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4.5 out of 5

"I really enjoyed my stay. Everyone was extremely friendly and helpful! " More

By a verified traveler on Wed 17 Aug 2022

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Hotel Description

Enjoy free breakfast at this 3.5-star Franklin hotel

In Franklin

You'll find Aspen Grove Park and CoolSprings Galleria within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free internet in public areas. Enjoy the 24-hour gym and free buffet breakfast each morning.

Suite, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$127* Per night/room Mar 31 - Apr 1

Suite, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Corner Suite, Two Double Beds, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (2 Rooms)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Nashville South Cool Springs ratings based on 14 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Nashville South Cool Springs

Everyone (8) Family (3)
4 out of 5

Posted by on Sep 18, 2023

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Comment from Hotel Management

Oct 14, 2023 by Lissa

Darnell thank you for taking the time to complete the survey. We are glad you enjoyed your stay. We hope to see you again next time you are our area. Travel safely.

1 out of 5
Room up on entry had alcohol smell. Stains on the sofa bed. Water pressure was very low to wash yourself. When I complained the manager said I can’t give you another room because sold out, she tried freshen up the room but failed, not sure if she even sent anyone because we went for dinner. She had a I can’t do attitude. Nenver checked with us how did we sleep since the sofa bed had a stains. Will never come here again.

Posted by on Jul 17, 2023

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Comment from Hotel Management

Jul 17, 2023 by GM

Dear Kashif,We are sincerely sorry that you detected an odor and that we did not respond with empathy when bringing your concerns to our notice; please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Marek Vesely General Manager

5 out of 5

Posted by on May 20, 2023

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Comment from Hotel Management

Jun 10, 2023 by Quinne

Thank you for staying at Embassy Suites South Nashville Cool Springs. We hope you come back and visit soon!

5 out of 5
Nice place,

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 8, 2023 by GM

Dear Gerald,I’m thrilled to know you had a top-notch experience with us. We enjoyed having you as our guest, and we hope to welcome you back soon.Best,Joe BrowningGeneral Manager

5 out of 5

Posted by , from Burlington on Apr 1, 2023

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Comment from Hotel Management

Apr 26, 2023 by GM

Dear Joseph,It’s great to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again.Best,Joe BrowningGeneral Manager

5 out of 5
I really enjoyed my stay. Everyone was extremely friendly and helpful!

Posted by on Aug 17, 2022

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Comment from Hotel Management

Aug 18, 2022 by GM

Dear Patrick, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you upon your return to the area! Best, Joe Browning General Manager

5 out of 5
The breakfast was awesome! All the employees were very kind

Posted by on Aug 14, 2022

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Comment from Hotel Management

Aug 15, 2022 by GM

Dear Pamela, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our awesome breakfast and very kind staff members were the highlights of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Joe Browning General Manager

5 out of 5

Posted by , from Crystal Lake on Jul 15, 2022

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5 out of 5
Easy checking and nice hotel

Posted by on Jul 9, 2022

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Comment from Hotel Management

Jul 16, 2022 by GM

Dear Jennifer, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Joe Browning General Manager

4 out of 5
Again was upset about no room service as im disabled and rely on that. Will stay elsewhere next time. Justin at the bar was amazing though.

Posted by on Feb 8, 2022

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Comment from Hotel Management

Feb 9, 2022 by GM

Dear Tracy, We want to provide every guest with a great experience and good value, so I'm very sorry that we did not deliver. We are doing our best to adjust our amenities and look forward to expanding all our guest offerings to pre-COVID levels as we work through the pandemic. Thank you for choosing us and we appreciate your feedback as we strive to best serve our guests in these unique times. Once again, on behalf of our entire team - I'm sorry that we let you down this visit. Sincerely, Joe Browning General Manager

About the Embassy Suites Nashville South/Cool Springs

Location 820 Crescent Centre Dr, Franklin, TN 37067

Property Features

Embassy Suites by Hilton Nashville South Cool Springs offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Nashville South Cool Springs. For a fee, parking is available.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free wired internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Nashville South Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds and desks. Beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 37-inch LCD televisions come with premium cable channels and pay movies. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Nashville South Cool Springs has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 45 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 10 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Nashville
  • Embassy Suites Nashville South/Cool Springs
  • Embassy Suites Nashville South/Cool Springs Franklin
  • Embassy Suites Nashville South/Cool Springs Hotel
  • Embassy Suites Nashville South/Cool Springs Hotel Franklin
  • South/Cool
  • Embassy Suites Nashville South/Cool Springs
  • Embassy Suites by Hilton Nashville South Cool Springs Hotel
  • Embassy Suites by Hilton Nashville South Cool Springs Franklin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.