2/10 Terrible
Maryrose
Feb 23, 2024
Disliked: Staff & service
I stayed in the Hilton Hotel in Glendale. This was the worst experience I’ve ever had staying in a hotel. While my stay there, the staff had been on strike and were screaming outside of the hotel. My room was right above the entrance of the building and these people were completely disruptive. They got up at 6:00am every day and we’re screaming at the top of their lungs with megaphones. They did not let us rest or relax at all. I even had to speak to the hotel staff and let them know that our stay had been ruined. Unfortunately the hotel staff was not helpful at all and they were extremely rude. We had asked for some type of change but they said they couldn’t do anything to accommodate to us. That was the most upsetting thing overall. I even spoke with customer service to file a claim about this situation and they never got back to me and it has been 6 months. I tried following up but they would not answer me. This is the worst service and customer I have ever received.
Maryrose
Stayed 5 nights in Jul 2023