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"Everything was amazing and clean. It’s was very convenient t " More

By a verified traveler on Wed 31 Jul 2019

Hotel Description

3-star hotel near Greenway Plaza

In shopping district

Your stay at this Uptown hotel places you within 3 miles (5 km) of Greenway Plaza and Lakewood Church. Westheimer Rd and Williams Tower are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the fitness center and perks like a free area shuttle.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 157 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include refrigerators, room service, and coffee/tea makers.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hyatt Place Houston/Galleria ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Houston/Galleria

Everyone (8) Family (1)
1 out of 5

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 16, 2019 by SMartinez

I apologize if your stay didn't go well as expected. We hope to welcome you back to the hotel.

5 out of 5
Everything was amazing and clean. It’s was very convenient t

Posted by on Jul 31, 2019

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5 out of 5
Every time I go to Houston I stay here. The location is great, employees are friendly and helpful. I recommend it 100%.

Posted by on Jan 29, 2019

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Comment from Hotel Management

Jan 30, 2019 by TGault

Thank you for taking the time to complete our review. We really appreciate the 5 stars and look forward to seeing you.

1 out of 5

Posted by on Jan 1, 2019

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Comment from Hotel Management

Jan 5, 2019 by TGault

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Please call the hotel if you would like to discuss in detail.

5 out of 5

Nice hotel close to mall

The staff was very attentive & friendly. The hotel was clean and the breakfast was good.

Posted by , from mcallen texas on Jul 31, 2017

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4 out of 5

Too much light

Room was nice, bed was comfortable &staff was very nice but my only complaint is the blinds over the window did not block the city lights of Houston from coming in or the sun early in the morning. Did not sleep well because of it.

Posted by on Jun 20, 2017

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Comment from Hotel Management

Jun 25, 2017 by Rosa Herrera Front Desk Supervisor

Thank you so much for your feedback! There is two blinds, the one in the back is to cover any light. I hope you comeback and see us soon again!

5 out of 5

Very friendly staff, especially the valet parking

Very friendly staff, especially the valet parking

Posted by on Jun 5, 2017

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Comment from Hotel Management

Jun 12, 2017 by Rosa Herrera

Thank you very much for staying with us and for the feedback! I do hope that you comeback and see us soon again, Rosa Herrera Front Desk Supervisor

5 out of 5

Finally, a hotel that understands their clientele

Pros: Every thing.
Cons: Nothing
Location: The location is located a short walk to the Galleria Mall, There is a steakhouse and The Burger Palace. Both were very clean and reasonable
My wife and I stayed for three nights (4-6 thru 4-9 2017). First of all, the hotel and staff were very good. The hotel room was very comfortable and very clean during our stay. Also, the staff was excellent. All were friendly and went out of their way to accomodate our needs. The continental breakfast was very good also. However, there is no free parking. Not unusual for a large city. I would say that The Hyatt Place/Houston/ Galleria has to be one of the best hotels that I have stayed at in many years.

Posted by , from North Carolina on Apr 13, 2017

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Comment from Hotel Management

Apr 16, 2017 by Rosa Herrera

Thank you for your kind words and for staying with us. We hope that you come back soon!

4 out of 5

Comfort

Bed firmness ok... Bed sheets ok.... Comforter...none Toilet...spacious Shower water strength.....ok Seating area.....excellent TV......execellent Heater.....noisy Fridge......not working n not stock up Cleaniness .....good

Posted by on Jan 30, 2017

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Comment from Hotel Management

Feb 1, 2017 by Brandon

Thank you for the review and feedback - we hope to welcome you back again soon!

About the Hyatt Place Houston/Galleria

Location 5252 W. Alabama, Houston, TX 77056

Renovations + Closures

The following facilities or services will be unavailable from June 9 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Restaurant
  • Bar/lounge

Property Features

Hyatt Place Houston/Galleria offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. The business-friendly Hyatt Place Houston/Galleria also features concierge services, complimentary newspapers in the lobby, and laundry facilities. A free area shuttle within 3 mi is available. For a fee, parking is available. This 3-star Houston hotel is smoke free.

  • 157 guestrooms or units
  • 10 levels
  • 2 conference rooms
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (43.6 km / 27.1 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Houston/Galleria offers 157 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Hyatt Place Houston/Galleria has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per week
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 110 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Destination fee: USD 0.66 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 29.00 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Houston/Galleria Hotel Houston
  • Hyatt Place Houston/Galleria Hotel
  • Hyatt Place Houston/Galleria Houston
  • Hyatt Place Houston/Galleria
  • Hyatt Houston Galleria Houston
  • Hyatt Place Houston/Galleria Hotel
  • Hyatt Place Houston/Galleria Houston
  • Hyatt Place Houston/Galleria Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.