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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

4-star property
5353 Westheimer Rd, Houston, TX 1-855-201-7819
2.7 out of 5
See all 15 travelocity Reviews

"Staff came twice to clean the room while we were still there. " More

By a verified traveler on Mon 06 Dec 2021

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Hotel Description

4-star hotel near Westheimer Rd

City center retreat

Within a 10-minute walk of this Greater Uptown hotel, you'll find Westheimer Rd and The Galleria. Ice at the Galleria and Richmond Avenue are also within half a mile (1 km).

Free area shuttle

This hotel features an outdoor pool and a 24-hour gym. Unwind with a drink at the bar/lounge and enjoy free perks like WiFi in public areas and an area shuttle. Valet parking, a business center, and a terrace are also offered.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$122* Per night/room Jul 3 - Jul 4

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Accessible, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel & Suites Houston by the Galleria ratings based on 15 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Everyone (5) Couples (1) Family (6)
1 out of 5
Registration staffer was rude, unhelpful and actually told me "to have a seat". I was checking in for 7 guests after hours (3am) and she was uncooperative. It took us 30 mins to check in, because she said we were late, even though we asked for late arrival. We knew we were going to be late. She said, "We should have called." Poor reflection on hotel and Travelocity.

Posted by on Dec 12, 2022

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Comment from Hotel Management

Dec 12, 2022 by DTH

Dear Kenneth,Greetings from Houston and thank you for sharing your review. We are sorry to learn of your troubles in getting settled and we regret any inconvenience caused. As your comments note, the arrival for your group was at 3:00 am and like most hotels, our system clears the books for a new day, typically between 1:00 and 2:00 am. With this clearing of the books, any rooms that were not checked in are automatically billed as a no-show and the balance of the reservation is cancelled. With multiple rooms to process, our team was working to reinstate those reservations and unfortunately, that does take a little time. We apologize once more for the delays in having you settled as our systems were running the evening audit and we hope that once settled in, the balance of your visit was well enjoyed. Until next time. Warm regards,William VenegasGeneral Manager

5 out of 5

Posted by on Sep 12, 2022

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2 out of 5
The room had no hot water . It smelled like an old ashtray . I was not satisfied.

Posted by on Mar 8, 2022

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Comment from Hotel Management

Mar 21, 2022 by DTH

Dear Juanita, It was a pleasure to welcome you to Houston though we are sorry to learn that we did not fulfill in providing an exceptional moment. We hope you can accept our sincerest of apologies and we trust you found our team happy to assist in exploring a different room. Once more, the pleasure was fully ours and we look forward to providing an outstanding experience the next time you make yourself at home. Warm regards, William Venegas General Manager

5 out of 5
Loved it

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 8, 2022 by DTH

Hi Erica! This is just what we hope to hear from every guest. We appreciate you spreading the joy and we trust you have confidence in knowing you have a home-base for any future Houston visits. Warm regards, William Venegas General Manager

5 out of 5
Staff came twice to clean the room while we were still there.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 8, 2021 by DTH

Dear Cary, Greetings from your many friends in Houston and thank you for sharing your review. Your perfect scores leave us smiling from ear to ear though we also appreciate the constructive feedback which will be reviewed with our team. On behalf of all of us, the pleasure was fully ours and we look forward to providing another treasured experience, hopefully, one day soon. Warm regards, William Venegas General Manager

2 out of 5
They didn't have the room ready at the time of the check-in, we had to wait almost two hours.The hotel was ok, there was a red stain on the carpet that make it look dirty. There were a lot of people smoking pot outside of the hotel. The hispanic lady on the counter at the time of the checkout was very nice.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 2, 2021 by DTH

Dear Guest, We apologize again for the delays in having your room prepared and we thank you for your understanding. As you can likely appreciate, our housekeeping team takes great pride in ensuring that each room is appropriately cleaned and sanitized and once checked-in, we trust you found your accommodations felt like home. We appreciate your added feedback and while our hotel is a non-smoking hotel, we trust you found our team quick to respond if others were smoking outside of our designated smoking areas. Welcoming you again would be a great joy and we look forward to providing a more cherished experience the next time we see you. All the best, William Venegas General Manager

1 out of 5
I didnt stay tbere because travelocity didn't give doubletree my info, they didnt have my reservation of my name on file, so i stayed at the embassy suite. So can i pleaseget a refund on my room that i didn't get for the holidays weekend

