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"Older property, no indoor hallway, only outside walkways, no extra blankets and could not warm up the room, shower water was lukewarm and not hot, ver ... " More

By a verified traveler on Wed 15 Dec 2021

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Hotel Description

Hotel near California State University, Long Beach in Long Beach

Close to the beach

Your stay at this Harbor hotel places you within 2 miles (3 km) of California State University, Long Beach and Mother's Beach. Seal Beach Pier and VA Long Beach Medical Center are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 173 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and free long-distance calls are also available.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$115* Per night/room Jan 30 - Jan 31

Room, 1 King Bed (Jacuzzi)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golden Sails Hotel ratings based on 26 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Golden Sails Hotel

Everyone (12) Couples (10) Family (8)
3 out of 5
Older property, no indoor hallway, only outside walkways, no extra blankets and could not warm up the room, shower water was lukewarm and not hot, very little options for any food, just a stale granola bar for $2. Location was fine and the bed was fine.

Posted by on Dec 15, 2021

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Comment from Hotel Management

Dec 15, 2021 by Shawn Nichols - General Manager

Dear Peter, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the shortcomings you experienced. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Golden Sails

5 out of 5
Well maintained property, glad I chose this for my one night stay.

Posted by , from SAN DIEGO on Sep 4, 2021

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Comment from Hotel Management

Sep 7, 2021 by Shawn Nichols - General Manager

Dear Joseph, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. We look forward to your next visit. He hope to see you again real soon. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Golden Sails! All The Best,

3 out of 5
It was a good visit I’m still waiting on my deposit back but besides that good visit

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 26, 2021 by Shawn Nichols - General Manager

Dear Alyssa, thank you for taking the time to share feedback from your recent stay with us. We apologize for the shortcomings you experienced. We will address them accordingly. We hope to have the opportunity of welcoming you back to provide flawless service. Warm regards:

3 out of 5
The hotel is old but clean. But we had roaches in the room

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 14, 2021 by Shawn Nichols General Manager

Thank you for taking the time to share feedback on your recent stay. We apologize for any shortcomings you experienced. We will look into your feedback and address it accordingly. We hope to have an opportunity of welcoming you back and providing flawless service. Warm regards;

5 out of 5

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 14, 2021 by Shawn Nichols General Manager

Thank you for taking your time out to fill out this GREAT review. We look forward to your next visit to Golden Sails. We hope yo see you again real soon!

4 out of 5
Gave me a room facing oil fields?? Grounds were not acceptable

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 22, 2021 by Shawn Nichols General Manager

Thank you for taking the time to share your recent stay feedback. We sincerely apologize for any shortcoming you experienced. We will look into every aspect of your feedback and address it. We hope to have the opportunity to welcoming you back and deliver flawless service. Warmest Regards

4 out of 5
The couch in the room was worn out & dirty. The bed sheets had holes in them.

Posted by on Oct 25, 2020

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Comment from Hotel Management

Oct 25, 2020 by Shawn Nichols General Manager

Thanks for your review we us these to correct issues to ensure that future guests do not experience the same. Thanks for letting us know.

2 out of 5
We got the Room with the big bathtub in it and while the tub itself was great, the room was pretty dirty. It had a sticker on the door saying sealed for sanitation but this place did not look the least bit reflective of the claim. The floor was dirty and felt wet, the curtains looked like they hadn’t been cleaned in months, due to the large amount of dust bunnies near the bottom of the curtain (we think it was dust, but it also looked a bit like mold. After we spent the night on the bed we both woke up with a few bug bites on our legs. If we ever spend the night in Long Beach again, we will probably be staying at a different hotel.

Posted by , from Temecula on Sep 5, 2020

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Comment from Hotel Management

Sep 5, 2020 by Shawn Nichols General Manager

Thank you for your comments we use these to correct issues to insure that future guest do not experience the same. Thanks for letting us know.

5 out of 5
Love it. The room the location and the jacuzzi was just what we needed. Coming back soon.

Posted by , from Long Beach on Aug 23, 2020

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Comment from Hotel Management

Aug 23, 2020 by Shawn Nichols General Manager

Thanks Monica for the great review we look forward to your next visit to the Golden Sails Hotel. See you soon!

5 out of 5
Love this place!! Check-in was so easy, staff very accommodating and friendly.

Posted by , from Los Angeles on Jul 27, 2020

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Comment from Hotel Management

Jul 28, 2020 by Shawn Nichols General Manager

Wistfulgrey thanks for your Great review we look forward to your next visit to the Golden Sails Hotel. We hope to see you soon.

Property Features

Golden Sails Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 14004 square feet (1301 square meters) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Golden Sails Hotel. Self parking is free. Smoking is allowed in designated areas at this Long Beach hotel.

  • 173 guestrooms or units
  • 4 levels
  • 14004 sq ft of conference space
  • 1301 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Golden Sails Hotel offers 173 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Golden Sails Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Golden Sails Hotel Long Beach
  • Golden Sails Long Beach
  • Golden Sails
  • Hotel Golden Sails Hotel Long Beach
  • Long Beach Golden Sails Hotel Hotel
  • Golden Sails
  • Hotel Golden Sails Hotel
  • Golden Sails Hotel
  • Best Western Golden Sails Hotel
  • Golden Sails Hotel Hotel
  • Golden Sails Hotel Long Beach
  • Golden Sails Hotel Hotel Long Beach

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.