5 out of 5

Posted by on Nov 7, 2020

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5 out of 5

Posted by on Oct 23, 2020

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Comment from Hotel Management

Oct 26, 2020 by Manager

Thank you for the 5-star rating! We're thrilled you had a great experience at Pocono Palace Resort!

3 out of 5
I liked the cleanness the comfort of the room and privacy. What I didn’t like was that the remote on the tv wasn’t working and at times didn’t have hot water.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 16, 2019 by Manager

W'ere disappointed you experienced some inconveniences during your visit, but happy your overall stay was enjoyable.

3 out of 5
I’d expect the room to be a little cleaner and updated when paying $400/night. Two wheels on the bed were broken. There were small pieces of trash in the dresser which needed cleaned out before I could put my clothes into it. The sink leaked water from the faucet and got all of my makeup wet. The pool in our room was awesome and the staff was friendly and helpful.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Manager

We are incredibly disappointed that your in-suite experience did not match up to the many amazing experiences our guests typically have. We will be following up with the Housekeeping Manager regarding this and have them inspecting the suites for these specific concerns.

4 out of 5
It’s a little bit dated and the property is always fighting snow damage. But all in all a pleasant experience

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Manager

We're happy you had a pleasant experience and hope to see you again soon.

5 out of 5
The staff was great The resort was great I would definitely go back again and recommend to anyone

Posted by , from East Stroudsburg on Jun 24, 2019

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Comment from Hotel Management

Jun 28, 2019 by Manager

We're humbled you love our staff so much- we aim to please! We appreciate the kind words and look forward to your next visit to our resort!

4 out of 5
We loved having our own pool in our room. The amenities were a little dated and needed better up keep.

Posted by on May 19, 2019

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Comment from Hotel Management

May 21, 2019 by Manager

There's nothing quite like having a private pool in your suite and we're happy to see you enjoyed that!

3 out of 5
Check in was great. Room was good. Tv and outlets outdated. Trash outside everywhere. Bartender Friday night very rude. Only wine was barefoot which costs $8 a bottle but you charge $9 a small glass. Cheap wine is awful.

Posted by on Mar 27, 2019

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Comment from Hotel Management

Mar 28, 2019 by Manager

We are sorry to learn you were disappointed with various aspects of your stay and will share this feedback with the F&B Manager and the Groundskeeping Director.

1 out of 5
The whole room was unsanitary. Dead ants in the bathroom. Live ants in the living room and shower. Hair in the shower and jacuzzi upon arrival. The toilet wobbled as I sat on it. The vanity light blew out and never got fixed. The bed was slanting down at the head. Jacuzzi jets were dirt stained. Insufficient lighting to get dressed. Front door looked like it was pryed open or kicked in. Broken and chipped mirrors. The phone did not work so we could not contact front desk. Hanging wires in the sauna. Broken air unit controls. Shower water got extremely hot if toilet was flushed simultaneously.

Posted by on Mar 19, 2019

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Comment from Hotel Management

Mar 25, 2019 by Manager

We are very disappointed to read about the various inconveniences in your suite and have shared your feedback with the Housekeeping and Maintenance Managers to look further into. We apologize for the disappointment you experienced during your stay.

3 out of 5

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 1, 2019 by Manager

We're happy you had a nice stay. We hope to see you again soon and show you an even better experience.

About the Pocono Palace Resort

Location 206 Marquis Road, East Stroudsburg, PA 18302

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • Spa/beauty facilities and services not included
  • Taxes included
  • Buffet and à la carte dining
  • Room service not included
  • Local beverages and soft drinks only

Property Features

Step outside to unwind on the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pocono Palace Resort like a marina and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach resort also offers a sauna and a fitness center. This 3.5-star East Stroudsburg resort is smoke free.

  • 1 floor
  • 189 guestrooms or units
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Lehigh Valley Intl. Airport (ABE) (73.8 km / 45.8 mi)

Room Amenities

Pocono Palace Resort offers 189 accommodations, which are accessible via exterior corridors and feature complimentary toiletries. Accommodations offer separate sitting areas. Televisions come with cable channels. This East Stroudsburg resort provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Colosseum - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a private beach, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Free bicycles on site
  • Fishing on site
  • Golf driving range on site
  • Snowmobiling on site
  • Miniature golf on site
  • Golfing on site
  • Hiking/biking trails on site
  • Volleyball on site
  • Archery on site
  • Water skiing on site
  • Motor boating on site
  • Downhill skiing nearby
  • Racquetball/squash on site
  • Rafting nearby
  • Snow tubing nearby
  • Basketball on site
  • Golf lessons available nearby
  • Cross-country skiing on site

Spa Services

The onsite spa has massage/treatment rooms. Services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.25 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Sporting facilities or equipment
  • Partner property pool access
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room coffee
  • Concierge service
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Pocono Palace East Stroudsburg
  • Pocono Palace Resort All Inclusive
  • Pocono Palace Resort All Inclusive East Stroudsburg
  • Pocono Palace Resort East Stroudsburg
  • Pocono Palace Resort
  • Pocono Palace
  • Pocono Palace Stroudsburg
  • Pocono Palace Resort Resort
  • Pocono Palace Resort East Stroudsburg
  • Pocono Palace Resort Resort East Stroudsburg

You should know

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.