"There was one person handling the registration and phone. There was a line of six people waiting while the manager never left her office to help " More
Heart of Phoenix
With a stay at this Downtown Phoenix hotel, you'll be within half a mile (1 km) of Celebrity Theater and 6 miles (10 km) of Phoenix Convention Center. Chase Field and Footprint Center are also within 6 miles (10 km).
This hotel doesn't skimp on freebies - guests receive free WiFi, free self parking, and a free airport shuttle. Business travelers can take advantage of the business center. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.
Jun 3, 2023 by Manager
Hello MARY LYNN,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Jan 31, 2023 by SureStay Management
Dear Ken, I am so sorry that you felt that way. That is never the impression that we want to give. We have new team members in training. So, they will be able to help the front desk agents soon...once they have completed the online training. Thank you for taking the time to let us know how your stay was. We appreciate the feedback.
Jan 18, 2023 by Guest Relation Management
Hi Martin,We've always wanted to provide guests with a wonderful experience. We value your feedback and will keep working to improve our services and facilities in the hopes that, during your next visit, we will receive a perfect score and deliver the best possible guest experience.
Jan 6, 2023 by Guest Relation Management
Hi Robin,Thank you very much for rating us perfectly and sharing this wonderful feedback. It is truly appreciated and we look forward to providing you with another wonderful experience on your return!
Sep 1, 2022 by Manager
Hello James, Thank you for sharing this experience with us. We truly value you feedback with regards to our parking and your insights regarding our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
Aug 23, 2022 by Manager
Hello ELVERA, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and comments about our location. We hope to someday have another opportunity to host your stay.
Jun 28, 2022 by Manager
Hello Cristal, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.
Aug 11, 2022 by Manager
Hello MAO, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,
Jul 15, 2022 by Manager
Hello Samuel, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
Jun 24, 2022 by Manager
Hello Jeffrey Francis, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,
A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Airport. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Phoenix hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking , Parking (limited spaces)
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. 49-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free breakfast.
Recreational amenities at the hotel include an outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
SureStay Hotel by Best Western Phoenix Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in.
For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.