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Four Points by Sheraton Memphis East

3-star property
5877 Poplar Ave, Memphis, TN 1-855-201-7819
3.8 out of 5
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See all 9 travelocity Reviews

"The hotel is located near everything. I will definitely be staying again. " More

By a verified traveler on Sun 25 Aug 2019

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Hotel Description

3-star hotel near Lichterman Nature Center

Near the airport

You'll find Lichterman Nature Center and Audubon Park within 3 miles (5 km) of this hotel. Dixon Gallery and Gardens and Memphis Botanic Gardens- Hardin Hall are also within 6 miles (10 km).

Renovated in 2019

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$93* Per night/room Mar 2 - Mar 3

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility w/ Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Four Points by Sheraton Memphis East ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Memphis East

Everyone (7) Family (2)
1 out of 5

Posted by on Feb 7, 2022

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4 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 7, 2020 by Rjordan

Thank you for your 4 star rating. We appreciate your business and hope you will visit us again, if you are ever traveling back to Memphis.

5 out of 5
The hotel is located near everything. I will definitely be staying again.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 28, 2019 by Rjordan

Thanks so much William for your AWESOME review! We appreciate your business so very much and please do visit us again, if you are ever in Memphis. Thanks again! Robin Jordan Director of Sales

5 out of 5

Posted by on May 17, 2019

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Comment from Hotel Management

May 18, 2019 by Rjordan

Thanks for the 5 star review and we appreciate your business so very much. Thanks again! Robin Jordan Director of Sales

3 out of 5
Didn't like that our refrigerator in the room was not turned up so we couldn't put anything in it. The bathroom was small and the door almost hit the toilet. Was hard to turn the shower on because there was barely any room between the toilet and tub. They just repainted the room a dark color, so the room was dark with hardly any light. Breakfast was extra and don't think about getting coffee in there, was told there was a coffee station in the lobby.

Posted by on Feb 12, 2019

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Comment from Hotel Management

Feb 15, 2019 by Rjordan

Thanks so much for feedback and I am sorry you had issues with the newly renovated sleeping room. I have passed all your comments over to the GM and Front Desk Manager. Thanks again for your survey and we appreciate your business! Robin Jordan Director of Sales

5 out of 5
Great customer service! The room was very clean, and the staff assured that I was satisfied with my room. The bed and pillows were very soft.

Posted by on Dec 29, 2018

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Comment from Hotel Management

Dec 30, 2018 by Rjordan

WOW! Thanks so much for your customer review. We loved all your feedback and hope you visit us again in Memphis. Thanks again for your comments and we appreciate your business! Safe Travels! Robin Jordan Director of Sales

2 out of 5
Room was,clean and comfortable but I found hair in the bathroom. The bartender at the restaurant located on the same property was rude, she ignored me for other customers and then over charged me for my to go meal and blamed it on her Co worker, who was not to blame because I was watching and she was not paying attention. Otherwise I truly enjoyed my stay.

Posted by , from Memphis TN on Aug 1, 2017

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Comment from Hotel Management

Aug 3, 2017 by Amy Burns, Sales Coordinator

Chrystal, Thank you so much for taking the time to give us some very valuable feedback. We are so glad you found the room clean and comfortable, and I will let our housekeeping staff know of the issues you encountered in your room. I am very sorry you had a bad experience at River Oaks, and I'll be sure to relay your comments to them, but they are a separate entity from the hotel. Again, we are glad to see that overall you enjoyed yourself, and we do hope that you stay with us again next time you're in Memphis!

5 out of 5
It was nice & clean. The only downside was its location off of the interstate (a one way highway) and it's distance from tourist attractions.

Posted by on Jul 3, 2017

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Comment from Hotel Management

Jul 5, 2017 by Amy Burns, Sales Coordinator

Valued Guest, Thank you so much for taking the time to give us a great review! We are so glad that you enjoyed your stay with us! While we are not downtown, we do enjoy being in the center of all of the great attractions our city has to offer. Again, thank you for staying with us, and we hope you choose us again next time you're in Memphis!

4 out of 5

Decent room, but wouldn't stay there again.

Pros: The room and the staff.
Cons: Get better internet. Stop charging for breakfast.
The hotel itself was clean, comfortable and the staff was very friendly. I didn't have any bad experiences, but I still wouldn't stay there again for two reasons. 1) The wifi was extremely slow. On my phone, I finally disconnected and went to 3G service because it was faster. This was the same on my android phone, my laptop and my coworker's iPhone. We had full bars of wifi, but it was painfully slow. 2) The breakfast was standard free breakfast offering, not outstanding but not bad at all. I've eaten dozens of free hotel breakfasts that were identical at other hotels. The only issue was, this was not a free breakfast. It wasn't even a cheap breakfast. It was $11 for a mediocre breakfast that every other chain would offer free. Those two items aren't that big a problem, and like I said, I liked the room and the staff. But if I were staying in Memphis again, I would choose another hotel because of those items. I work from my hotel and need at least decent wifi, and the breakfast thing was just slightly insulting. If you don't need wifi and don't eat hotel breakfasts, hop on in. You'll find the stay pleasant.

Posted by , from Louisiana on Oct 2, 2015

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About the Four Points by Sheraton Memphis East

Location 5877 Poplar Ave, Memphis, TN 38119

Renovations + Closures

The following facilities will be closed during January, February, March, April, November, and December:

  • Swimming pool

Property Features

Four Points by Sheraton Memphis East offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1250 square feet (113 square meters) and includes conference space. The business-friendly Four Points by Sheraton Memphis East also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. A complete renovation of Four Points by Sheraton Memphis East was completed in June 2019. This 3-star Memphis hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 5 levels
  • 1250 sq ft of conference space
  • 113 sq m of conference space
  • Built in 1972
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Four Points by Sheraton Memphis East offers 124 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

The Cafe - This café serves breakfast only. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 9.95 per person (approximately)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Memphis East
  • Four Points Sheraton Hotel Memphis East
  • Four Points Sheraton Memphis East
  • Sheraton Memphis East
  • Four Points Sheraton Memphis East Hotel
  • Four Points By Sheraton Memphis East Hotel Memphis
  • 4 Points By Sheraton Memphis East
  • Four Points by Sheraton Memphis East Hotel
  • Four Points by Sheraton Memphis East Memphis
  • Four Points by Sheraton Memphis East Hotel Memphis

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.