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4.4 out of 5

"My first time in Mexico City and it was amazing! My husband and I loved this hotel. This hotel has the friendliest staff that we have ever encountere ... " More

By a verified traveler on Mon 19 Sep 2022

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Hotel Description

4-star hotel near The Angel of Independence Monument

City center stay

With a stay at this Cuauhtemoc hotel, you'll be steps from U.S. Embassy and The Angel of Independence Monument. British Embassy and Reforma 222 are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-out, and airport shuttle. There's a 24-hour gym on site, and a 24-hour front desk and a coffee shop are also provided.

Classic Room, 2 Double Beds, Danubio Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$84* Per night/room Jan 1 - Jan 2

Business Deluxe Room, Club Lounge Acess, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Club Lounge Access, 1 King Bed, Reforma Tower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Business Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Corner Suite, Club Lounge Access, 1 King Bed, Angel View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Business Deluxe Room, Club Lounge Access, 2 Double Beds, Reforma Avenue View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Mexico City Maria Isabel Hotel ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Mexico City Maria Isabel Hotel

Everyone (6) Couples (1) Family (2)
5 out of 5
My first time in Mexico City and it was amazing! My husband and I loved this hotel. This hotel has the friendliest staff that we have ever encountered. Guillermo, a wait staff at the restaurant went way and beyond his call of duty. We definitely recommend this hotel.

Posted by on Sep 19, 2022

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5 out of 5

Posted by , from Frisco on May 17, 2022

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5 out of 5

Posted by , from GARLAND on May 13, 2022

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5 out of 5
The staff. Very friendly. Its my 7th time here. I really like

Posted by on Mar 10, 2022

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1 out of 5

Posted by on Feb 6, 2022

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5 out of 5
Loved the location and room view, staff was all friendly and welcoming.

Posted by on Jan 8, 2022

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5 out of 5

Posted by on Jun 10, 2021

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4 out of 5

Posted by on Jan 13, 2020

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4 out of 5

Posted by on Jan 1, 2020

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5 out of 5

Posted by on Sep 2, 2019

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About the Sheraton Mexico City Maria Isabel Hotel

Location Paseo de la Reforma 325, Mexico City, CDMX 06500

Property Features

Sheraton Mexico City Maria Isabel Hotel offers its guests an outdoor pool, a 24-hour health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include a business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Sheraton Mexico City Maria Isabel Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Mexico City hotel.

  • 756 guestrooms or units
  • 22 levels
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: Mexico City Buenavista Station (3.9 km / 2.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Mexico City Maria Isabel Hotel offers 756 accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Sheraton Mexico City Maria Isabel Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fitness classes on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

  • Manicures and pedicures
  • Deep tissue massage
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sheraton Mexico City Maria Isabel Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 2085.92 per pet, per stay, plus a one-time cleaning fee of MXN 1300
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 345 for adults and MXN 173 for children (approximately)
  • Fee for in-room wireless Internet: MXN 199 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 199 per night (rates may vary)
  • Airport shuttle fee: MXN 1498.12 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: MXN 185 per day
  • Pet fee: MXN 2085.92 per pet, per stay plus MXN 1300 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Isabel Sheraton
  • Maria Sheraton
  • Sheraton Isabel
  • Sheraton Isabel Maria
  • Sheraton Maria
  • Sheraton Maria Isabel Hotel
  • Sheraton Maria Isabel Hotel & Towers
  • Sheraton Maria Isabel Hotel & Towers Mexico City
  • Sheraton Maria Isabel Towers
  • Sheraton Maria Isabel Towers Mexico City
  • Sheraton Mexico City Maria Isabel Hotel
  • Sheraton Mexico City Maria Isabel
  • Sheraton Maria Isabel
  • Mexico City Sheraton
  • Sheraton Mexico City Maria Isabel Hotel Hotel
  • Sheraton Mexico City Maria Isabel Hotel Mexico City
  • Sheraton Mexico City Maria Isabel Hotel Hotel Mexico City

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.