"The staff at the front desk was more worried about their cell phones than checking us in. The tub had rust stains and house keeping didn’t empty the t ... " More
City center stay
Within a 15-minute walk of this Downtown San Antonio hotel, you'll find River Walk and Alamo. San Antonio River and Cathedral of San Fernando are also within half a mile (1 km).
Family-friendly fun
This hotel features a restaurant, an outdoor pool, and a bar/lounge. WiFi in public areas is free. Valet parking, a 24-hour business center, and a coffee shop are also offered.
Jan 1, 2023 by rph
Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors and regret that we did not do so during your stay with us. With that being said, we’d love to know how we can make your stay enjoyable in the future. Please do not hesitate to reach out to the property directly and let us know how we can improve moving forward.
Sep 22, 2022 by danyela
We're always thrilled to hear when our guests have had a wonderful stay! Thank you so much for sharing your kind review and we hope to welcome you back soon.
Jun 12, 2022 by General Manager
Dear Sarah, Thank you for providing feedback regarding your recent stay with us at the Riverwalk Plaza Hotel. We are thrilled to know that overall you had an exceptional time with us. We also appreciate constructive feedback and will take your comments under consideration as we always look for ways to improve our guest experience.
Apr 1, 2022 by General Manager
Dear Dan, Thank you for being our guest in San Antonio. We're very sorry to hear there was an issue with check-in and with a wake-up call. This certainly isn't the standard of service we aim to deliver, and we will mention your comments to our team so improvements can be made. We'll also check the coffee maker for repairs or replacement. Many thanks for bringing this to our attention so we can improve our guest experience going forward.
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. An outdoor pool, a vending machine, and an arcade/game room are also featured at the family-friendly Riverwalk Plaza. For a fee, parking is available. This 4-star San Antonio hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge)
Riverwalk Plaza offers 130 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Riverwalk Plaza Cafe - Onsite coffee shop.
The Gavel - This bar serves dinner only. Open daily.
The Gavel - This buffet restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 48 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.