"requested a step stool to get into the bed as it was very high, at 3pm, but not delivered and had to call down at 9pm and they did not have one avail ... " More
Downtown Burbank stay
A stay at this Downtown Burbank hotel places you within 3 miles (5 km) of Warner Brothers Studio and 6 miles (10 km) of Universal Studios Hollywood. Universal CityWalk is within 6 miles (10 km) and Hollywood Walk of Fame is within 9 miles (15 km).
Free airport shuttle
The hotel's outdoor pool, gym, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. A restaurant, a 24-hour front desk, and a terrace are also provided.
Jun 12, 2022 by Kindly, Hotel Burbank Leadership Team
Hi Karen, Thank you for letting us know how we can do better - we are sorry we missed the mark during your stay and did not deliver the service you were expecting. We can assure you this isn't who we are. We are happy to connect you directly - we are here to listen ! We hope to have the opportunity to see you again and elevate your stay.
Jun 12, 2022 by Hotel Burbank Leadership
Hi there Nicole, Thank you so much for taking the time to provide us with your feedback. We pride ourselves in delivering a secure and attentive stay to all of our guests. We love to see reviews like this! Looking forward to your next stay with us.
Apr 27, 2022 by Ethan W.
Hi Tara, thanks for the awesome feedback. It will be a pleasure sharing this with the team. I'm happy to hear that you enjoyed some of what Hotel Burbank has to offer. I say "some" because we have so many more new changes coming in the near future and we hope to welcome you back soon. Until next time, thank you again and take care!
Apr 5, 2022 by Aly B.
Hi there Da, Thank you so much for your thoughts. We take great pride in our team members and are glad they made your stay memorable!
Nov 3, 2021 by Aly B.
Thank you for your feedback!
Sep 2, 2021 by Aly B.
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Burbank Media Center. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
Hotel Burbank offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Burbank. A roundtrip airport shuttle is free during limited hours. Parking is available for a fee. This 3-star Burbank hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed
Self parking (surcharge) , RV, bus, truck parking (surcharge)
Hotel Burbank offers 484 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 1:00 PM.
Peoples Choice - This restaurant serves breakfast, lunch, and dinner.
Casting Call Lounge - Onsite bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Hotel Burbank offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.