Heart of Phoenix
With a stay at this Downtown Phoenix hotel, you'll be within half a mile (1 km) of Celebrity Theater and 6 miles (10 km) of Chase Field. Phoenix Convention Center and Footprint Center are also within 6 miles (10 km).
Free shuttle, parking
This hotel doesn't skimp on freebies - guests receive free WiFi, free self parking, and a free airport shuttle. Business travelers can take advantage of the business center. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and microwaves, the 95 guestrooms also offer free WiFi and LCD TVs with digital channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.
Mar 23, 2022 by Manager
Hello Sherri, Thank you for your valuable opinion regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Mar 20, 2022 by Manager
Hello Jon M, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our towels and your comments about our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Feb 23, 2022 by Manager
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
Feb 22, 2022 by Manager
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. We hope to see you again in the future.
Feb 12, 2022 by Manager
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and your insights regarding our location. Guest comments such as yours help us to continuously improve. Thank you for your business.
Jan 28, 2022 by Manager
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Jan 13, 2022 by Manager
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Dec 25, 2021 by Manager
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our area and your insights regarding our room. We hope you will return so that we can provide you an even superior experience.
Mar 21, 2022 by Manager
Hello DEANNA, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,
Dec 7, 2021 by Manager
Thank you for sharing this honest review and feedback about our hotel. We hope you will return so that we can provide you an even superior experience.
Due to COVID-19, this property’s food and beverage options may be limited.
A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Airport. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Phoenix hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Free self parking , RV, bus, truck parking , Parking (limited spaces)
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. 49-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
SureStay Hotel by Best Western Phoenix Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in.
For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.