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"The bed was very comfortable and I loved the linens. The breakfast bar was great. Staff was very friendly and prompt. The bathtub could use an upgrad ... " More

By a verified traveler on Sun 30 Jun 2019

Hotel Description

Hotel near Ingram Park Mall, connected to a shopping center in San Antonio

In entertainment district

With a stay at this West San Antonio hotel, you'll be within 2 miles (3 km) of Ingram Park Mall and 9 miles (15 km) of Joint Base San Antonio. San Antonio SeaWorld is 8.8 mi (14.2 km) away.

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free Internet, LCD TVs

Featuring conveniences like microwaves and coffee/tea makers, the 84 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Other amenities include free local calls, hair dryers, and safes.

Room, 2 Double Beds, Accessible, Non Smoking (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$82* Per night/room Sep 1 - Sep 2

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites San Antonio-West-SeaWorld Area ratings based on 22 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites San Antonio-West-SeaWorld Area

Everyone (6) Family (4)
4 out of 5
The bed was very comfortable and I loved the linens. The breakfast bar was great. Staff was very friendly and prompt. The bathtub could use an upgrade.

Posted by on Jun 30, 2019

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2 out of 5
1. they DON'T APPLY REWARD CLUB POINTs!!!! because I booked the room through Travelocity! WTH. 2. I was booked in a suite that was missing the coffee pot. 3. the bathroom floor and the back of the bathroom door was covered with paint spots, there was grout dirt in the corners. 4. GOOD: Enjoyed Breakfast...well prepared, well stocked, very good variety, the staff was kind and helpful. 5. I will not be going back to that Holiday Inn West-Sea World and will pay more to stay at the Hilton or Marriott hotels.

Posted by on Mar 18, 2019

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5 out of 5
Receptionist was pleasant & welcoming. Allowed me to check in 3 hours earlier. I requested to change rooms to be closer to my relatives and there was no hesitation. Room was cleaned & well stocked. Room service replenished everything daily, I stayed for 3 nights, 4 days. Breakfast was included which was a huge plus. Parking was also included. Didn’t get to use the pool but I did notice a handicapped lift which I think it’s nice to have. The fitness center was clean with the right temp, it was stocked with clean towels, it also had water & TV. Thank you for a pleasant stay.

Posted by on Feb 12, 2019

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5 out of 5
Very nice staff I appreciate each one of you. The different varieties of breakfast entrees was excellent

Posted by , from dallas, texas on Aug 17, 2018

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5 out of 5

Great place

Other than the elevator sounding like was having issues, I enjoyed my stay. Very comfortable

Posted by , from Bonham, Texas on Apr 1, 2018

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4 out of 5

Great location - Center of Major Attractions

Pros: Location was great and was convenient to SeaWorld, Fiesta Texas, San Antonio Missions baseball and not too far (15 minutes) to the Riverwalk.
Cons: Room had a smell; I would say it's time to update the hotel. We go to SA every five years and we'll probably stay here again.
Location: SeaWorld, Fiesta Texas, San Antonio Missions baseball, Riverwalk, Ingram Park Mall, lots of restaurants
Breakfast was good, surprisingly; however, it ends at 9:30 a.m., which compared to other hotels in our experience is early especially on weekends. Room was clean and served its purpose as we were there to sleep and to have breakfast. This hotel only has one elevator, so with four floors we were always waiting for it. Front desk staff was nice and helpful.

Posted by , from Dallas, TX on Jul 3, 2016

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4 out of 5

Four night solo stay 12/26-12/30

Pros: Microwave and frig in room, HBO, free breakfast!
Cons: The room temp was cool - I put a towel over the vent. A draft in the bathroom blew the shower curtain open and the floor got wet :( Weak coffee.
Location: It was a 10 minute drive to my daughter's apartment - that's all I needed!
I was very comfortable, and slept well every night. Staff were friendly and helpful. Things were busy - lots of families traveling during the holidays!

Posted by , from Connecticut on Jan 1, 2016

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5 out of 5

The hotel was close to Six Flags and SeaWorld.

Pros: I liked that it is sitting on a hill and overlooking a good portion of the city
Cons: Room service
Location: The location is great. It close to the highways and Ingram Mall is directly across the street. The movie theater is directly across the street.
My experience was great from start to finish. The hotel staff was very nice and accomodating. Facility was clean.

Posted by , from Mesquite,Tx. on Aug 17, 2015

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3 out of 5
Staff friendly. Room could use some up dating In bathroom. Bed comfortable

Posted by on Mar 24, 2015

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3 out of 5

Just close to Seaworld/Aquatica

Pros: Free breakfast, Close restaurants, close to seaworld
Cons: can hear conversation on another room, poor housekeeping service, wifi doesnt work on ipods
The location Is about 10 mins away from Seaworld.It's also next to nice restaurants such as Saltgrass, great steak by the way.Complimentary breakfast is not too bad. We like the indoor swimming pool too. The only cons is that we didn't like the housekeeping service, they are very sloppy in their job. We came back to our hotel room with no tissue paper , bed linens and towels not neatly folded and they even left us with an empty snack pack on the floor. I don't want to go back there , i will stay to the other hotel next to it.

Posted by , from Texas on Apr 13, 2013

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Comment from Hotel Management

Apr 18, 2015 by sandra

Thank you for staying with us and commenting on your say.Your comments are very important to us. We appreciate that you liked our breakfast. Please come back to see us. Jahi Osaze Front Office Manager

About the Holiday Inn Express & Suites San Antonio-West-SeaWorld Area

Location 2861 Cinema Ridge, San Antonio, TX 78238

Property Features

Holiday Inn Express & Suites San Antonio-West-SeaWorld Area offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 450 square feet (41 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites San Antonio-West-SeaWorld Area. Limited free parking is available on a first-come, first-served basis. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this San Antonio hotel.

  • 1 building
  • 84 guestrooms or units
  • 4 levels
  • 450 sq ft of conference space
  • 41 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: San Antonio Intl. Airport (SAT) (17.8 km / 11.1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites San Antonio-West-SeaWorld Area offers 84 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD $10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer

Contactless check-in and contactless check-out are available

The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 10
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 99.00 (subject to availability)
  • Rollaway bed fee: USD $10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Suites San Antonio West SeaWorld
  • Holiday Inn Express Suites San Antonio West SeaWorld Area
  • Holiday Inn Express San Antonio-West-SeaWorld
  • Holiday Inn Express San Antonio-West-SeaWorld Area Hotel
  • Holiday Inn Express San Antonio-West-SeaWorld Area San Antonio
  • Holiday Inn Express San Antonio-West-SeaWorld Area Hotel
  • Holiday Inn Express San Antonio-West-SeaWorld Area San Antonio
  • Holiday Inn Express San Antonio-West-SeaWorld Area
  • Holiday Inn Express Hotel Suites San Antonio West SeaWorld
  • Holiday Inn Express Suites San Antonio West SeaWorld Area

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 10 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.