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Sheraton Phoenix Downtown

4-star property
340 N 3rd Street, Phoenix, AZ 1-855-201-7819
4.1 out of 5
Very good!
See all 12 travelocity Reviews

"The service was excellent. " More

By a verified traveler on Sun 12 Mar 2023

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Hotel Description

4-star hotel near Phoenix Convention Center

City center retreat

Within a 10-minute walk of this Downtown Phoenix hotel, you'll find Phoenix Convention Center and Footprint Center. Chase Field and Arizona State University - Downtown Phoenix are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 26 conference rooms, 24-hour business center, and valet parking. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$199* Per night/room Apr 1 - Apr 2

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, Accessible, Non Smoking (Mobility w/ Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Phoenix Downtown ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Phoenix Downtown

Everyone (5) Couples (2) Family (5)
5 out of 5
The service was excellent.

Posted by on Mar 12, 2023

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5 out of 5

Posted by on Jan 1, 2023

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5 out of 5
Nice and convenient to attractions

Posted by on Nov 13, 2022

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5 out of 5
I loved the bar/meeting area. There are so many beautiful tucked away seating areas to meet with small or even large groups for meetings. I've never seen anything like it. Also loved the gym! Tons of cardio equipment and a separate weight room. All of the equipment was clean and looked brand new. My room was very nice. Loved the bed, in fact I've already looked at your website for information on the mattress. This may sound strange but I loved the finish of the walls in the shower. Again, I'll say I've never seen anything like it. My stay was wonderful. I will definitely be back!

Posted by on Feb 12, 2022

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3 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

Jun 3, 2021 by Manager

Dear Valued Guest, We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do aims to give each guest a superb, memorable stay, so we are very disappointed that this was not your experience. We want to regain your trust and hope you will give us another chance in the future. Hotel Management

4 out of 5
I did not like the elevator system. I was lost for a bit

Posted by on Mar 9, 2020

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Comment from Hotel Management

May 1, 2020 by Hotel Manager

Dear Guest, thank you for sharing about your stay at Sheraton Phoenix Downtown. We are pleased overall you enjoyed your stay. We also appreciate your feedback and hope to have another opportunity to welcome you back soon for a flawless experience. BL, Hotel Manager

3 out of 5
Carpet in my room was filthy . And I told the desk when I checked out. Food was very good in the Restuarant and Coffee shop. Staff is excellent

Posted by on Aug 23, 2019

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4 out of 5
Beautiful and convenient location with easy access to airport and downtown convention center.

Posted by on Mar 31, 2019

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5 out of 5
I t was very relaxing. The bed was very comfortable. We were pleased with everything at the hotel.

Posted by on Mar 29, 2019

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2 out of 5
Card key in elevator does not work well. Parking is very difficult and expensive. Room key also doesn’t work in card reader.

Posted by on Mar 2, 2019

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About the Sheraton Phoenix Downtown

Location 340 N 3rd Street, Phoenix, AZ 85004

Property Features

Sheraton Phoenix Downtown offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 111961 square feet (10401 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Phoenix Downtown. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star Phoenix hotel is smoke free.

  • 1 building
  • 1003 guestrooms or units
  • 31 levels
  • 2 dining venues
  • 2 bars or lounges
  • 111961 sq ft of conference space
  • 10401 sq m of conference space
  • Built in 2008
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Metro station: 3rd Street - Washington Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Phoenix Downtown offers 1003 accommodations with safes and coffee/tea makers. Beds feature down comforters. 65-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

& More - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Carcara - This restaurant serves brunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Mountain climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs per pet)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Pets allowed (no fees)
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25.00 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12–18 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Covered self parking fee: USD 28.00 per night (in/out privileges)
  • Covered valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Phoenix Downtown
  • Phoenix Downtown Hotel
  • Phoenix Downtown Sheraton
  • Phoenix Downtown Sheraton Hotel
  • Sheraton Hotel Phoenix Downtown
  • Sheraton Phoenix Downtown
  • Sheraton Phoenix Downtown Hotel
  • Sheraton Phoenix
  • Sheraton Grand Phoenix Hotel
  • Sheraton Grand Phoenix
  • Sheraton Phoenix Phoenix
  • Sheraton Phoenix Downtown Hotel
  • Sheraton Phoenix Downtown Phoenix
  • Sheraton Phoenix Downtown Hotel Phoenix

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.