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"It was quite the staff was nice and never had a problem answering questions " More

By a verified traveler on Fri 04 Oct 2019

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Hotel Description

Hotel perfectly located for exploring Laguna West-Lakeside

Laguna West-Lakeside stay

Your stay at this Laguna West-Lakeside hotel places you within 2 miles (3 km) of SURF XTREME and Stone Lake State Park. Bartley Cavanaugh Golf Course and Sutter Medical Group are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$110* Per night/room Dec 5 - Dec 6

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Sacramento Elk Grove ratings based on 21 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Sacramento Elk Grove

Everyone (14) Couples (3) Family (5)
1 out of 5
I never got to check in due to the front desk clerk saying the system was doing an audit and it would be over an hour before i could check in. I asked for a refund and she said she would put it in but the charge is still on my card. Annoyed and disappointed heard she also turned another couple away

Posted by on Sep 17, 2022

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Comment from Hotel Management

Oct 8, 2022 by Hotel Management

Dear Angela, thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. Please feel free to reach out to us at the hotel for any further queries. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

1 out of 5
Dirty, unfriendly staff, no parking for vehicles with trailers, broken elevators.

Posted by on Mar 23, 2022

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Comment from Hotel Management

Mar 25, 2022 by Hotel Management

Eric, It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

5 out of 5

Posted by , from Glendora on Dec 27, 2021

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5 out of 5

Posted by on Sep 24, 2020

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Comment from Hotel Management

Sep 25, 2020 by Hotel Management

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

4 out of 5
It was quite the staff was nice and never had a problem answering questions

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 5, 2019 by Hotel Management

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and had a peaceful stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management

1 out of 5
There was a family with small kids directly above my room and the only thing the kids did all day and night was run back and fourth making it hard to relax and my room smelled like cigarette smoke giving me a headache and the mattress was horrifyingly disgusting i even took pictures never again will i ever stay there EVER

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 27, 2019 by Hotel Management

Thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused due to the guest’s above. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

1 out of 5
English please I did not click on Spanish language. As soon as I checked in my neighbor was cooking foods and caused entire motel to alarm. My room stunk. Hhad to evacuate. The next morning at checkout the attendant had a terrible attitude was rude and asked her kindly to please tone it down. She should be fired in my opinion

Posted by on Aug 5, 2019

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3 out of 5
very clean for pet friendly unfriendly staff am and pm also no elevator we were on the 3rd floor wife uses oxygen and I am 66 had to make 5 trips down 3 flights of stairs and no offer of help actually I was told oh we don do that

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 2, 2019 by Hotel Management

We are sorry our staff was not accommodating your needs. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. We hope we will have the opportunity to welcome you and your wife back to our hotel and provide you with a much better experience. Sincerely, Hotel Management

5 out of 5
Nice place. Would be nice if a set of dishes were there though

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 14, 2019 by Hotel Management

Thank you for sharing your review. We are glad you had a nice time at Extended Stay America. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate all your great feedback and look forward to your next visit. Sincerely, Hotel Management

1 out of 5

Posted by on Mar 23, 2019

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Comment from Hotel Management

Apr 21, 2019 by Hotel Management

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

About the Extended Stay America Suites Sacramento Elk Grove

Location 2201 Long Port Ct, Elk Grove, CA 95758

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Sacramento Elk Grove also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Elk Grove hotel is smoke free.

  • 92 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Sacramento Elk Grove offers 92 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Elk Grove
  • Extended Stay America Sacramento Elk Grove
  • Extended Stay America Sacramento Hotel Elk Grove
  • Extended Stay America Sacramento Hotel
  • Elk Grove Extended Stay America Sacramento - Elk Grove Hotel
  • Extended Stay America Sacramento Elk Grove Hotel
  • Extended Stay America Sacramento Elk Grove
  • Hotel Extended Stay America Sacramento - Elk Grove Elk Grove
  • Hotel Extended Stay America Sacramento - Elk Grove
  • Extended Stay America Sacramento - Elk Grove Elk Grove
  • Extended Stay America Sacramento
  • Extended Stay America Sacramento Elk Grove
  • Extended Stay America Suites Sacramento Elk Grove Hotel
  • Extended Stay America Suites Sacramento Elk Grove Elk Grove

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.