2/10 Terrible
Leonard
Traveled with family
Feb 28, 2024
This hotel is extremely deceiving. Beware of photos as they look exceptional. The service provided as a guest was extremely disappointing. Staying at the Woodspring Suites Naples West was a terrible experience. Everywhere else in Naples you get exceptional service and you’re treated as a local. The reason why this hotel stays in business is because they’re in a prestigious area and they have lower hotel rates. Do yourself a favor and spend the extra $300 and head across the street. The overnight staff/manager is rude and very unhelpful. We were originally put into a room with no heat room 329. Then the next day of our stay the elevator was broken we had to haul up 3 flights of stairs with a baby and all of our belongings. The hotel will not provide additional towels. If you want fresh towels you must take your dirty towels to the front desk to have them replaced. The hotel does not provide you with any standard necessities such as a hair dryer or an iron. A motel provides you with more than this place. I do not recommend this place to anyone. It’s such a shame for such a beautiful area.
Leonard
Stayed 2 nights in Feb 2024