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4.5 out of 5

"The only problem I had was I got double billed between the front desk and Travelocity. But it's handled now. It was a great stay and the amenities are ... " More

By a verified traveler on Wed 14 Jul 2021

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Hotel Description

4-star hotel near Footprint Center

City center retreat

Within a 10-minute walk of this Downtown Phoenix hotel, you'll find Footprint Center and Phoenix Convention Center. Roosevelt Row and Arizona Science Center are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 22 conference rooms, business center, and valet parking. Enjoy the a rooftop terrace and perks like free WiFi.

Connect and relax

In addition to WiFi, the 518 guestrooms offer room service and TVs. Coffee/tea makers, free local calls, and free bottled water are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$229* Per night/room Feb 4 - Feb 5

Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Renaissance Phoenix Downtown ratings based on 21 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Renaissance Phoenix Downtown

Everyone (12) Couples (3) Family (4)
5 out of 5

Posted by on Jul 24, 2021

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5 out of 5
The only problem I had was I got double billed between the front desk and Travelocity. But it's handled now. It was a great stay and the amenities are more than I expected. Would Defiantly stay there again ...

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 16, 2021 by GM

Dear Valued Guest, Thank you for the generous rating! We are delighted you could escape to the Renaissance Phoenix Downtown Hotel and experience the city like never before. We appreciate you mentioning how much you enjoyed our service and we are thrilled that we were able to fix your billing issue promptly. We hope you will come back to see us soon! Take care and safe travels. Tracy Stoltz General Manager

3 out of 5
Did not like the room, there was clothes under the bed which means the cleanliness of the room was not satisfactory. Also, we reserved a double Queen that was separated by bar and that was not room we got. We could not take advantage of free WiFi because we did not book directly with hotel?? I guess since we used a travel agency we were inferior to everyone else that booked directly with the hotel.

Posted by on Apr 19, 2021

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3 out of 5

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 12, 2021 by Manager

Dear Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the five-star stay we enjoy providing. Tracy Stoltz General Manager

5 out of 5
Very clean and modern hotel. I would totally recommend it.

Posted by on Feb 10, 2021

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Comment from Hotel Management

Feb 10, 2021 by General Manager

Dear Guest, thank you for your terrific review, and we appreciate you recommending us to future travelers. We love knowing we made you feel right at home from the moment you walked into our newly redesigned lobby, with its stylish spaces and unique artwork. All of us at the Renaissance Phoenix Downtown Hotel look forward to having you visit with us again. Tracy Stoltz, General Manager

5 out of 5

Posted by on Oct 27, 2020

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5 out of 5
We had no complaints. The room was beautiful and the staff was helpful and courteous.

Posted by on Feb 17, 2020

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4 out of 5

Posted by on Sep 30, 2019

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4 out of 5
This is a very nice hotel, would stay there again. Convenient to concert venue. Only somewhat disappointed by their breakfast restaurant. You ordered at hostess counter, paid and then self service for juices, coffee. Food was delivered which was good, no interaction by waitstaff to see if all was well. If this was a Fairfield Inn property I would understand that, but for this caliber hotel I did not.

Posted by on Sep 23, 2019

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5 out of 5
The pool is a joke. Not a resort pool, 3 foot of over chlorinated warer inside a fence.

Posted by on Sep 15, 2019

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About the Renaissance Phoenix Downtown

Location 100 N 1st Street, Phoenix, AZ 85004

Renovations + Closures

The following facilities or services will be unavailable from November 30 2021 to December 16 2021 (dates subject to change):

  • Swimming pool

Property Features

Renaissance Phoenix Downtown offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 51085 square feet (4745.95 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Renaissance Phoenix Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Phoenix hotel is smoke free.

  • 1 building
  • 518 guestrooms or units
  • 19 levels
  • 2 dining venues
  • 51085 sq ft of conference space
  • 4745.95 sq m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Washington - Central Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Renaissance Phoenix Downtown offers 518 air-conditioned accommodations with safes and complimentary bottled water. Televisions come with pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Phoenix hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • In-room dining (limited hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 11:00 AM.

Marstons Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dust Cutter - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 8 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Covered valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenix Downtown Renaissance
  • Renaissance Hotel Phoenix Downtown
  • Renaissance Phoenix Downtown
  • Renaissance Phoenix Downtown Hotel Phoenix
  • Renaissance Phoenix Downtown Hotel
  • Renaissance Hotel
  • Renaissance Phoenix Phoenix
  • Renaissance Phoenix Downtown Hotel
  • Renaissance Phoenix Downtown Phoenix
  • Renaissance Phoenix Downtown Hotel Phoenix

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.