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Hilton Los Angeles/Universal City

4-star property
555 Universal Hollywood Dr, Universal City, CA 1-855-201-7819

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4.5 out of 5
Excellent!
See all 33 Travelocity Reviews

"Very clean room. Super helpful, friendly staff! Will definitely stay again! " More

By a verified traveler on Sun 16 Feb 2020

Points Of Interest

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Hotel Description

4-star hotel near Universal Studios Hollywood™

In entertainment district

With a stay at this Universal City hotel, you'll be steps from Universal Studios Hollywood™ and within a 15-minute walk of Universal CityWalk. Warner Brothers Studio and Hollywood Bowl are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the business center, express check-out, and airport shuttle. You'll appreciate the 24-hour fitness center, bar/lounge, and laundry facilities.

WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 495 guestrooms also offer WiFi and 24-hour room service. Wired Internet, cable TV, and premium bedding are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$153* Per night/room Aug 14 - Aug 15

Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Diplomat Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Los Angeles/Universal City ratings based on 33 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Los Angeles/Universal City

Everyone (18) Family (14)
3 out of 5

Posted by on Feb 27, 2020

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Comment from Hotel Management

Mar 5, 2020 by Angie M., Marketing Manager.

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

5 out of 5
Very clean room. Super helpful, friendly staff! Will definitely stay again!

Posted by , from Wisconsin on Feb 16, 2020

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Comment from Hotel Management

Feb 25, 2020 by Angie M., Marketing Manager

Thank you for taking a moment to share your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

5 out of 5

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 28, 2020 by Angie M., Marketing Manager

Thank you for taking a moment to share your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

5 out of 5
The location and spacious room was great. The pillows were too soft and made it a little difficult to sleep.

Posted by , from Hawaii on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Angie M., Marketing Manager.

Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

5 out of 5

Posted by on Nov 23, 2019

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Comment from Hotel Management

Nov 25, 2019 by Angie M., Marketing Manager

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

5 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 7, 2019 by Angie M., Marketing Manager

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

5 out of 5

Posted by on Aug 27, 2019

Was this review helpful to you?
Comment from Hotel Management

Sep 3, 2019 by Angie M., Marketing Manager

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

4 out of 5
The pool and movie were great for the family. The shuttle to and from Universal Studios was disappointing though. The shuttle either did not show or was too full, staff was aware and felt bad, but no other alternative was provided.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Sep 3, 2019 by Angie M., Marketing Manager

Thank you for taking a moment to share your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

5 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Sep 3, 2019 by Angie M., Marketing Manager

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

5 out of 5
Everything was so easy to get to. We loved the shuttles and the shuttles that took you away from the property, very good experience while staying at your hotel

Posted by on Aug 18, 2019

Was this review helpful to you?
Comment from Hotel Management

Sep 3, 2019 by Angie M., Marketing Manager

Thank you for taking a moment to share your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

About the Hilton Los Angeles/Universal City

Location 555 Universal Hollywood Dr, Universal City, CA 91608

Property Features

Hilton Los Angeles/Universal City offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a business center on site. Event space at this hotel measures 32000 square feet (2973 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Los Angeles/Universal City. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Universal City hotel.

  • 495 guestrooms or units
  • 24 levels
  • 32000 sq ft of conference space
  • 2973 sq m of conference space
  • Built in 1984
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Bob Hope Airport (BUR) (8.4 km / 5.2 mi)
  • Train station: Burbank Bob Hope Airport Station (8.2 km / 5.1 mi)
  • Metro station: Universal City Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Los Angeles/Universal City offers 495 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Televisions come with premium cable channels and pay movies. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Cafe Sierra - This restaurant specializes in Californian cuisine and serves breakfast, brunch, lunch, and dinner.

Lobby Lounge - This lobby lounge serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Weight limit: 75 lbs
  • Pets cannot be left unattended

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer

Contactless check-out is available

Individually-wrapped food options are available for breakfast

Each guestroom is kept vacant for a minimum of 72 hours between bookings

The property affirms that it follows sanitization practices of Hilton CleanStay guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The onsite self parking area has a vehicle height restriction of 6 feet. Oversized vehicles must utilize valet parking (surcharge).

The onsite self parking area has a vehicle height restriction of 6 feet. Oversized vehicles must utilize valet parking (surcharge).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Hilton CleanStay guidelines.

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Hilton CleanStay
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 7.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 7.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 7.95 (rates may vary)
  • Self parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Early check-in fee: USD 30.00 (subject to availability)
  • In-room microwave fee: USD 20 per stay
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Los Angeles/Universal City
  • Hilton Los Hotel Angeles/Universal City
  • Los Angeles/Universal City
  • Los Angeles/Universal City Hilton
  • Hilton Los Angeles/Universal City Hotel
  • Hilton Los Angeles/Universal Hotel
  • Hilton Los Angeles/Universal
  • Hilton Los Angeles/Universal City Hotel
  • Hilton Los Angeles/Universal City Universal City
  • Hilton Los Angeles/Universal City Hotel Universal City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.