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"Beautiful. I didn't find the bed very comfortable though. " More

By a verified traveler on Sat 18 Jan 2020

Hotel Description

4-star hotel near Universal Studios Hollywood

Universal City retreat

Within a 10-minute walk of the hotel, you'll find Universal Studios Hollywood and The Wizarding World of Harry Potter™. Universal CityWalk and Warner Brothers Studio are also within 3 miles (5 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 17 conference rooms, business center, and valet parking. Enjoy the fitness center and perks like free WiFi.

Free WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 461 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and hair dryers are also available.

Room, 1 King Bed, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Universal Hotel ratings based on 34 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Universal Hotel

Everyone (20) Couples (2) Family (9)
5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 16, 2020 by fd

Hello, Thank you for choosing Sheraton Universal hotel for your stay. Also, thank you for sharing your experience with us. Your feedback is very important to us and we take it very seriously as it gives us the opportunity to improve. Please let us know if you may have any questions. Thank you.

5 out of 5

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 16, 2020 by fd

Hello, Thank you for choosing Sheraton Universal hotel for your stay. Also, thank you for sharing your experience with us. Your feedback is very important to us and we take it very seriously as it gives us the opportunity to improve. Please let us know if you may have any questions. Thank you.

4 out of 5
Beautiful. I didn't find the bed very comfortable though.

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 26, 2020 by fd

Hello, Thank you for choosing Sheraton Universal hotel for your stay. Also like to thank you for sharing your experience with us. Your feedback is very important to us and we take it very seriously, as it gives us opportunity to fix and improve everyday. Thank you and best Regards.

3 out of 5
The quaint, boxy room, while not the best, was adequate for a one night stay.

Posted by on Dec 27, 2019

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Comment from Hotel Management

Feb 16, 2020 by fd

Hello, Thank you for choosing Sheraton Universal hotel for your stay. Also, thank you for sharing your experience with us. Your feedback is very important to us and we take it very seriously as it gives us the opportunity to improve. Please let us know if you may have any questions. Thank you.

3 out of 5

Posted by on Nov 4, 2019

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5 out of 5

Posted by on Oct 31, 2019

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5 out of 5

Posted by on Oct 14, 2019

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3 out of 5
The Shower in the room (1402) did not work. tried to charge me $52 dollars for the free breakfast that was part of package.

Posted by on Oct 12, 2019

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5 out of 5
A little bit outdated. The elevators were down so the majority of our elevators transport was in their utility elevators. We took the stairs too. Seemed a bit of an inconvenience with no discount or offer for any discounts.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 1, 2019 by MB

Thank you for you kind review and feedback. Please note that we do have devoted team members on duty 24 hours to assist with any situation that may arise. We do hope to care for you again soon.

4 out of 5

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 29, 2019 by MB

Thank you for your high rating. We hope to care for your soon.

Renovations + Closures

This property is closed from March 25 2020 to January 16 2021 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Sheraton Universal Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 32774 square feet (3045 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Universal Hotel. For a fee, parking is available. This 4-star Universal City hotel is smoke free.

  • 461 guestrooms or units
  • 20 levels
  • 32774 sq ft of conference space
  • 3045 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Los Angeles Intl. Airport (LAX) (39.6 km / 24.6 mi)
  • Train station: Burbank Bob Hope Airport Station (7.6 km / 4.7 mi)
  • Metro station: Universal City Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

The California's - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Poolside Lounge - This poolside restaurant specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel
  • Sheraton Universal Hotel Hotel
  • Sheraton Universal Hotel Universal City
  • Sheraton Universal Hotel Hotel Universal City

You should know

  • Pool access available from 5:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.