Hyatt Place Memphis Primacy Park ratings based on 16 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hyatt Place Memphis Primacy Park
Everyone (2)Couples (3)Family (6)
5 out of 5
Nice friendly staff, quiet safe area.
Posted by osama on May 22, 2023
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Comment from Hotel Management
May 23, 2023
by Customer Service
Thanks for the excellent review, Osama!We're delighted your time at Hyatt Place Memphis Primacy Parkway was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our quiet and safe property as well as our friendly staff. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.
2 out of 5
The halls and elevators were dirty which made me fearful of how clean or unclean our room was. Staff lacked care when checking in. Check in took a very long time. Regardless of whether or not it was a new staff member, I should have received an apology for it taking so long to check in but I never received an apology. I didn’t receive much care in having me stay there. Out of coffee on multiple occasions downstairs and had to go get more wash rags due to our room only being equipped with one towel. Overall unclean and I will not be back.
Posted by Jessica on Mar 12, 2023
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Comment from Hotel Management
Mar 14, 2023
by Customer Service
Thank you for sharing your feedback, Jessica.It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our cleanliness and service will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.
1 out of 5
The floor carpet was really dirty. The furniture needs to be replaced it's changing colors and some of it is coming apart. The bathroom shower door was peeling on the handle.
Posted by Annetra on Jan 2, 2023
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Comment from Hotel Management
Jan 6, 2023
by Customer Service
We're sorry to hear that you didn't enjoy your stay with us. We'll be sure to pass along your feedback to our team so that we can work on improving the cleanliness of our rooms and the condition of our furniture. We hope you'll give us another chance to provide you with a better experience in the future.
5 out of 5
Posted by Diane on Oct 8, 2022
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5 out of 5
It was near everything we wanted to do. Staff was friendly and helpful.
Posted by Vincent on Aug 2, 2022
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Comment from Hotel Management
Aug 3, 2022
by Customer Service
Thank you for the lovely review, Vincent!
We are very proud to hear about the wonderful stay you had at Hyatt Place Memphis Primacy Parkway. It is great to hear that you found our location and team to be so agreeable! We hope you plan on staying with us again soon as we'd love to share another great experience with you.
Thanks again!
5 out of 5
Great location. Felt very safe there. Very clean and well appointed room. Perfect except at breakfast they ran out of coffee
Posted by Dorothy on May 22, 2022
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Comment from Hotel Management
Jun 11, 2022
by Customer Service
Thanks for the excellent review, Dorothy!
We're delighted your time at Hyatt Place Memphis Primacy Parkway was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and security as well as our clean rooms. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.
Have an amazing day!
5 out of 5
The Staff was amazing!
Posted by renard on Dec 20, 2021
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Comment from Hotel Management
Dec 21, 2021
by Hyatt Place Memphis
Glad you were able to stay with us! Thank your for your review.
4 out of 5
Good hotel
Posted by Mark on Nov 29, 2021
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Comment from Hotel Management
Dec 7, 2021
by HP Memphis
Thank you for taking the time to review the hotel. If you would like to discuss your stay with us. Please call and ask for the General Manager.
3 out of 5
The property is consistent with the Hyatt Place footprint.
Posted by a verified traveler on Aug 18, 2021
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Comment from Hotel Management
Aug 18, 2021
by Paige Barber, Assistant General Manager
Thank you for your feedback!
2 out of 5
The hotel was not clean at all. We were moved out of one of our rooms because there were clothes from the previous guests left in the bathroom. The hotel is also in serious need of repairs. The a/c in one room was barely working. It was overall a very disappointing stay. Glad it was only one night.
Posted by a verified traveler on Jul 20, 2021
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Comment from Hotel Management
Jul 23, 2021
by Paige Barber, Assistant General Manager
I want to first thank you for taking the time to provide feedback. I would love to know what room you stayed in so that we can take care of the issues you mentioned. Regardless, I want to apologize your stay was less than satisfactory. I would love to hear from you soon!
Frequently Asked Questions
Hyatt Place Memphis Primacy Park is 11.9 mi (16-min drive) away from the Memphis International Airport (MEM) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hyatt Place Memphis Primacy Park.
Hyatt Place Memphis Primacy Park offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.
No, there is no casino at this hotel.
Check-in is from 3:00 PM - 11:30 PM.
Free parking is not available at this hotel. Self parking is available for USD 1 per day.
Hyatt Place Memphis Primacy Park features a seasonal outdoor pool. The pool is closed seasonally each year from October 10 to May 1.
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
Hyatt Place Memphis Primacy Park is 11.1 mi away from Memphis.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
