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"The property is consistent with the Hyatt Place footprint. " More

By a verified traveler on Wed 18 Aug 2021

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Hotel Description

3-star hotel in White Station

In shopping district

Your stay at this White Station hotel places you within 3 miles (5 km) of Lichterman Nature Center and Opera Memphis. Regional One Health East Campus and Baptist Memorial Hospital are also within 3 miles (5 km).

Free shuttle, breakfast

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy freebies like buffet breakfast and an area shuttle

Sofa beds, WiFi

The 128 guestrooms feature comforts like premium bedding and down comforters, while sitting areas and refrigerators offer the conveniences of home. Other amenities include sofa beds, WiFi, and flat-screen TVs with DVD players.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$89* Per night/room Dec 1 - Dec 2

Room, 1 King Bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (Specialty)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hyatt Place Memphis Primacy Park ratings based on 12 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Memphis Primacy Park

Everyone (4) Couples (2) Family (2)
4 out of 5
Good hotel

Posted by on Nov 29, 2021

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3 out of 5
The property is consistent with the Hyatt Place footprint.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 18, 2021 by Paige Barber, Assistant General Manager

Thank you for your feedback!

2 out of 5
The hotel was not clean at all. We were moved out of one of our rooms because there were clothes from the previous guests left in the bathroom. The hotel is also in serious need of repairs. The a/c in one room was barely working. It was overall a very disappointing stay. Glad it was only one night.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 23, 2021 by Paige Barber, Assistant General Manager

I want to first thank you for taking the time to provide feedback. I would love to know what room you stayed in so that we can take care of the issues you mentioned. Regardless, I want to apologize your stay was less than satisfactory. I would love to hear from you soon!

1 out of 5
This hotel was filthy and the room reeked of pot. People were doing drugs in the hallways. Disgusting rooms. Dirty shower and holes in the carpet and on the comforter. Had to wear sandals in the shower.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 13, 2021 by Paige Barber, Assistant General Manager

Good morning, I want to first apologize for your experience. While we are a non-smoking hotel, there was a guest that violated our policy. I am sorry that this impacted your stay with us. In addition, it sounds as if we fell short on cleanliness during your stay. I would love to speak with you to learn how we can make this right. Of course I will share your feedback with my team and we will do better. I look forward to speaking with you soon.

5 out of 5
Love my stay at the Hyatt Place Memphis Primacy Park location was great center to lots of shop and restaurants. The staff was really nice and friendly. Would stay at this locate next visit.

Posted by on May 7, 2021

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Comment from Hotel Management

May 8, 2021 by DOS

We are so pleased to see that you enjoyed our location and our staff. It is our hope that when you come to Memphis again that we will be your first choice.

4 out of 5
Some items in room were broken and in need of repair. Made the beautiful room look older. Bathroom lock on door busted Tub faucet or shower head loose Hole in blackout shade

Posted by on Oct 5, 2020

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Comment from Hotel Management

Oct 5, 2020 by DOS

Thank you for taking the time to take a the survey. We apologize for the inconvenience. We hope that if given the chance again that you will have a better experience.

5 out of 5

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 14, 2019 by Alyse

Thank you for taking the survey.

5 out of 5
The staff was super friendly and helpful. We enjoyed our stay!

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 12, 2019 by Alyse

Thank you for taking the time to leave a review. I am so pleased you enjoyed your stay. I hope that when you come to Memphis again we will be your first choice.

4 out of 5
Love the breakfast and the rooms were nice. Customer service was great

Posted by on Mar 19, 2019

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5 out of 5
Very nice staff. Rooms are very comfortable. Great location next to shopping and many BBQ restaurants. Only 10-12 minutes to downtown Memphis. Continental breakfast In the morning is fantastic.

Posted by , from Cincinnati, Ohio on Sep 6, 2018

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About the Hyatt Place Memphis Primacy Park

Location 1220 Primacy Pkwy, Memphis, TN 38119

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 1,170 square feet (109 square meters) and includes conference space. The business-friendly Hyatt Place Memphis Primacy Park also features a 24-hour fitness center, concierge services, and complimentary newspapers in the lobby. A free area shuttle within 3 mi is available. For a fee, parking is available. This 3-star Memphis hotel is smoke free.

  • 128 guestrooms or units
  • 6 levels
  • 1,170 sq ft of conference space
  • 109 sq m of conference space
  • Built in 1996
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Memphis Primacy Park offers 128 accommodations with DVD players and safes. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Memphis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Hyatt Place Memphis Primacy Park has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per stay (rates may vary)
  • Self parking fee: USD 1 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Memphis Primacy Park
  • Hyatt Place Primacy
  • Hyatt Place Primacy Hotel
  • Hyatt Place Primacy Hotel Memphis Park
  • Hyatt Place Memphis Primacy Park Hotel
  • Hyatt Place Primacy Park Hotel
  • Hyatt Place Primacy Park
  • Hyatt Place Memphis Primacy Parkway Hotel Memphis
  • Hyatt Memphis Primacy Parkway
  • Hyatt Memphis Primacy Park
  • Hyatt Place Memphis Primacy Park Hotel
  • Hyatt Place Memphis Primacy Park Memphis
  • Hyatt Place Memphis Primacy Park Hotel Memphis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.