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"Decent hotel....beds are super comfy. There are some easy to spot signs of wear & tear that should be addressed. Terrific looking breakfast area but ... " More

By a verified traveler on Sun 17 Jan 2021

Hotel Description

Enjoy free breakfast at this 3-star Louisville hotel

In Louisville

At this Louisville hotel, you'll be within 3 miles (5 km) of Skyview Park and 6 miles (10 km) of Hunnington Place Shopping Center. E.P. Tom Sawyer State Park and Oxmoor Center are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, kitchens

The 94 guestrooms feature well-equipped kitchens with refrigerators, microwaves, and dishwashers, as well as TVs with satellite channels. Free WiFi, sofa beds, and DVD players are also available.

Suite, 1 Bedroom, Accessible (1 Qn Bed, Mobil Rl In S)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$82* Per night/room Apr 15 - Apr 16

Suite, 1 Bedroom, Accessible (1 Qn Bed, Mobil Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (1 Queen Bed and 2 Dbl Beds)

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (1 Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Staybridge Suites - Louisville - East, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Staybridge Suites - Louisville - East, an IHG Hotel

Everyone (2) Business (1) Couples (3) Family (4)
4 out of 5
Decent hotel....beds are super comfy. There are some easy to spot signs of wear & tear that should be addressed. Terrific looking breakfast area but as has been the case for almost a year now it is closed for Covid

Posted by , from Minneapolis on Jan 17, 2021

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1 out of 5
The room was in disrepair and ridden with fleas. The knob in the shower came off, the towels had stains on them. I would not recommend this hotel whatsoever.

Posted by on Sep 8, 2020

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5 out of 5
This is a very nice property. Comfortable beds. Clean and modern. Lots of amenities. Good breakfast with alot of variety. Good price.

Posted by on Feb 24, 2020

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1 out of 5
I didnt like the door was broke and the heater unit was loud and kept my wife and i up all night. The tub was dirty so we didnt take a shower. Overall setup of room was nice

Posted by on Jan 26, 2020

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4 out of 5
Front desk walked off without a replacement. I was given incorrect instructions about how to turn the door handle to my room and couldn’t get in. Front door didn’t open and left me standing in the rain until another guest saw me and let me in. Excellent breakfast choices.

Posted by on Jan 25, 2020

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4 out of 5
Great staff, nice common areas, good breakfast, excellent location. Facility is really showing wear. Some common area carpets faded, some hallway lighting is dim, elevator door badly worn, HVAC system in room is torn up and doesn't appear to work properly, tub is very worn and somewhat dirty.

Posted by on Jan 3, 2020

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2 out of 5

Posted by on Oct 1, 2019

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5 out of 5
I Loved how friendly and nice the staff were. The room was very clean and there was a lot in the area to check out.

Posted by on May 28, 2019

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1 out of 5
We stayed here years ago and it was a nice facility. I feel it has not been maintained at all. Our freezer had about an inch of buildup on the back wall causing the ice to only make 2-3 cycles a day and the refrigerator itself was warm. Our toilet got stopped up and we were told there were no maintenance crew for the weekend. Two and a half hours later someone knocked on the door and handed my husband a plunger. The pool was not open (Memorial Day Weekend). One day we came back to the hotel to find a leak in the hallway; the ceiling had been removed for approx. 12 feet and there was a tarp and debris all over the floor. Never again...

Posted by on May 28, 2019

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4 out of 5

Could have been great.

Location: The hotel itself is in a very well maintained area of Louisvilles east end. Relative to the cities higher end shopping areas, and restaurants.
The hotel has had some serious renovation and those renovations are on going in the lobby and dinning areas. We were given a room for someone with disabilities. Which I might add in the event that I ever need a room with wheel chair excess ability I could only hope for a room with the amount of adaptation this room had. Oversized doorways a roll up shower with a benchseat. Rails next to any and everything where being out of your chair, a helping hand or rail maybe desirable. However my family and I don't have those disabilities and it left the room difficult for us to utilize. The shower and facilities were difficult to use because of the adaptations. I should have requested another room, or that room should always be retained for someone with those needs.

Posted by , from Indianapolis on Oct 23, 2016

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Comment from Hotel Management

Oct 28, 2016 by Allen

Nate, Thank you for taking the time to comment on your recent stay. I have shared your review with the appropriate staff members. We hope to see you again in the near future. Sincerely, Allen

About the Staybridge Suites - Louisville - East, an IHG Hotel

Location 11711 Gateworth Way, Louisville, KY 40299

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from August 14 to May 28:

  • Fitness facilities
  • Swimming pool

Property Features

Staybridge Suites - Louisville - East, an IHG Hotel offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 249 square feet (23 square meters). The business-friendly Staybridge Suites - Louisville - East, an IHG Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 3-star Louisville hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • 249 sq ft of conference space
  • 23 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Louisville International Airport (SDF) (21.5 km / 13.4 mi)
  • Parking: Free self parking

Room Amenities

Staybridge Suites - Louisville - East, an IHG Hotel offers 94 air-conditioned accommodations with DVD players and safes. Televisions come with satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, microwaves, dishwashers, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchen
  • Pull-out sofa bed
  • Television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Weight limit: 50 lbs
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staybridge Suites Hotel Louisville East
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  • Staybridge Suites Louisville East Hotel
  • Staybridge Suites Louisville East
  • Hotel Staybridge Suites - Louisville - East Louisville
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  • Staybridge Suites - Louisville - East Louisville
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  • Staybridge Suites - Louisville - East, an IHG Hotel Hotel
  • Staybridge Suites - Louisville - East, an IHG Hotel Louisville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.