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"Location, ambiance, accessibility, ergonomic of rooms " More

By a verified traveler on Tue 07 Jul 2020

Hotel Description

3.5-star hotel in White Station

In suburbs

Your stay at this White Station hotel places you within 3 miles (5 km) of Lichterman Nature Center and Baptist Restorative Care Hospital. Baptist Memorial Medical Grp Hsptlsts and Baptist Memorial Restorative Care Hospital are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free valet parking.

MP3 docks, WiFi

In addition to flat-screen TVs with cable channels, the 405 guestrooms offer WiFi and MP3 docks. Wired Internet, room service, and premium bedding are also available.

Room, 2 Double Beds, Accessible (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$123* Per night/room Oct 30 - Oct 31

Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Memphis ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Memphis

Everyone (12) Couples (2) Family (2)
4 out of 5
Location, ambiance, accessibility, ergonomic of rooms

Posted by , from Houston, TX on Jul 7, 2020

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2 out of 5
Toilet didn’t flush I had to take the top off toilet

Posted by on Mar 3, 2020

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5 out of 5
Excellent staff and service, well appointed rooms.

Posted by on Dec 2, 2019

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4 out of 5
If the renovation of the hotel had included new room entry doors/frames and some clever bathroom updates one wouldn't even notice that this is an OLD hotel that has undergone a serious updating. One small bar is inadequate. Turn the top floor into a large bar/restaurant.

Posted by on Oct 13, 2019

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5 out of 5
This hotel has had a facelift with everything being given a touch up. The room was lovely and spacious, but what we liked most was how friendly the staff was. So kind and very accommodating!

Posted by on Aug 18, 2019

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5 out of 5
Bar staff for party was lackluster. Chairs and tables stacked in common areas. We understand there was construction going on but we shouldn’t see the chairs.

Posted by on Mar 3, 2019

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2 out of 5
Hotel staff was very nice in accommodating the issues with the facilities and room. Construction in the hotel lobby made check in difficult. Electric room lock would not work and required engineering support. Room was rather small and cramped for price. Toilet water reservoir leaked onto the bathroom floor every time we flushed it. I doubt I would stay here again.

Posted by on Dec 31, 2018

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2 out of 5

DISAPPOINTING

Pros: Not much
Cons: see my comments
I travel for work and stay at Hiltons the majority of the time so I have come to expect a certain level of service and comfort unfortunately the Hilton Memphis did't deliver. To begin with why would you only have 2 people working check in on Memorial Day weekend? After a 5 hour drive to the hotel I wasn't pleased that we had to stand for 45 minutes to get checked in. When we finally did get to the desk I was informed that since we booked thru Travelocity my Hilton Honors card could not be honored! Is that crazy! Is my money not the same no matter what portal you book thru? Now on to our room! The walls were paper thin and we could hear some guy singing like he was in the room with us. Obviously there was a small child in the room before us since there were sticky hand and face prints on the window and crumbs all over the floor. It was late now and we wanted dinner but the dinning room is only open for breakfast and there is only a small walk up deli with a select menu available in the hotel so we went out for dinner. When we got back we decided to have a drink at the bar but they didn't have my husband's drink of choice. RUM! What bar doesn't have rum!! We gave up and when to the room to be "serenaded" to sleep by our neighbor. The next morning we tried to talk to the staff but this time there was only one person at the desk and still a long line so we left for the day. The second morning when we checked out and won't be back. Very Disappointing!

Posted by on Jun 9, 2017

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5 out of 5

Only one problem

The only thing I did not like about my stay was the nagging net flying around in the room.

Posted by , from Memphis, TN on Feb 1, 2017

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3 out of 5

Disappointed

Pros: Convenience of staying in same hotel as the conference I was attending.
Cons: Maintenance and better housekeeping detail within the rooms. Microwave, refrigerator access to store/re-heat food.
Location: I could see a small strip mall from my window, but nothing within walking distance. Hotel is surrounded by highways that must be crossed.
Prior to booking trip and determining need for car rental, confirmed that shuttle would be available for transport to and from airport, and to locations <5 miles of hotel (grocery). Upon arrival to Memphis airport, was informed that shuttle was not in service. Stayed 4 days/3 nights with no shuttle service. Forced to stay in hotel the whole time and eat from either the expensive restaurant within or order delivery. Not good options for someone with medical illness/food allergies requiring strict ingredient/food choices. There was no refrigerator or microwave. WiFi was an additional fee per day that we chose not to pay. The complimentary computers that could be used instead, were not working. We ended up using our cell phones for internet access- to find places that deliver, etc. The rooms were small, and the doors to the rooms and bathrooms were mal-aligned. The door knob to our bathroom was coming apart. We feared closing the bathroom door and not being able to get out. The shower head was also in disrepair. The comforter and pillows on one bed smelled like someone had already slept on them. There was also hair on the floor in the bathroom when we arrived.

Posted by , from Texas on Jan 10, 2017

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Renovations + Closures

This property is closed from October 11 2020 to October 15 2020 (dates subject to change).

Property Features

Hilton Memphis offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Memphis. A roundtrip airport shuttle is free (available 24 hours). Free self parking and valet parking are available. This 3.5-star Memphis hotel is smoke free.

  • 405 guestrooms or units
  • 27 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Memphis Intl. Airport (MEM) (19.1 km / 11.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Memphis offers 405 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries and hair dryers. This Memphis hotel provides wired and wireless Internet access for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Ridgelake Restaurant - This restaurant specializes in American cuisine and serves breakfast and brunch. A children's menu is available.

Provisions Market - This family restaurant serves breakfast, lunch, dinner, and light fare. Open daily.

The Lobby Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Weight limit: 35 lbs
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and dinner.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.5 and USD 16 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Valet parking fee: USD 9 per day
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Memphis
  • Hilton Memphis
  • Memphis Hilton
  • Doubletree By Hilton Memphis Downtown Hotel Memphis
  • Doubletree Memphis
  • Memphis Doubletree
  • Hilton Memphis Hotel
  • Hilton Memphis Hotel
  • Hilton Memphis Memphis
  • Hilton Memphis Hotel Memphis

You should know

  • Hilton Memphis offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.