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 2, 2021 by DTH

Dear Guest, We are sorry to learn of your troubles and while your review was posted anonymously, we wish we had more detail so that we could further investigate your feedback. We would encourage you to present your confirmed reservation details to the online agency used, as any refunds must be made through that channel. We are sorry you did not have the chance to join us and we hope that you might do so the next time your travels bring you to Houston. All the best, William Venegas General Manager

1 out of 5

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 11, 2021 by DTH

Dear Guest, We are sorry to learn that your visit fell short of expectation, and we regret any inconsistencies you may have experienced. We hope you can accept our apologies and we look forward to earning your accolades the next time we see you. Warm regards, William Venegas General Manager

3 out of 5
Overall we enjoyed our stay here. We came in town to celebrate our anniversary. The hotel itself is an amazing hotel located in a great spot. The hotel is literally walking diatance from Restaurants of all kinds, the galleria and also massage spas Etc. Even though i have great things to say i also have unpleasant things as well. Upon arrival we were excited to get off the road relax and maybe get in the pool. That was not the case because the POOL WAS DISGUSTING. IT WAS FILTHY. There were leaves, branches, trash everywhere. There was even a cigar pack floating. We took pictures because we couldn't believe it. Also, when checking in the receptionist askes if we wanted house keeping during our stay, we said YES, HOWEVER...they only brought in new towels, DID NOT change the sheets. For this to be such a big name SUPPOSED TO BE NICE FANCY HOTEL, they reeked with cleanliness. Disappointed in that.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 24, 2021 by DTH

Dear Guest, A warm hello to you and yours and Happy Anniversary again. We were pleased to serve as the host for your romantic retreat and we are happy to hear that our central address served you well for exploring our neighboring Galleria restaurants and shops. Guest reviews provide us endless value as we also like to know where opportunity may exist for further impressing. We wish to extend our apologies for the condition of the pool, and we regret if our explanation on the adaptions to housekeeping service were not fully detailed. Given the pandemic, like many hotels, we have paused daily housekeeping service for our stayover guests, though we are pleased to drop fresh linens or other necessities upon request. Our colleagues were trying to determine your desires for this service, and we fear we fell short in properly detailing this for you. On behalf of all of us, we thank you again and we wish you both endless years of health, happiness, and love. Warm regards, William Venegas General Manager

1 out of 5
DO NOT STAY HERE. THIS WAS RIDICULIOUS. THEY ALLOW PARTIES ON FRIDAY AND SATURDAY AND THEY WILL TAKE ALL THE PARKING SPOTS. I PAID $87.00 TO PARK FOR 3 DAYS, AND STILL COULDNT GET IN. THE LOBBY WAS FULL OF PEOLE WHO WERE NOT EVEN STAYING THERE. SECURITY GUARDS HAD TO MAN THE ELEVATOR. WORST EXPEIRIENCE EVER AT A HILTON HOTEL. DO NOT DO IT!!!

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 24, 2021 by DTH

Dear Guest, We thank you for sharing your review though the details do leave us concerned. Our security and leadership teams take great steps to ensure that only registered guests occupy a room and gatherings in rooms are prohibited at the hotel. We apologize if you noted something different and we hope you found our team quick to respond to any concerns. We thank you again for letting us know and we look forward to providing a more cherished experience should you choose to join us again. Kind regards, William Venegas General Manager

About the DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Location 5353 Westheimer Rd, Houston, TX 77056

Property Features

DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 9202 square feet (855 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at DoubleTree by Hilton Hotel & Suites Houston by the Galleria. A free area shuttle within 3 miles is available. Parking is available for a fee.

  • 1 building
  • 476 guestrooms or units
  • 26 levels
  • 9202 sq ft of conference space
  • 855 sq m of conference space
  • Built in 1980
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 3 miles
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers 476 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 60-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Oven
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Bathtub or shower
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to noon.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 75 per pet, per day
  • Weight limit: 50 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Events/parties not allowed
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 4
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 19.95 for adults and USD 12.95 for children
  • Self parking fee: USD 30.00 per night (in/out privileges)
  • Covered valet parking fee: USD 38 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Suites Hilton Aparthotel
  • DoubleTree Suites Hilton Aparthotel Houston Galleria
  • DoubleTree Suites Hilton Houston Galleria
  • DoubleTree Suites Houston Galleria
  • DoubleTree Suites Hilton Houston Galleria Hotel
  • Doubletree Hotel Houston
  • Doubletree Houston
  • DoubleTree Hilton Hotel Houston Galleria
  • DoubleTree Hilton Houston Galleria
  • DoubleTree by Hilton Hotel Suites Houston by the Galleria

You should know

  • Up to 4 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.