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4.3 out of 5

"Convenient to Galleria. Good eats around. Quiet. " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

4-star hotel near Greenway Plaza

In shopping district

Your stay at this The Galleria hotel places you within 3 miles (5 km) of Greenway Plaza and Lakewood Church. Westheimer Rd and Richmond Avenue are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A free area shuttle is offered as well.

Free WiFi, MP3 docks

Offering conveniences like refrigerators and coffee/tea makers, the 325 guestrooms also have free WiFi and MP3 docks. Flat-screen TVs, free local calls, and hair dryers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$120* Per night/room Nov 26 - Nov 27

Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Regency Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Regency Executive Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Regency Houston/Galleria ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Houston/Galleria

Everyone (9) Couples (1) Family (2)
5 out of 5
Convenient to Galleria. Good eats around. Quiet.

Posted by , from Dallas on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by Hotel Management

Thank you for choosing Hyatt Regency Houston Galleria for your most recent stay. We greatly appreciate your positive feedback and glad that you had a great experience throughout your stay. We look forward to seeing you again in the future! Safe travels!

5 out of 5
Aerobic machines (treadmill, Cardio, etc) were great but Not enough nautilus or universal machines

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by Hotel Management

Thank you for choosing Hyatt Regency Houston Galleria for your most recent stay. We greatly appreciate your positive feedback and glad that you had a great experience throughout your stay. We're glad to know you enjoyed our gym, we will share your feedback to the appropriate department. We look forward to seeing you again in the future!

5 out of 5

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 22, 2019 by Hotel Management

Thank you for your review! We are glad you enjoyed your stay. We hope you visit us soon.

3 out of 5
The lobby was small, too few seats and couches to sit. Café was smallish and service could have been better .

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 3, 2019 by Joanna

Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. Your feedback is greatly appreciated, as it assists us in our endeavor to be the best in our brand. I will be certain to share your experiences with the team; particularly your observations about the lobby being as well as the market service being slow. I am sorry we missed the mark with these things. I have shared your comments with our Food and Beverage teams to look into. I hope we have the opportunity to serve you again should your travel plans bring you back to Houston. Thank you for choosing Hyatt Regency Houston Galleria!

5 out of 5

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Teisha

Thank you for choosing Hyatt Regency Houston Galleria for your most recent stay.We greatly appreciate your positive feedback about your stay and we hope that you choose to stay with us again soon. Have a wonderful day!

5 out of 5
It was everything I expected from looking at the pictures online! The room was clean, everything was laid out nicely. They even provided the HDMI cord for us because we forgot it. Services were quick and in a timely manner.

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 29, 2019 by Teisha

Thank you for choosing Hyatt Regency Houston Galleria for your most recent stay. We greatly appreciate your positive feedback and hope that you choose to stay with us again soon. Have a wonderful day!

4 out of 5

Posted by on Feb 1, 2019

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Comment from Hotel Management

Apr 2, 2019 by Teisha

Thank you for choosing Hyatt Regency Houston Galleria for your most recent stay. We greatly appreciate your positive feedback and hope that you choose to stay with us again soon. Have a wonderful day

1 out of 5
Travelocity lost our reservation! We had to scramble at the last minute to find another hotel.

Posted by on Jan 31, 2019

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Comment from Hotel Management

Feb 3, 2019 by Teisha

We do sincerely apologize for the inconvenience that you experienced. We do hope that in the future we can be of more assistance in maintaining your reservation.

5 out of 5
Wonderful hotel by the Galleria. Staff was very helpful and friendly. Room was a modern classy style. Could not have picked a better hotel for my trip.

Posted by , from Fabens on Oct 9, 2018

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Comment from Hotel Management

Oct 12, 2018 by Leonardo T. Rodrigues

Hello Lilly, Thanks for your kind review! We'd love to see you back.

4 out of 5
Went for a short trip. Hotel is cozy, everything we needed. Pleasant staff. The shower head was very powerful, and could not be adjusted. Of note, a high school prom occurred during our stay, and you would have never known. Well controlled noise. Overall, good stay.

Posted by on May 23, 2018

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Comment from Hotel Management

Jul 10, 2018 by Hotel Management

Thank you for choosing our hotel and we appreciate you for taking your time and reviewing us. We look forward in welcoming you back to our hotel.

About the Hyatt Regency Houston/Galleria

Location 2626 Sage Road, Houston, TX 77056

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center, meeting rooms, and limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 19000 square feet (1765 square meters) and includes conference space. An outdoor pool, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hyatt Regency Houston/Galleria. An area shuttle within 3.00 miles and a shopping center shuttle are free. For a fee, parking is available. This 4-star Houston hotel is smoke free.

  • 325 guestrooms or units
  • 7 conference rooms
  • 19000 sq ft of conference space
  • 1765 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: William P. Hobby Airport (HOU) (26.8 km / 16.7 mi)
  • Property shuttles: Free area shuttle within 3.00 miles and shopping center shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Regency Houston/Galleria offers 325 air-conditioned accommodations with MP3 docking stations and safes. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • MP3 dock
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Onsite venue - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Urban Star Bar - Onsite bar. Happy hour is offered. Open daily.

Urban Star Market - This café serves breakfast, lunch, dinner, and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Destination fee: USD 1.16 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22 per person (approximately)
  • Valet parking fee: USD 34.64 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Regency Houston Galleria Hotel
  • Hyatt Regency Houston Galleria

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.