"The only problem I had was I got double billed between the front desk and Travelocity. But it's handled now. It was a great stay and the amenities are ... " More
City center retreat
At this Downtown Phoenix hotel, you'll be well placed to visit Phoenix Convention Center and Footprint Center, both within a 5-minute walk. Chase Field and Phoenix Symphony Hall are also within half a mile (1 km).
Multiple dining options
This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 22 conference rooms, business center, and valet parking. Enjoy the a rooftop terrace and perks like free WiFi.
Mar 20, 2023 by General Manager
Dear James, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Tracy StoltzGeneral Manager
Jul 16, 2021 by GM
Dear Valued Guest, Thank you for the generous rating! We are delighted you could escape to the Renaissance Phoenix Downtown Hotel and experience the city like never before. We appreciate you mentioning how much you enjoyed our service and we are thrilled that we were able to fix your billing issue promptly. We hope you will come back to see us soon! Take care and safe travels. Tracy Stoltz General Manager
Apr 12, 2021 by Manager
Dear Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the five-star stay we enjoy providing. Tracy Stoltz General Manager
Feb 10, 2021 by General Manager
Dear Guest, thank you for your terrific review, and we appreciate you recommending us to future travelers. We love knowing we made you feel right at home from the moment you walked into our newly redesigned lobby, with its stylish spaces and unique artwork. All of us at the Renaissance Phoenix Downtown Hotel look forward to having you visit with us again. Tracy Stoltz, General Manager
Renaissance Phoenix Downtown offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 51085 square feet (4746 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Renaissance Phoenix Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Phoenix hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)
Renaissance Phoenix Downtown offers 518 air-conditioned accommodations with safes and complimentary bottled water. Televisions come with pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Phoenix hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Guests can enjoy to-go breakfast for a fee.
Renaissance Phoenix Downtown has 2 restaurants serving lunch and dinner.
Dust Cutter - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Starbucks - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.