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4.3 out of 5

"Disappointed that the pool was closed. Grandkids were looking forward to it and we weren’t aware it was closed prior to arrival " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

3-star hotel near Phoenix Zoo

City center stay

Your stay at this Downtown Phoenix hotel places you within 2 miles (3 km) of Pueblo Grande Museum and Archaeological Park and Celebrity Theater. Phoenix Zoo and Desert Botanical Garden are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 192 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include room service, premium bedding, and coffee/tea makers.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Oct 1 - Oct 2

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Bedroom, Accessible (3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Phoenix Airport North ratings based on 27 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Phoenix Airport North

Everyone (17) Couples (2) Family (8)
5 out of 5

Posted by on Jun 3, 2020

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Comment from Hotel Management

Jun 14, 2020 by Tyrone C.

Thank you for the great rating. We take pride in knowing our guests enjoy their stay. We look forward to your next visit with us.

4 out of 5
Disappointed that the pool was closed. Grandkids were looking forward to it and we weren’t aware it was closed prior to arrival

Posted by , from Oconomowoc on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by HotelMgmt

We regret that our pool was not open during your stay and we would like to apologize for any disappointment that this caused you and your grandkids. Hopefully, the rest of your stay was a pleasant one and you will consider coming back to visit with us again!

4 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 31, 2019 by HotelMgmt

We are delighted we made such a great impression on you! Thank you, please visit again soon.

5 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by HotelMgmt

Your perfect score has brightened our day, thank you! Come back soon!

3 out of 5
Very close to airport and the shuttle was awesome. The only reason for not a great review is that it was a handicap room but there were no bars in the bathroom. Not in shower or around the toilet. Other than that it was great.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 29, 2019 by HotelMgmt

Thank you for taking the time to share feedback with us. While we are pleased our shuttle service was a bonus we regret your accommodations were not what you expected. For a future stay, our team would be happy to suggest a room that fits your needs better. We hope you'll visit again soon!

2 out of 5
Room was not ready when we arrived after 4pm. Window shade in room was broken and couldnt open very far. Alarm clock was broken. Shower curtain was stained and held together with safety pin. The name "Garden Inn" doesn't represent the one sad little outdoor patio that is smoky, dirty, and very noisy from the road, hardly a "garden". Not a pleasant stay, but it was close to the airport.

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 18, 2019 by HotelMgmt

Thank you for taking the time to share your feedback with us. I apologize that your stay fell short of your expectations and our usual high standards. It's my hope you will give us an opportunity to restore your trust in us, as guest satisfaction is our priority!

4 out of 5

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by HotelMgmt

Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

5 out of 5
Spacious rooms with granite BR. Very clean. Staff and waiter very friendly and helpful. Close to airport

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 12, 2019 by HotelMgmt

Thank you for taking a moment to share your feedback! I’m pleased several aspects of your stay were satisfactory, including our well-appointed guestrooms, commitment to first-class service, and convenient location. We enjoyed hosting you and hope to welcome you back!

4 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by HotelMgmt

Your star rating is greatly appreciated, and it will be our pleasure to welcome you back.

5 out of 5

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 30, 2019 by HotelMgmt

Thank you very much for your five-star rating and hope it won’t be long before we are welcoming you back to make more memories with us!

About the Hilton Garden Inn Phoenix Airport North

Location 3838 E Van Buren St, Phoenix, AZ 85008

Property Features

Hilton Garden Inn Phoenix Airport North offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2867 square feet (266 square meters) and includes conference space. The business-friendly Hilton Garden Inn Phoenix Airport North also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. This 3-star Phoenix hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 10 levels
  • 2867 sq ft of conference space
  • 266 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Sky Harbor Intl. Airport (PHX) (4.9 km / 3 mi)
  • Metro station: 38th Street - Washington Station (0.5 km / 0.3 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Hilton Garden Inn Phoenix Airport North offers 192 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.

The Great American Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 15.65 per person (approximately)
  • Extended parking fee: USD 5.00 per day
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Phoenix Airport North
  • Hilton Garden Inn Phoenix Airport North
  • Hilton Garden Inn Phoenix Airport North Hotel Phoenix
  • Hilton Garden Inn Phoenix Airport North Hotel
  • Hilton Garn Inn Phoenix Hotel
  • Hilton Phoenix Airport Phoenix
  • Hilton Garden Inn Phoenix Airport North Hotel
  • Hilton Garden Inn Phoenix Airport North Phoenix
  • Hilton Garden Inn Phoenix Airport North Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.