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"The staff at the front desk was more worried about their cell phones than checking us in. The tub had rust stains and house keeping didn’t empty the t ... " More

By a verified traveler on Sat 31 Dec 2022

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Hotel Description

Family-friendly 4-star hotel near River Walk

City center stay

Within a 15-minute walk of this Downtown San Antonio hotel, you'll find River Walk and Alamo. San Antonio River and Cathedral of San Fernando are also within half a mile (1 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. WiFi in public areas is free. Valet parking, a 24-hour business center, and a coffee shop are also offered.

Double Queen Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Feb 5 - Feb 6

Luxury House

Bed Count 6 Queen Beds Maximum Occupancy 14 Max

King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment Suite

Bed Count 1 King Bed Maximum Occupancy 9 Max

Double Queen City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Double Queen River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Riverwalk Plaza ratings based on 55 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Riverwalk Plaza

Everyone (24) Couples (9) Family (23)
3 out of 5
The staff at the front desk was more worried about their cell phones than checking us in. The tub had rust stains and house keeping didn’t empty the trash.

Posted by , from dexter on Dec 31, 2022

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Comment from Hotel Management

Jan 1, 2023 by rph

Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors and regret that we did not do so during your stay with us. With that being said, we’d love to know how we can make your stay enjoyable in the future. Please do not hesitate to reach out to the property directly and let us know how we can improve moving forward.

5 out of 5

Posted by on Sep 26, 2022

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4 out of 5
It's in a quiet area near the courthouse and records building, so if you are looking for stuff to do you'll need to walk a few mins down the street. Doors for the rooms are quite loud opening and closing. My room shower had a few loose knobs and leaked at first. The rest of the room was cozy and comfortable. Coffee bar is open early in the morning for those needing a jump start. Restaurant sadly closes at 11PM (too early!!!). Definitely recommend not passing up on the all you can eat breakfast buffet Saturdays and Sundays.

Posted by on Sep 22, 2022

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Comment from Hotel Management

Sep 22, 2022 by danyela

We're always thrilled to hear when our guests have had a wonderful stay! Thank you so much for sharing your kind review and we hope to welcome you back soon.

5 out of 5

Posted by on Jul 12, 2022

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5 out of 5

Posted by on May 30, 2022

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5 out of 5
Parking was expensive. Around the hotel, you have to pay for parking everywhere. I feel if you are a guest parking should be very minimal.

Posted by on May 24, 2022

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Comment from Hotel Management

Jun 12, 2022 by General Manager

Dear Sarah, Thank you for providing feedback regarding your recent stay with us at the Riverwalk Plaza Hotel. We are thrilled to know that overall you had an exceptional time with us. We also appreciate constructive feedback and will take your comments under consideration as we always look for ways to improve our guest experience.

1 out of 5

Posted by on May 5, 2022

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5 out of 5

Posted by on Apr 17, 2022

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4 out of 5

Posted by on Apr 16, 2022

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1 out of 5
We checked in early around 12:30, we were informed that our room was not ready and they would text us when it was, we never received a text telling that our room was ready. We finally asked at 4:00 if our room was ready and we were told it was ready at 2:30. We never got our wake up call and we almost missed out flight. Coffee maker in room did not work A very very disappointing stay.

Posted by on Mar 30, 2022

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Comment from Hotel Management

Apr 1, 2022 by General Manager

Dear Dan, Thank you for being our guest in San Antonio. We're very sorry to hear there was an issue with check-in and with a wake-up call. This certainly isn't the standard of service we aim to deliver, and we will mention your comments to our team so improvements can be made. We'll also check the coffee maker for repairs or replacement. Many thanks for bringing this to our attention so we can improve our guest experience going forward.

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. An outdoor pool, a vending machine, and an arcade/game room are also featured at the family-friendly Riverwalk Plaza. For a fee, parking is available. This 4-star San Antonio hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 6 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Built in 1969
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: San Antonio Station (2.9 km / 1.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Riverwalk Plaza offers 130 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Riverwalk Plaza Cafe - Onsite coffee shop.

The Gavel - This bar serves dinner only. Open daily.

The Gavel - This buffet restaurant serves breakfast only. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 1
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Number of children who can stay free - 10
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.95 and USD 14.95 for adults, USD 6.95 and USD 14.95 for children (approximately)
  • Covered valet parking fee: USD 35 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riverwalk Plaza
  • Riverwalk Plaza Hotel
  • Hotel Riverwalk Plaza
  • Riverwalk Plaza Hotel And Suites
  • Riverwalk Plaza Hotel San Antonio
  • Riverwalk Plaza San Antonio
  • Riverwalk Plaza Hotel
  • Riverwalk Plaza San Antonio
  • Riverwalk Plaza Hotel San Antonio

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.