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4.4 out of 5

"Awesome customer service. Went above & beyond to make our stay extra-special. " More

By a verified traveler on Fri 24 Jan 2020

Hotel Description

Family-friendly 3.5-star hotel with 2 restaurants

In suburbs

You'll find Clipper Magazine Stadium and Landis Valley Museum within 3 miles (5 km) of this hotel. Lancaster Science Factory and Hands-on House are also within 3 miles (5 km).

Renovated in 2019

This traditional hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. There's fun for all ages with a playground and an arcade/game room, and barbecue grills are available on site. Enjoy the seasonal outdoor pool and perks like free self parking and a free airport shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 300 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Room service, coffee/tea makers, and pillow menus are also available.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room May 1 - May 2

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Villa, 1 Bedroom, Accessible, Non Smoking (with Sofabed)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Eden Resort and Suites, BW Premier Collection ratings based on 53 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Eden Resort and Suites, BW Premier Collection

Everyone (10) Couples (2) Family (6)
5 out of 5

Posted by on Mar 12, 2020

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Comment from Hotel Management

Mar 12, 2020 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We hope that you can return for another visit soon. - Maria-José Tennison, General Manager

5 out of 5
Awesome customer service. Went above & beyond to make our stay extra-special.

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 24, 2020 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We always strive to provide our guests with a superior experience, so it's great to hear that you experienced an extra-special stay. Thank you for recognizing our customer service. We hope that you can return soon.

5 out of 5
Beautiful hotel! Clean, friendly and the restaurants had good food. Will definitely stay here again when I am in the area.

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 6, 2020 by Maria-José Tennison, General Manager

Thank you for your comments and the 5 rating. We are glad that you enjoyed the hotel, our staff, and our restaurants/food. We look forward to your next stay here when you are in the area.

5 out of 5

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 23, 2019 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We hope that you can visit us again soon.

5 out of 5
Renovation going on. Smelled a little musty in the hallways, other than that a beautiful room and great service.

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 22, 2019 by Maria-José Tennison, General Manager

Thank you for the 5 stars. We are glad that found your room beautiful and our service great. We hope that you an join us again.

2 out of 5
We booked a three bed suite, which looked great online; in person not so much. Our room was extremely noisy; we were on the end of a hallway and could hear slamming doors all night long. The beds were like hammocks and my wife and I had the most severe back pain all day from this. There is also no breakfast included. Not a huge deal but with all the other negatives it would have been nice. The room was clean and the staff did an excellent job of cleaning and restocking the rooms. I would not recommend

Posted by on Oct 30, 2019

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Comment from Hotel Management

Oct 30, 2019 by Maria-José Tennison, General Manager

Chris, thank you for taking the time to leave feedback on your recent stay. We are happy that you had an excellent experience with our staff. We're sorry to hear that you and your wife did not get a good night's sleep--our pillowtop mattresses typically receive rave reviews from our guests. We have a Manager on Duty at all times who can address any noise concerns and enforce our Quiet Time / Good Night's Rest policy. We hope that you will give us an opportunity to show you the 5-star experience that is typical for our guests.

2 out of 5
Room not ready when we arrived at 4pm for check in! Was told at 6pm that room I booked originally not available and given smaller room!

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 2, 2019 by Greg G General Manager

Thank you for taking the time to write a review about your recent visit to the Eden Resort & Suites. Our goal is to meet and exceed our guest’s expectations regarding every aspect of their stay. Obviously, we fell short of this goal during your recent visit and for this I apologize. The hotels team is dedicated to helping make your stay excellent in every way and if there is anything that needs to be addressed during your stay please make us aware of it and we will resolve the matter immediately. We hope to have the opportunity to regain your trust on a future visit

5 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 12, 2019 by Hotel Management

5 out of 5 stars? Thank you! We greatly appreciate you choosing the Eden Resort & Suites for your travel needs and welcome you back anytime!

5 out of 5
The price Travelocity quoted was lower than what I was charged. I will call to dispute.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 21, 2019 by Hotel Management

We are sorry to hear that. Please let us know if there's anything we can do to help. Thank you!

5 out of 5
Wonderful stay! The only drawback to our stay was a wedding reception with loud music in the courtyard until 9 p.m. Otherwise great venue!

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 21, 2019 by Hotel Management

Thank you for the review! We do apologize about the noise from the wedding - we host events from time to time that can be a little louder than others. So happy to see you still had a great stay :)

About the Eden Resort and Suites, BW Premier Collection

Location 222 Eden Road, Lancaster, PA 17601

Property Features

Eden Resort and Suites, BW Premier Collection offers its guests an indoor pool, a seasonal outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 28000 square feet (2601 square meters) and includes conference space. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Eden Resort and Suites, BW Premier Collection. An area shuttle within 10 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Eden Resort and Suites, BW Premier Collection was completed in March 2019. This 3.5-star Lancaster hotel is smoke free.

  • 300 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 28000 sq ft of conference space
  • 2601 sq m of conference space
  • Built in 1971
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lancaster, PA (LNS) (7.8 km / 4.9 mi)
  • Train station: Lancaster Station (2.5 km / 1.6 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 10 mi
  • Parking: Free self parking

Room Amenities

Eden Resort and Suites, BW Premier Collection offers 300 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with satellite channels and pay movies. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Eden Resort and Suites, BW Premier Collection has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Please note that the indoor garden atrium is used for functions such as weddings, meetings and trade shows that may be scheduled until 9 pm in June, July and August 2020. And until 10 pm September thru May, 2020.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 20.00 for adults, USD 7.00 and USD 15.00 for children (approximately)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eden Resort Lancaster
  • Eden Resort
  • Eden Lancaster
  • Best Western Lancaster
  • Best Western Eden Hotel
  • Lancaster Best Western
  • Best Western Premier Eden Hotel Lancaster
  • Best Western Premier Eden Resort And Suites
  • Eden Resort BW Premier Collection Lancaster
  • Eden BW Premier Collection Lancaster
  • Eden BW Premier Collection
  • Eden Resort BW Premier Collection
  • Best Western Premier Eden Resort Suites
  • Eden Resort Suites
  • Eden Resort Suites BW Premier Collection
  • Eden Resort and Suites, BW Premier Collection Hotel
  • Eden Resort and Suites, BW Premier Collection Lancaster
  • Eden Resort and Suites, BW Premier Collection Hotel Lancaster

You should know

  • Eden Resort and Suites, BW Premier Collection offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 9 AM to 10 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.