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SureStay Plus by Best Western Louisville Airport Expo

2.5-star property
4125 Preston Hwy, Louisville, KY 1-855-201-7819
4.1 out of 5
Very good!
See all 11 travelocity Reviews

"Friendly staff clean room " More

By a verified traveler on Sun 26 Mar 2023

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Hotel Description

Hotel near Kentucky Kingdom in Louisville

City center stay

Your stay at this Prestonia hotel places you within 2 miles (3 km) of Kentucky Kingdom and Kentucky Exposition Center. University of Louisville and Churchill Downs are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the express check-in, express check-out, and conference space. There's a seasonal outdoor pool on site, and a 24-hour front desk and a snack bar/deli are also provided.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$93* Per night/room Jun 18 - Jun 19

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

SureStay Plus by Best Western Louisville Airport Expo ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus by Best Western Louisville Airport Expo

Everyone (7) Family (2)
4 out of 5
Friendly staff clean room

Posted by on Mar 26, 2023

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5 out of 5
Close to the farm machinery show, close to good places to eat

Posted by on Feb 21, 2023

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4 out of 5
Stayed in a room with a king bed and couch. Made for plenty of room. Especially loved the rolling table - moved it close to the couch for eating delivered food. Only thing that was annoying was the toilet flushing was extremely loud. Could have been just our room. Also did not like that most staff did not wear masks. Although not a requirement, it was "highly recommended" and given the number of interactions they have, I was unpleasantly surprised that they didn't mask up.

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 10, 2022 by Naresh Krishnani

Dear Jessica It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5 out of 5

Posted by on Dec 21, 2021

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5 out of 5

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by Naresh Krishnani

Thank you for this review and 5 on 5 rating from your recent stay with us. It is greatly appreciated. I am delighted that you liked our renovated lobby, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us

5 out of 5
Great stay nice staff, clean roomWill definitely stay at this property again

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 24, 2020 by Naresh Krishnani

Thank you for this review and 5 on 5 rating from your recent stay with us. It is greatly appreciated. I am delighted that you liked our renovated lobby, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us

4 out of 5

Posted by on May 13, 2019

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Comment from Hotel Management

May 13, 2019 by Naresh Krishnani

Dear Guest Thank you for staying at SureStay Plus Louisville Airport & Expo. We appreciate you rating us 4 on 5. It will surely help boost staff morale. Please let us know what we can do better to earn that five star rating. You had a choice of hotels and I am thankful you chose us. Do give us another opportunity to serve you in future. Sincerely

4 out of 5

Posted by on May 11, 2019

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Comment from Hotel Management

May 13, 2019 by Naresh Krishnani

Dear Guest Thank you for staying at SureStay Plus Louisville Airport & Expo. We appreciate you rating us 4 on 5, it will surely help boost staff morale. Please let us know what we can do better to earn that five star rating. You had a choice of hotels and I am thankful you chose us. We are about halfway done with our renovation and new rooms are online. Do give us another opportunity to serve you. Sincerely

4 out of 5

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 19, 2019 by Naresh Krishnani

Dear Guest Thank you for staying at SureStay Plus Louisville Airport & Expo. We appreciate you taking time to rate us 4 out of 5. You had choice of hotels but I am thankful you chose us. Should your travel plans bring you back to Louisville, we will love to host you again. Sincerely

1 out of 5
The heater sequeled for 3 hours air in the water pipes

Posted by on Mar 29, 2019

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Comment from Hotel Management

Mar 31, 2019 by Naresh Krishnani

Dear Guest Thank you for staying at SureStay Plus Louisville Airport. I apologize for the inconvenience caused and would like to discuss it with you. Our focus has been clean and maintenance free rooms along with top notch service and I am sorry we did not meet your expectations. You had choices of hotels and you selected us. I am truly thankful for this. Given an opportunity we would like to make it right for you. Sincerely Naresh Krishnani

About the SureStay Plus by Best Western Louisville Airport Expo

Location 4125 Preston Hwy, Louisville, KY 40213

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 1400 square feet (130 square meters) and includes conference space. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus by Best Western Louisville Airport Expo. Limited free parking is available on a first-come, first-served basis. This Louisville hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 3 levels
  • 1400 sq ft of conference space
  • 130 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

SureStay Plus by Best Western Louisville Airport Expo offers 97 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • Private outdoor space
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Cribs (infant beds) are available for USD 15.00 per night.

Pet Policy

  • Pets: USD 20 per pet, per night, plus a deposit of USD 100 per stay
  • Maximum 2 per room (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.0 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 35 per stay
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quinta Expo
  • Quinta Inn & Expo
  • Quinta Inn Louisville Airport & Expo
  • Quinta Louisville Airport Expo
  • Quinta Inn Louisville Airport Expo
  • Quinta Inn Expo
  • La Quinta Airport Expo
  • Airport & Expo La Quinta Hotel Louisville
  • La Quinta Louisville
  • Louisville La Quinta
  • Airport And Expo La Quinta Inn & Suites
  • Inn Louisville Airport Expo
  • Louisville Airport Expo
  • La Quinta Airport Expo
  • La Quinta Louisville
  • Airport & Expo La Quinta Hotel Louisville
  • Louisville La Quinta
  • La Quinta Inn Suites Louisville Airport Expo
  • SureStay Plus by Best Western Louisville Airport Expo Hotel
  • SureStay Plus by Best Western Louisville Airport Expo Louisville

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.