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4.1 out of 5

"The setting is gorgeous. Walkable to museums and medical center. Staff seemed predominantly grumpy and not very friendly. A bit chilly. " More

By a verified traveler on Tue 02 Nov 2021

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Hotel Description

4.5-star luxury hotel near Houston Natural Science Museum

City center retreat

Within a 10-minute walk of this Houston Museum District hotel, you'll find Houston Natural Science Museum and Rice University. Houston Museum of Fine Arts and Children's Museum of Houston are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour gym, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the outdoor pool and perks like a free area shuttle.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 315 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Minibars, room service, and hair dryers are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$240* Per night/room Jan 23 - Jan 24

Deluxe Double Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Zaza Houston Museum District ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Zaza Houston Museum District

Everyone (8) Couples (5)
3 out of 5
The setting is gorgeous. Walkable to museums and medical center. Staff seemed predominantly grumpy and not very friendly. A bit chilly.

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 2, 2021 by KaVonnie Thompson

Thank you for staying at ZaZa! We hope to welcome you back soon!

5 out of 5

Posted by on Aug 8, 2021

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3 out of 5
The location is wonderful! The lobby and downstairs is absolutely beautiful! Our room was very clean the wet and dry bar was fantastically stocked. You can tell the room and furniture are old but I don’t mind that. The bed and linens were 5 star. But the bathroom was 3 star very dated. I stayed in room 1047 and they have a leak the ceiling from the floor above that is about to break through. Droplets of water were leaking down. No bathtub at all and a very little (very ugly) vanity was in there. Everything combined was 4 star until housekeeping came to my room three times between 8:20 and 9:45 in the morning. Twice they actually opened the door to come in as we were still in bed not fully awake and the third time they came I was able to tell them we didn’t need anything before they were able to open the door. I let the front desk know when I checked out and the waived my valet fee.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 16, 2021 by KaVonnie Thompson

Thanks so much for sharing your experience with us. My apologies that your visit with us fell short of expectations. Give us a chance to make things right on your next stay with us.

5 out of 5
Stayed here for my honeymoon. Absolutely the best service, friendliest staff, beautiful decore, delicious and decadent food I have experienced. The Hotel ZaZa will be a yearly anniversary tradition for us for sure!

Posted by on May 23, 2021

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Comment from Hotel Management

May 24, 2021 by KaVonnie Thompson

Thank you for taking the time to complete our survey; feedback is the heart of who we are at Hotel ZaZa and our whole team loved hearing your positive comments! As a token of our appreciation, we would love to invite you back with a free $50 food and beverage credit when you book your next stay in Austin, Dallas, Houston Museum District or Houston Memorial City! We will also prioritize an upgrade for you to the next available room category if available on your check in day when you book within the next 90 days with the code VD21TYO

5 out of 5

Posted by on May 17, 2021

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Comment from Hotel Management

May 27, 2021 by KaVonnie Thompson

Thank you for taking the time to complete our survey; feedback is the heart of who we are at Hotel ZaZa and our whole team loved hearing your positive comments! As a token of our appreciation, we would love to invite you back with a free $50 food and beverage credit when you book your next stay in Austin, Dallas, Houston Museum District or Houston Memorial City! We will also prioritize an upgrade for you to the next available room category if available on your check in day when you book within the next 90 days with the code VD21TYO

4 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

May 12, 2021 by KaVonnie Thompson

It was a pleasure assisting you. I really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon!

1 out of 5
The property was great. the issue was Travelocity.Hotel did not have my booking in there system and Travelocity wait was over a hour on the phone. Ended up hanging up on me as soon as they answered. Hotel was not able to get a hold of travelocity also.

Posted by on Mar 8, 2021

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Comment from Hotel Management

Apr 13, 2021 by KaVonnie Thompson

We Love Ya At ZaZa and we love hearing from our guests! We greatly appreciate your feedback and are delighted that your stay was fabulous !

3 out of 5
The decor was defiantly different. Not what I expected in the US. Our room also had a whole mirrored wall with the tv mounted on it. Creepy. Had to watch yourself in bed watching tv. Just creepy. Also, I upgraded for a balcony and could not bear to be out on it due to VERY loud music w bass until 1am.

Posted by on Dec 9, 2019

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5 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 11, 2019 by Manager

Thank you for your review!

4 out of 5
I liked how friendly the staff was, the only thing I had an issue with was our waiter took too long to greet us.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by Manager

Thank you for staying ZaZa! We're so glad that you enjoyed your stay and we appreciate your feedback! We hope to welcome you back soon!

About the Hotel Zaza Houston Museum District

Location 5701 Main Street, Houston, TX 77005

Property Features

Hotel Zaza Houston Museum District offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Hotel Zaza Houston Museum District. A free area shuttle within 3 miles is available. Parking is available for a fee. This 4.5-star Houston hotel is smoke free.

  • 315 guestrooms or units
  • 12 levels
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Houston Station (6.2 km / 3.8 mi)
  • Metro station: Museum District Station (0.2 km / 0.1 mi)
  • Property shuttles: Free area shuttle within 3 miles
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Zaza Houston Museum District offers 315 accommodations with minibars and safes. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair
  • Travel crib

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Hotel Zaza Houston Museum District has a restaurant on site.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

  • Free bicycles on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, ZaSpa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open select days.

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 110 lbs)
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 40 per person (approximately)
  • Valet parking fee: USD 33 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Houston ZaZa
  • Hotel ZaZa
  • Hotel Zaza Museum District
  • Houston Hotel ZaZa
  • Houston ZaZa
  • Houston ZaZa Hotel
  • ZaZa
  • ZaZa Hotel Houston
  • ZaZa Houston
  • ZaZa Houston Hotel
  • Zaza Houston Museum District
  • Zaza Museum District
  • Zaza Houston Museum District
  • Hotel Zaza Houston Museum District Hotel
  • Hotel Zaza Houston Museum District Houston
  • Hotel Zaza Houston Museum District Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.