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4.1 out of 5
Very good!
See all 27 travelocity Reviews

"Very good experience " More

By a verified traveler on Wed 21 Jun 2023

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Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Sep 24 - Sep 25

Basic Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western Ontario Airport ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Ontario Airport

Everyone (14) Couples (5) Family (5)
5 out of 5
Very good experience

Posted by on Jun 21, 2023

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5 out of 5

Posted by , from Winthrop on Jan 27, 2023

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5 out of 5
Great location next to Interstate 10. Easy parking.

Posted by , from fairbanks on Nov 7, 2022

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5 out of 5

Posted by on Oct 14, 2022

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2 out of 5
When I made reservations I was told there was a free shuttle to the airport. Checking in was told it had been discontinued 2-3 months ago. Cost me $30 for a taxi. Also, no food service at all.

Posted by on Sep 13, 2022

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Comment from Hotel Management

Sep 15, 2022 by Darrell Warren - Guest Experience Specialist

Dear Ms. Raleigh,On behalf of our team I would like to apologize that our ride share's are no longer available at this moment in time. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5 out of 5

Posted by on Jul 25, 2022

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5 out of 5

Posted by , from East Amherst on Jun 23, 2022

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5 out of 5

Posted by , from East Amherst on Jun 22, 2022

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5 out of 5
Clean and quiet with plenty of parking

Posted by , from north las vegas on Jun 11, 2022

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Comment from Hotel Management

Aug 8, 2022 by Nathaniel - Front Desk Lead

Thank you for your review, we loved having you as our guest!

2 out of 5
The window was old and would not shut. We heard freeway noise very loudly all night. They did not leave any hand towels or wash cloths. There was mold on the ceiling in the bathroom. There was no vent or air conditioning in the bathroom.

Posted by , from Big Bear City on May 21, 2022

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Comment from Hotel Management

Jun 13, 2022 by Stephanie Loeys

Dear Jamie, Thank you for your feedback regarding your stay. I am sorry to learn that we did not meet your expectation with the room and nearby highway noise. I understand how important a clean room is. Once again, I am sorry for the inconvenience and we appreciate your feedback in helping us to improve our services moving forward.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.