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5.0 out of 5

"staff is exceptional, clean space, location is marvelous, candy treat in the afternoon " More

By a verified traveler on Sat 20 Jul 2019

Hotel Description

5-star luxury hotel near Chapultepec Park

Near boardwalk, shopping

Within a 10-minute walk of this Polanco hotel, you'll find Chapultepec Park and Auditorio Nacional. Museo Nacional de Antropologia and Paseo de la Reforma are also within 2 miles (3 km).

Luxury amenities

A full-service spa, a health club, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the outdoor pool, bar/lounge, and laundry facilities.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 312 guestrooms also offer iPod docks and Smart TVs with cable channels. Other amenities include 24-hour room service, WiFi, and wired Internet.

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$144* Per night/room Apr 23 - Apr 24

Presidential Suite, 1 King Bed, Non Smoking (Executive Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Double Beds, Non Smoking, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Non Smoking, Terrace (Executive Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, City View, Corner (Park View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Double Bed, Non Smoking, Executive Level

Bed Count 1 Full Bed Maximum Occupancy 3 Max

JW Marriott Hotel Mexico City ratings based on 5 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for JW Marriott Hotel Mexico City

Everyone (2) Family (1)
5 out of 5

Posted by on Feb 14, 2020

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5 out of 5
staff is exceptional, clean space, location is marvelous, candy treat in the afternoon

Posted by on Jul 20, 2019

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5 out of 5
Great location and excellent customer service at front desk.

Posted by on Jan 3, 2019

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5 out of 5

The entire experience was great at this hotel and I will return.

Pros: Close restaurants, Quiet, helpful staff, convenient location
I normally go to this hotel once per year on business. The staff is always helpful, the room is comfortable and clean and the entire hotel is beautiful. It is conveniently located near restaurants and shops. Whenever I have wanted to tour various parts of the city, the concierge has been helpful in providing a guide. The experiences I have had at the JW Marriott in Mexico City have always been outstanding.

Posted by , from St. Louis, Missouri on Feb 4, 2011

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5 out of 5

Awesome Stay

My wife and I stayed here 3days and I have to tell you thiswas a great experience in the heart of Mexico City. We did not rent a car until it was time to leave everything from transportation was just outside our door. We felt pampered every time we walked into the Hotel.

Posted by on Aug 30, 2009

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About the JW Marriott Hotel Mexico City

Location Andres Bello No 29, Mexico City, CDMX 11560

Property Features

JW Marriott Hotel Mexico City offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 3454 square feet (321 square meters) and includes a conference center. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury JW Marriott Hotel Mexico City. Parking is available for a fee. This 5-star Mexico City hotel is smoke free.

  • 1 building
  • 312 guestrooms or units
  • 26 levels
  • 3454 sq ft of conference space
  • 321 sq m of conference space
  • Built in 1993
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Mexico City Buenavista Station (6.8 km / 4.2 mi)
  • Metro station: Auditorio Station (0.9 km / 0.5 mi)
  • Property shuttles: Theme park shuttle and shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Hotel Mexico City offers 312 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Xanat Bistro & Terraza. - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Lobby Bar - This bar specializes in international cuisine and serves light fare only. Open daily.

Cafe Punta del Cielo - This coffee shop specializes in local cuisine and serves light fare only. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily.

  • Hot stone massage
  • Spa tub in spa
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in is available. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 14 for children (approximately)
  • Fee for in-room wireless Internet: USD 20 per day (rates may vary)
  • Fee for in-room wired Internet: USD 20 per day (rates may vary)
  • Self parking fee: USD 15 per day
  • Valet parking fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hotel Mexico City
  • JW Marriott Mexico City
  • JW Marriott Mexico City Santa Fe
  • Jw Marriott Mexico City Hotel Mexico City
  • Mexico City Jw Marriott
  • Mexico City Marriott
  • Marriott Mexico City
  • Jw Marriott Mexico City
  • JW Marriott Hotel Mexico City Hotel
  • JW Marriott Hotel Mexico City Mexico City
  • JW Marriott Hotel Mexico City Hotel Mexico City

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.