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"I was only there for one night but definitely felt comfortable and secure. Ask her a room near the elevators and was easily accommodated. " More

By a verified traveler on Thu 01 Jul 2021

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Hotel Description

4.5-star luxury hotel in Commerce

Commerce stay

At this Commerce hotel, you'll be steps from Commerce Casino and within a 15-minute walk of Citadel Outlets. The Bicycle Casino and California State University-Los Angeles are also within 6 miles (10 km).

Luxury amenities

This luxury hotel features a casino, a full-service spa, and 3 restaurants. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Make the most of the outdoor pool and 24-hour gym, and relax with drinks at one of the 2 bars/lounges.

Deluxe Room, 1 King Bed, Accessible (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110* Per night/room Dec 11 - Dec 12

Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Two Room Commerce)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Commerce Casino & Hotel ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Commerce Casino & Hotel

Everyone (7) Family (7)
4 out of 5
Room was beautiful

Posted by on Oct 3, 2022

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Comment from Hotel Management

Oct 4, 2022 by Front Desk

Thank you for choosing to stay with us here at the Commerce Casino & Hotel. We look forward serving you again in the near future

2 out of 5
Was very unhappy with my nightly charges, I originally booked 4 nights at $135 per ($540 without resort fee and taxes), however, I had to cancel my final day. I expected a $135 deduction but was surprised to find out Commerce Hotel canceled my entire 4 day stay, rebooked the same original 3 night stay, and charged me the current rate ($ 511). Very unhappy !!

Posted by on Jun 4, 2022

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Comment from Hotel Management

Jun 10, 2022 by Hotel Management

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5
No pool, no spa, both beds in room were horrid. One if them was on some sort of sheet metal frame so it made a large metalic buckeling sound every time you sat on it. Next door neighbor took a shower at 1130pm. I jumped up out of bed thinking someone was in MY shower thats how loud it was.could hear every conversation as people walked by room. Used scanner to have car brought by valet, 20 min later with still no call back i went down to get it, waited patiently till line was gone thinking i was in it at the end, only to be asked why i was there. I told him i requested my car some time ago and he was rude about he needed a ticket. I gave it to him and he brought my car. As i was pulling out i got a response saying valet was unable to assist me and to go to the counter. Tv took a solid 30 seconds to catch up between chanel changes and there was absolutely no information packet, book or otherwise for anything to do with the hotel/casino. The casino has a smell of asian food that has been cooked and then held warm in a small room all day. The room service options were hit and miss, the breakfast fried rice was surprisingly good. Overall i would not return here, nor would i have stayed here knowing

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 12, 2022 by Hotel Management

Hello Amber, We truly apologize for the inconveniences you experience during your say with us. We will work closely with our team to fix these issues. We are remodeling in the near future and hope you can give us another opportunity to make it right.

5 out of 5

Posted by on Mar 18, 2022

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Comment from Hotel Management

Jun 27, 2022 by Front Desk

hank you for giving The Commerce Casino & Hotel a 5/5 review! We're thrilled you enjoyed your stay enough to leave us a great rating. Thank you for choosing us out of every other hotel in the Los Angeles area. We appreciate your simple yet kind words on our hotel and hope to see you soon Rick. Take care!

2 out of 5
CHECKING LADY WAS VERY UNFRINDLY AND RUDE, I BOOK A DOUBLE BED AND WHEN I ARRIVED SHE TOLD ME THAT DOUBLE BED ROOMS WERE SOLD OUT, THAT DID'T MAKE SENSE BECAUSE I HAVE RESERVED A DOUBLE A HAD MY CONFIRMATION, I ASK FOR A ROLLED BED AND SHE SAID THAT SHE WOULD SEND AND THE BED DID'T A RRIVED, I HAD MAKE A CALL AND REQUESTED AGAIN. I SHOULD GET A REINMBURSEMENT OR CREDIT.

Posted by on Jul 19, 2021

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5 out of 5
I was only there for one night but definitely felt comfortable and secure. Ask her a room near the elevators and was easily accommodated.

Posted by on Jul 1, 2021

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2 out of 5
Lack of communication with my type of room from travelocity to hotel according to front desk. Asked for king and get two queens. After 30 min they solved the issue

Posted by on May 22, 2021

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Comment from Hotel Management

May 22, 2021 by M

Thank you for your feed back,

5 out of 5
The breakfast was really good every morning ! Friendly and helpful staff. They were very quick with fixing when our tub was not working properly even on the last day. And free parking was a plus

Posted by on Jan 29, 2020

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Comment from Hotel Management

Feb 1, 2020 by Management

Dear Guest, Thank you for your time and feedback, we truly appreciate it! We are happy to know you enjoyed your stay, and look forward to welcoming you back soon for another amazing experience!

5 out of 5

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by management

Thank you for staying with us. We hope to see you soon, have a wonderful day and happy holidays.

3 out of 5

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 21, 2019 by Management

Dear Guest, Thank you for your time on this review. We apologize for anything that went wrong, although we would love to hear more. Rest assured, we strive to improve our quality and service on a daily basis.

About the Commerce Casino & Hotel

Location 6121 Telegraph Rd, Los Angeles, CA 90040

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Bar/lounge
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool

The following facilities are closed on Wednesday and Thursday:

  • Bar/lounge
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool

Property Features

Commerce Casino & Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 21954 square feet (2040 square meters) and includes conference space. A casino, spa services, and a terrace are also featured at the luxury Commerce Casino & Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Los Angeles hotel.

  • 1 building
  • 194 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 2 bars or lounges
  • 21954 sq ft of conference space
  • 2040 sq m of conference space
  • Built in 2002
  • Casino
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Commerce Station (2.3 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Commerce Casino & Hotel offers 194 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature premium bedding. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 11:00 AM.

Arena Sports Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Wood Dragon - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Commerce Cafe - This café specializes in American cuisine and serves breakfast, dinner, and light fare. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Spa Services

Meridian Day Spa - Currently closed has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (January 01 - December 31): USD 25 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 for adults, USD 6 and USD 15 for children (approximately)
  • Uncovered self parking fee: USD 12 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Commerce Casino Crowne Plaza Hotel
  • Commerce Casino Los Angeles
  • Crowne Plaza Hotel Commerce Casino
  • Crowne Plaza Hotel Commerce Casino Los Angeles
  • Crowne Plaza Hotel Los Angeles Commerce Casino
  • Crowne Plaza Los Angeles Commerce Casino
  • Los Angeles Commerce Casino
  • Commerce Casino Hotel
  • Commerce Casino & Hotel Hotel
  • Commerce Casino & Hotel Los Angeles
  • Commerce Casino & Hotel Hotel Los Angeles
  • Crowne Plaza Hotel Los Angeles Commerce Casino
  • Crowne Plaza Los Angeles Commerce Casino an IHG Hotel
  • Crowne Plaza Hotel Los Angeles Commerce Casino an IHG Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.