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SureStay Hotel by Best Western Phoenix Airport

2.5-star property
3037 E Van Buren St, Phoenix, AZ 1-855-201-7819
3.6 out of 5
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See all 53 travelocity Reviews

"There was one person handling the registration and phone. There was a line of six people waiting while the manager never left her office to help " More

By a verified traveler on Tue 31 Jan 2023

Points Of Interest

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Hotel Description

Hotel near Celebrity Theater in Phoenix

Heart of Phoenix

With a stay at this Downtown Phoenix hotel, you'll be within half a mile (1 km) of Celebrity Theater and 6 miles (10 km) of Phoenix Convention Center. Chase Field and Footprint Center are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free WiFi, free self parking, and a free airport shuttle. Business travelers can take advantage of the business center. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$79* Per night/room Jun 8 - Jun 9

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western Phoenix Airport ratings based on 53 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Phoenix Airport

Everyone (17) Couples (10) Family (20)
1 out of 5
If you like BUGS, this is the place for you. Woke up in the middle of the night to use the bathroom and the bugs were literally crawling out of every crack and crevice in the place. Thankful I put the flashlight on my iPhone to see where I was walking and saw Large cockroach things, and tiny minute black bugs crawling in a frenzy everywhere, and hard-shelled bugs with antennae and the list goes on and on. In addition to the floor and walls, They were on the toilet, the mirror, the bathtub, under the rim of the toilet, my husband found them on himself in the bed. It was a nightmare. The hotel will not even refund my money for the horrific stay. I literally put some of the bugs on a tissue to show the front desk and took photos and they keep telling me they will get back to me about refunding my money. We had to take all our belongings that we brought into that hotel room and disinfect EVERYTHING, Its been a disaster. DO NOT, I REPEAT DO NOT STAY HERE. READ the reviews on various sites about this place. I wanted to try to give them the benefit of the doubt to refund my money before I posted this but they have left me no choice.

Posted by , from NEW SPRINGFIELD on May 31, 2023

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Comment from Hotel Management

Jun 3, 2023 by Manager

Hello MARY LYNN,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

5 out of 5
There was one person handling the registration and phone. There was a line of six people waiting while the manager never left her office to help

Posted by on Jan 31, 2023

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Comment from Hotel Management

Jan 31, 2023 by SureStay Management

Dear Ken, I am so sorry that you felt that way. That is never the impression that we want to give. We have new team members in training. So, they will be able to help the front desk agents soon...once they have completed the online training. Thank you for taking the time to let us know how your stay was. We appreciate the feedback.

4 out of 5
Would have liked carpet in the room and waffles at the breakfast

Posted by on Jan 17, 2023

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Comment from Hotel Management

Jan 18, 2023 by Guest Relation Management

Hi Martin,We've always wanted to provide guests with a wonderful experience. We value your feedback and will keep working to improve our services and facilities in the hopes that, during your next visit, we will receive a perfect score and deliver the best possible guest experience.

5 out of 5
Great for a quick and cheap stay for my 12 hour layover

Posted by on Jan 5, 2023

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Comment from Hotel Management

Jan 6, 2023 by Guest Relation Management

Hi Robin,Thank you very much for rating us perfectly and sharing this wonderful feedback. It is truly appreciated and we look forward to providing you with another wonderful experience on your return!

4 out of 5
Having a parking lot to leave your car and great room’s

Posted by on Aug 30, 2022

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Comment from Hotel Management

Sep 1, 2022 by Manager

Hello James, Thank you for sharing this experience with us. We truly value you feedback with regards to our parking and your insights regarding our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

5 out of 5
Cleanliness, very courteous and accommodating staff. The only thing that concerned me was the neighborhood/location.

Posted by on Aug 22, 2022

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Comment from Hotel Management

Aug 23, 2022 by Manager

Hello ELVERA, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and comments about our location. We hope to someday have another opportunity to host your stay.

5 out of 5
Was nice and clean. Staff was friendly and helpful.

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jun 28, 2022 by Manager

Hello Cristal, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4 out of 5

Posted by , from Naperville on May 11, 2022

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Comment from Hotel Management

Aug 11, 2022 by Manager

Hello MAO, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4 out of 5

Posted by on Apr 9, 2022

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Comment from Hotel Management

Jul 15, 2022 by Manager

Hello Samuel, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

4 out of 5

Posted by , from SAG HARBOR on Mar 26, 2022

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Comment from Hotel Management

Jun 24, 2022 by Manager

Hello Jeffrey Francis, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

About the SureStay Hotel by Best Western Phoenix Airport

Location 3037 E Van Buren St, Phoenix, AZ 85008

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Airport. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Phoenix hotel.

  • 95 guestrooms or units
  • 2 levels
  • 2 buildings
  • Breakfast available (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. 49-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

SureStay Hotel by Best Western Phoenix Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in

Safety features at this property include a carbon monoxide detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in.

For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 15 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Hotel Phoenix Airport
  • Econo Lodge Phoenix Airport
  • Econo Lodge Phoenix Hotel Phoenix
  • Phoenix Econo Lodge
  • Econo Lodge Phoenix Airport Hotel
  • Surestay By Phoenix Phoenix
  • SureStay Hotel by Best Western Phoenix Airport Hotel
  • SureStay Hotel by Best Western Phoenix Airport Phoenix
  • SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.