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Four Points by Sheraton Pleasanton

3-star property
5115 Hopyard Rd, Pleasanton, CA 1-855-201-7819
3.8 out of 5
Good!
See all 17 travelocity Reviews

"Appears clean. Mold on ceiling in bathroom and ties around tub. " More

By a verified traveler on Mon 04 Sep 2023

Points Of Interest

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Hotel Description

Hotel near Tommy T's Comedy House in Pleasanton

In Pleasanton

At this Pleasanton hotel, you'll be within half a mile (1 km) of Tommy T's Comedy House and 3 miles (5 km) of Stoneridge Shopping Center. Pleasanton Golf Center and San Francisco Premium Outlets are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a garden, and express check-out are also offered.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$80* Per night/room Apr 27 - Apr 28

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Four Points by Sheraton Pleasanton ratings based on 17 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points by Sheraton Pleasanton

Everyone (8) Couples (2) Family (5)
2 out of 5
It said breakfast included. They were being remodeled and had no breakfast for us. I would not recommend this hotel until the remodel is complete!

Posted by on Mar 6, 2024

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Comment from Hotel Management

Mar 23, 2024 by Fourpoints

Hello Tom,Thank you for taking time to share your experience with us at the Four Points Pleasanton. We apologies for any inconvenience you may have experienced. If you do find yourself in the are again, we would like to give you a memorable experience! Especially once our restaurant renovations are complete. We hope to welcome you again soon.

5 out of 5
Appears clean. Mold on ceiling in bathroom and ties around tub.

Posted by on Sep 4, 2023

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Comment from Hotel Management

Sep 23, 2023 by Four Points

On behalf of the entire hotel team, I want to thank you for sharing about experience with your stay!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

5 out of 5
Quiet, nice grounds

Posted by on Apr 14, 2023

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5 out of 5
The property was centrally-located to other areas of interest in the city. While the coffee in the lobby was good, the in-room coffee was horrible. They should upgrade their rooms to Kcup brewers.

Posted by , from GROVER BEACH on Nov 14, 2022

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Comment from Hotel Management

Nov 14, 2022 by Four Points by Sheraton Pleasanton

Hi Patrick, Thanks so much for your feedback. We are expecting a full property renovation early next year, and we do hope to upgrade our coffee members. Hope to see you again soon.

1 out of 5
75 days after my visit, the property charged my card without any notification. It was only $5 but someone thought that they could slip a small charge onto my card. BIG MISTAKE! It does not matter about the rest of property or its attributes.

Posted by , from EDMONDS on Feb 4, 2022

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Comment from Hotel Management

Feb 4, 2022 by Four Points by Sheraton Pleasanton

Hi William, Please feel free to contact our property directly to discuss your billing in further detail.

4 out of 5
It met my needs

Posted by on Oct 12, 2021

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Comment from Hotel Management

Oct 28, 2021 by Front Office Manager

Thank you for your review

5 out of 5

Posted by on Oct 11, 2021

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5 out of 5
We were told the pool was closed so didn't pack suits. When we got there it was open. I'm sure the confusion was because I called and got someone other than the actual hotel desk. Other than that it was great

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 8, 2021 by Front Office Manager

Thank you for your review

2 out of 5
I've had a more pleasant and friendlier experience at the DMV than at this hotel front desk.

Posted by on May 23, 2021

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Comment from Hotel Management

May 27, 2021 by Front Office Manager

Thank you for taking the time to review our hotel.

1 out of 5

Posted by on May 23, 2021

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Comment from Hotel Management

Jun 5, 2021 by Front Office Manager

thank you for taking the time to review our hotel.

About the Four Points by Sheraton Pleasanton

Location 5115 Hopyard Rd, Pleasanton, CA 94588

Property Features

Four Points by Sheraton Pleasanton offers its guests an outdoor pool and a 24-hour fitness center. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 2330 square feet (210 square meters) and includes conference space. The business-friendly Four Points by Sheraton Pleasanton also features multilingual staff, a garden, and concierge services. For a fee, parking is available. This Pleasanton hotel is smoke free.

  • 214 guestrooms or units
  • 2 levels
  • 6 buildings
  • Meeting rooms
  • 2330 sq ft of conference space
  • 210 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Pleasanton offers 214 accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Pleasanton
  • Four Points Sheraton Hotel Pleasanton
  • Four Points Sheraton Pleasanton
  • Pleasanton Four Points
  • Pleasanton Four Points Sheraton
  • Pleasanton Sheraton Four Points
  • Sheraton Four Points Pleasanton
  • Four Points Sheraton Pleasanton Hotel
  • Sheraton Pleasanton Four Points
  • 4 Points By Sheraton Pleasanton
  • Four Points By Sheraton Pleasanton Hotel Pleasanton
  • Four Points by Sheraton Pleasanton Hotel
  • Four Points by Sheraton Pleasanton Pleasanton
  • Four Points by Sheraton Pleasanton Hotel Pleasanton

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.