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 Houston • 1 Room
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Hotel Derek

4-star property
2525 West Loop S, Houston, TX 1-855-201-7819
3.2 out of 5
See all 22 travelocity Reviews

"The rooms were spacious. " More

By a verified traveler on Sat 04 Jun 2022

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Hotel Description

Aparthotel near Westheimer Rd in Houston

The Galleria stay

At this The Galleria aparthotel, you'll be within a 5-minute walk of Westheimer Rd and River Oaks District. The Galleria and Williams Tower are also within half a mile (1 km).

Free breakfast

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the 24-hour gym and free perks like local cuisine breakfast and WiFi in public areas. Valet parking, a coffee shop, and a terrace are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 312 apartments offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include iPod docks, room service, and rainfall showerheads. Housekeeping is available on request.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$112* Per night/room May 9 - May 10

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Derek ratings based on 22 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Derek

Everyone (12) Couples (4) Family (2)
3 out of 5
The rooms were spacious.

Posted by on Jun 4, 2022

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Comment from Hotel Management

Jun 16, 2022 by Dennis

Hi Brianna , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

1 out of 5
The valet service was great. The bar was closed. The restaurant was only open for breakfast. No pens/stationary or glass glasses in the room. I was VERY DISPLEASED..!!!

Posted by on Dec 15, 2021

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Comment from Hotel Management

Dec 18, 2021 by Jovanna

Hi, thank you for your feedback. I’m sorry that your stay did not meet your expectations. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay.

5 out of 5
I love the hotel and staff. I didn’t like the parking on the 6th floor and having to walk down the stairs and along the sidewalk in order to get to the hotel because you can’t enter from the garage without a door key

Posted by on Oct 5, 2021

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Comment from Hotel Management

Oct 5, 2021 by Sean

Thank you so much for sharing your feedback. We're so happy you enjoyed your stay. Next time you visit, if you'd like to avoid that walk we do have valet available right up front. Safe travels the rest of the way!

1 out of 5
The property is a total train wreck. The mini fridge and bar had been ripped out. The sheets had mysterious reddish stains and the hallway and elevator smelled strongly like weed. I also had my account charged for incidentals that were not mine. I’ve called many times to resolve the issue but have had no luck.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 18, 2021 by Sean

Thank you for sharing your feedback with regards to your stay. We're very sorry you didn't enjoy your visit with us, and if you'd like to contact us and ask for me directly, I'll do my best to clarify the incidental issues.

2 out of 5
The worst hotel I’ve ever been to. The phone in the room didn’t work and housekeeping didn’t clean the room despite many requests.

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jun 23, 2021 by Sean

Thank you for the feedback. We're sorry your stay didn't live up to your expectations. We'll take these comments and seek to improve for next time.

1 out of 5

Posted by on Jun 18, 2021

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Comment from Hotel Management

Jun 28, 2021 by Sean

Thank you for your rating. If you'd like to discuss your stay any further, feel free to contact us directly. We'll try to improve on your next visit.

3 out of 5
NONE

Posted by on May 18, 2021

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Comment from Hotel Management

May 21, 2021 by Eric

We are thrilled that you enjoyed your stay, and can’t wait to see y’all again! Thank you for staying in the loop!

5 out of 5

Posted by on May 5, 2021

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Comment from Hotel Management

May 15, 2021 by Eric

Hotel Derek is so excited for the 5 star review! Hope to see y’all soon!!

1 out of 5
I normally don’t complain but this hotel was awful between the staff who were rude and no help at all with people smoking marajuana on pretty much every floor. My friends on the 9th floor said it was so bad that they moved over to Post Oak hotel for almost $900 a night and said it was worth the money not to stay at the Derek because management said there was nothing they could do about smoke smell. The rooms were not cleaned, there were black spots of I don’t know what on the bed and when I asked them to change my bedding they seemed put out. Personally, I will never step foot in Hotel Derek again!!

Posted by on Apr 28, 2021

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Comment from Hotel Management

Apr 29, 2021 by Eric

Hi, thank you for your feedback. I am so sorry for the level of service and cleanliness you experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay.

3 out of 5
The furnishings were outdated, it looked like an 80s explosion. The restaurant was only open for breakfast and the food was cold and was only open for dinner thurs-sun. There was a stench of gas in the lobby and elevators. I called the front desk several times with no answer. There were no towels in the bin by the pool, and I could not find anyone to ask for help. There were two people who stood out and provided excellent customer service, the young man who checked us in whose name is Sean and the young African-American woman who was manning the desk Wednesday. They were really the only saving grace for this hotel.

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 3, 2021 by Eric

Thank you for the feedback. We're sorry that your stay didn't meet your expectations, and we will use your feedback to help improve our overall guest experience. Please feel free to reach out if you would like to further discuss your stay.

About the Hotel Derek

Location 2525 West Loop S, Houston, TX 77027

Property Features

Hotel Derek offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. Event space at this aparthotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, multilingual staff, and laundry facilities are also featured at Hotel Derek. For a fee, parking is available. This Houston aparthotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • Meeting rooms
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Derek offers 312 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Houston aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary newspapers. Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free local cuisine breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to 11:00 AM.

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Host has indicated there is a carbon monoxide detector on the property

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 10
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Destination fee: USD 23.40 per accommodation, per night
  • Service fee: 1.85 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 30.00 per night (in/out privileges)
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 25 per day
  • Rollaway bed fee: USD 25 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Derek Houston Galleria
  • Hotel Derek
  • Hotel Derek Houston Galleria
  • Derek Hotel Houston
  • Hotel Derek Houston
  • Hotel Derek Aparthotel
  • Hotel Derek Aparthotel Houston

You should know

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.