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4.2 out of 5

"My stay was excellent,very happy I choose this hotel ,everybody was so helpful ,they answer all my questions ,they guide me to the all process of know ... " More

By a verified traveler on Tue 18 Jul 2017

Hotel Description

5-star luxury hotel near Chapultepec Park

In shopping district

Within a 10-minute walk of this Polanco hotel, you'll find Chapultepec Park and Auditorio Nacional. Museo Nacional de Antropologia and Paseo de la Reforma are also within 2 miles (3 km).

Luxury amenities

A full-service spa and a health club are featured at this luxury hotel. Traveling on business? Take advantage of the 9 conference rooms, business center, and airport shuttle. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Comfy beds, satellite TV

Boasting comforts such as pillowtop beds and premium bedding, the 237 guestrooms offer thoughtful touches like pillow menus and bathrobes. TVs come with satellite channels, and other amenities include 24-hour room service and minibars.

Wonderful Room, Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
$136* Per night/room Apr 17 - Apr 18

Spectacular Room, Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Wonderful Room, Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Extreme Wow, 1 King Bed, Non Smoking City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Marvelous Room, Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fantastic Room, Suite, 1 Bedroom, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

W Mexico City ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for W Mexico City

Everyone (4) Family (2)
1 out of 5
The only good the about the property was the staff and I said good not excellent. As far as conditions had trouble with the toilet twice first time maintenance came in and supposedly fixed it second water over flowed all the way into the bed area, the cleaning staff had to squeegee the nasty water , I had to collect all my things walking through the nasty water , shoes got wet and it was just so nasty . They didn’t even offer to switch rooms until I asked them they told that I would have to wait around 3 hours , I said “no” and that I wanted to switch right away cause I had a party to go to , so after arguing with a few minutes they finally got me another room . Then at check out I asked if I could get a discount for all my troubles and having to pack all my things and switch to another room and again I was told NO !!!!! since I had booked thru a 3rd party . So needless to say I will never stay there again and apparently I can’t book thru travelocity cause if something goes wrong I won’t get any help

Posted by on May 28, 2019

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5 out of 5

Very nice and clean hotel with great employees

My stay was excellent,very happy I choose this hotel ,everybody was so helpful ,they answer all my questions ,they guide me to the all process of knowing the city

Posted by , from florida on Jul 18, 2017

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Comment from Hotel Management

Jul 20, 2017 by Whatever / Whenever

Hello there Luis f; It's great to know you had an awesome time with us and that we were able to help you in everything you needed. When are you coming back? Hope to see you soon! Whatever / Whenever

5 out of 5

First time in Mexico City

This hotel was exactly what I expected based on the pictures and website. The staff were extremely helpful and thoughtful. We were celebrating my father's birthday and they brought a piece of cake to his room with a little candle. I arrived particularly early and the staff did their best to accommodate me. I was truly impressed. The spa was amazing and the drinks they have there (fruit juices w a twist) are to die for.

Posted by , from Boston, MA on Jul 6, 2017

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Comment from Hotel Management

Jul 8, 2017 by Whatever / Whenever

Hi Claudia; WOW! Looks like you had a complete W Experience! Thanks a lot for choosing us to spend your father's birthday and it's great to know all of you had an amazing time. When is the next birthday!? Hope to see you soon! Whatever / Whenever

5 out of 5

Mexico Holiday

We attended a wedding at Hacienda los Morales. We stayed 3 nights at the W Hotel in Polanco. This is an excellent location and a great hotel. This isn't your basic hotel room. Our room was tastefully decorated with a Mexican flavor. Staff was always helpful. We really enjoyed our stay.

Posted by , from British Colombia, Canada on Jul 3, 2017

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Comment from Hotel Management

Jul 8, 2017 by Whatever / Whenever

Hello there Jeff; Thanks a lot for choosing us as your home away from home and for sharing this. We hope the wedding was as great as your experience with us! Hope to see you soon! Whatever / Whenever

5 out of 5

This place is AWESOME

Location: Plaza de Reforma and shopping and wonderful restaurants are close by including AquaSal and the world Famous Quintonil which is rated #6 of the Top 50
The Hotel is just beautiful, located in one of the best parts of the city. Waling distance from great restaurants and shopping. The staff was warm, friendly and bilingual. There is a new restaurant by Jose Andres. The bar is well stocked and music is funky and plays at night so you feel welcomed as soon as you come in. I will definitely be back!

Posted by , from Tampa, FL on Oct 18, 2016

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Comment from Hotel Management

Dec 7, 2016 by Whatever / Whenever

Hello there Domina; It looks like you had a complete W Experience! We always want for our guests to feel they are in their home away from home, everything you may need is right in the corner and if there is something we can help you with, we will do it! Hope to see you soon! Whatever / Whenever

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected.

Property Features

W Mexico City offers its guests a full-service spa, a health club, and a spa tub. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is available in public spaces for a fee. There are 9 meeting rooms available. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury W Mexico City. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Mexico City hotel.

  • 1 building
  • 237 guestrooms or units
  • 25 levels
  • Built in 2003
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Laundry facilities
  • DVD player

Internet

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: Mexico City Buenavista Station (6.9 km / 4.3 mi)
  • Metro station: Auditorio Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

W Mexico City offers 237 accommodations with DVD players and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels, video-game consoles, and pay movies. Bathrooms include bathrobes, designer toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Living Room Bar - This cocktail bar specializes in Mexican cuisine.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a spa tub, and a sauna.

Spa Services

Away Spa has 4 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 300 per pet, per day, plus a one-time cleaning fee of MXN 1350 and a deposit of MXN 1250 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 44 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in is available. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 350 for adults and MXN 240 for children (approximately)
  • Fee for wireless Internet in public areas: MXN 190 per 24-hour period (rates may vary)
  • Airport shuttle fee: MXN 1340 per vehicle (one-way)
  • Valet parking fee: MXN 90 per night
  • Pet deposit: MXN 1250 per stay
  • Pet fee: MXN 300 per pet, per day plus MXN 1350 one-time cleaning fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mexico City W
  • W Hotel Mexico City
  • W Mexico City
  • w Hotels Mexico City
  • w Mexico City Hotel Mexico City
  • Hotel W Mexico City
  • W Mexico City Hotel
  • W Mexico City Mexico City
  • W Mexico City Hotel Mexico City

You should know

  • W Mexico City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.