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4.7 out of 5

"We had an phenomenal stay at the Rosewood. The staff was professional but still friendly, the rooms had sophistication that was still functional, an ... " More

By a verified traveler on Sat 12 Dec 2009

Hotel Description

5-star luxury hotel near Stanford University Medical Center

In Menlo Park

You'll find Stanford University Medical Center and Stanford University within 3 miles (5 km) of this hotel. Stanford Shopping Center is within 3 miles (5 km) and Facebook Campus is within 9 miles (15 km).

Poolside dining

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 15 conference rooms, business center, and airport shuttle. Enjoy the 24-hour health club and perks like free self parking and a free area shuttle.

Free Internet, iPod docks

The 121 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. IPod docks, DVD players, and minibars are also available.

Premier Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, Balcony (Rosewood)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ground Floor (Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Rosewood Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rosewood Sand Hill ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Rosewood Sand Hill

Everyone (1)
5 out of 5

Posted by on Oct 26, 2019

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Comment from Hotel Management

Oct 29, 2019 by Hotel Manager

Dear Guest, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

5 out of 5

Definitely would Stay Again

We had an phenomenal stay at the Rosewood. The staff was professional but still friendly, the rooms had sophistication that was still functional, and the food, especially the beignets and oysters, were excellent. I have traveled and stayed in hotels throughout the world, and this is one of my top five picks.

Posted by on Dec 12, 2009

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4 out of 5

B+ Resort

We visited the resort on the 3rd day it was offically opened. We are very impressed with the amenities in the room. The roome is quite spacious and nice decorated -- very elegant and up-to-date. However, the security safe was not working (battery was not installed), and wrong news paper was delivered the next morning (we asked for Financial Times, but San Fransico Chronicle was sent). The breakfast at Madera was pricy. Food quality was good, but waiter forgot to bring me the pastries that was suposed to come with my order. Check-out was problematic too, they did not hornored the promotion rate which I secured on Rosewood's website, and they did not take the credit card I put on file, either. We had to spent over 20 min. for the check-out counter to fixed the two errors. I hope the service and computer systsem will improved over time. I don?t regret staying there, but would not go back given all the other phenomenal choices (including Four Seasons) in Palo Alto.

Posted by on Apr 15, 2009

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Property Features

Rosewood Sand Hill offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. Event space at this hotel measures 12000 square feet (1080 square meters) and includes conference space. A spa tub, a sauna, and spa services are also featured at the luxury Rosewood Sand Hill. A free area shuttle within 5 mi is available. Free self parking is available. A complete renovation of Rosewood Sand Hill was completed in June 2020. This 5-star Menlo Park hotel is smoke free.

  • 121 guestrooms or units
  • 2 levels
  • 14 buildings
  • 2 dining venues
  • 12000 sq ft of conference space
  • 1080 sq m of conference space
  • Built in 2009
  • Bar by the pool
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: San Francisco Intl. Airport (SFO) (34.5 km / 21.4 mi)
  • Train station: Palo Alto Station (5.7 km / 3.6 mi)
  • Property shuttles: Free area shuttle within 5 mi; airport shuttle
  • Parking: Free self parking

Room Amenities

Rosewood Sand Hill offers 121 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature Frette Italian sheets and premium bedding. 50-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Menlo Park hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in June 2020.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 8:00 AM to 10:30 AM.

Madera Restaurant - Overlooking the garden, this fine-dining restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

The Library and Bar - This cocktail bar serves light fare only. Guests can enjoy drinks at the bar. Open daily.

The Pool Garden Terrace - This poolside restaurant specializes in Californian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Late night fare is available from room service (during limited hours).

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Horse riding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

Sense has 13 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 13
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.00.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per pet, per stay (maximum USD 100.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Pet fee: USD 150 per pet, per stay (maximum USD 100.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rosewood Hill
  • Rosewood Sand
  • Rosewood Sand Hill
  • Rosewood Sand Hill Hotel
  • Rosewood Sand Hill Hotel Menlo Park
  • Rosewood Sand Hill Menlo Park
  • Sand Hill Rosewood
  • Rosewood Sand Hill Hotel
  • Rosewood Sand Hill Menlo Park
  • Rosewood Sand Hill Hotel Menlo Park

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.