Skip to main content
Beginning of main content

"Quiet and clean food in restaurant very good " More

By a verified traveler on Mon 11 Mar 2024

Enter dates to see availability

Hotel Description

Houston hotel in US 290 area

US 290 stay

Your stay at this US 290 hotel places you within 9 miles (15 km) of Sam Houston Race Park and CityCentre. Downtown Aquarium and Bayou Music Center are within 12 miles (20 km).

Renovated in 2019

2 outdoor pools, a lazy river, and a gym are all featured at this smoke-free hotel. A restaurant and a bar/lounge offer onsite options for dining and drinks, and free newspapers are provided.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$110* Per night/room Mar 25 - Mar 26

Room, 2 Queen Beds (Oasis)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Houston Brookhollow ratings based on 17 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Houston Brookhollow

Everyone (9) Couples (3) Family (3)
5 out of 5

Posted by on Mar 16, 2024

Was this review helpful to you?
Comment from Hotel Management

Mar 18, 2024 by Hotel Management

Thanks Meyette Jo for the wonderful review.

5 out of 5
Quiet and clean food in restaurant very good

Posted by on Mar 11, 2024

Was this review helpful to you?
Comment from Hotel Management

Mar 12, 2024 by Ms. Payne

Thank you, Christine! Please come back and visit us again soon!

3 out of 5
I stayed in the annexe building on thee west side of the property, none of the Ice machines worked. No refrigerator in the room. No microwave in tbe room. The Aircondicioner in the hallway of the building was not working. The Staff was very apologetic. I must return to the Houston area for Cancer treatment at MD Anderson, and debating if I should even give this place another shot.

Posted by on Mar 1, 2024

Was this review helpful to you?
Comment from Hotel Management

Mar 1, 2024 by Ms. Payne

We deeply apologize for the inconvenience caused to you. Yes, ma'am there are some rooms that doesn't come with refrigerators. Guest is welcome to request one if there is not one available in the rooms upon check-in. Unfortunately, microwaves are not in any of the guest rooms due to there is a lounge located in the lobby area. But there is a microwave located in the lobby for guest use.

5 out of 5
I was very comfortable.

Posted by on Dec 9, 2023

Was this review helpful to you?
Comment from Hotel Management

Feb 14, 2024 by Hotel Management

Thank you Tiara for the awesome review!! We are pleased you enjoyed your say with us. We hope to welcome you back the near future.

5 out of 5

Posted by on Oct 29, 2023

Was this review helpful to you?
Comment from Hotel Management

Nov 19, 2023 by DoubleTree by Hilton Houston Brookhollow

Thank you for choosing the DoubleTree by Hilton Houston Brookhollow for your hospitality needs! We look forward to your return in the future.

5 out of 5

Posted by on Sep 24, 2023

Was this review helpful to you?
Comment from Hotel Management

Oct 14, 2023 by DoubleTree by Hilton Houston Brookhollow

Thank you for your review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

5 out of 5

Posted by on Sep 17, 2023

Was this review helpful to you?
Comment from Hotel Management

Oct 8, 2023 by DoubleTree by Hilton Houston Brookhollow

We very much appreciate your rating regarding your stay at the DoubleTree by Hilton Houston Brookhollow. I will be sure to share your feedback with our team who always enjoys hearing from our guests.

3 out of 5

Posted by on Jul 5, 2023

Was this review helpful to you?
Comment from Hotel Management

Jul 25, 2023 by Ms. Payne

Thank you!

3 out of 5

Posted by on Jun 30, 2023

Was this review helpful to you?
Comment from Hotel Management

Jul 21, 2023 by Ms. Payne

Thank you Tiffany!

2 out of 5
The staff was friendly but everything else was disappointing. I made the mistake of not looking at the reviews since it was a double tree and a trusted brand. I looked at the reviews and tried to cancel but we were about 6 hours past our cancellation period and the hotel would not allow us to cancel without penalty. I hoped the reviews might be skewed but sadly they were accurate. There were holes in various places throughout the hotel, roof access was not secure, out of 6 ice machines we tried- 5 were broken (including at least one in pieces), the pool had a green tint, we killed roaches in our room, no mini fridge, the hotel itself was dated and in need of repairs, breakfast was $20 per person, patrons were smoking pot and cigarettes out at the pool and drinking from bottles of liquor - this appeared as a party hotel and not family friendly and I would not recommend anyone to stay again.

Posted by , from OCALA on Jun 19, 2023

Was this review helpful to you?
Comment from Hotel Management

Jun 20, 2023 by DoubleTree by Hilton Houston Brookhollow

We apologize for your frustration with not being able to cancel your reservation, but that is no reason to leave a fake review. We wish you safe and pleasant travels in the future. If you have further questions or concerns and you would like to discuss them with us don't hesitate to reach out. Thank you and have a super day ahead.

About the The Grand Tuscany Hotel

Location 12801 Northwest Fwy, Houston, TX 77040

Property Features

As a guest of DoubleTree by Hilton Houston Brookhollow, you'll find 2 outdoor swimming pools, a lazy river, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include 8 meeting rooms and coworking spaces. Event space at this hotel measures 25000 square feet (2323 square meters) and includes a conference center. A terrace, multilingual staff, and a garden are also featured at DoubleTree by Hilton Houston Brookhollow. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of DoubleTree by Hilton Houston Brookhollow was completed in October 2019. This Houston hotel is smoke free.

  • 280 guestrooms or units
  • 10 levels
  • 2 buildings
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1983
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Lazy river
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

DoubleTree by Hilton Houston Brookhollow offers 280 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 36-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 8:00 AM and 11:00 AM.

Brasserie - This restaurant serves breakfast only.

Venetian Bar - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Audry Wine Room - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.

Nearby Activities

2 outdoor swimming pools are on site along with a lazy river and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.Β This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Grey water recycling system
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Sustainability/community reinvestment (10% revenue or more)
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60Β°C/140Β°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10–25 for adults, and USD 10–25 for children
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 25.00 per day (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Northwest-Brookhollow
  • Crowne Plaza Northwest-Brookhollow Hotel
  • Crowne Plaza Northwest-Brookhollow Hotel Houston
  • Crowne Plaza Northwest-Brookhollow Houston
  • Crowne Plaza Northwest Brookhollow
  • Crowne Plaza Northwest-Brookhollow Hotel Houston
  • Crowne Plaza Northwest-Brookhollow Hotel
  • Crowne Plaza Northwest-Brookhollow Houston
  • Houston Crowne Plaza Northwest-Brookhollow Hotel
  • Hotel Crowne Plaza Northwest-Brookhollow
  • Crowne Plaza Northwest Brookhollow
  • Crowne Plaza Northwest-Brookhollow Hotel Houston
  • Crowne Plaza Northwest-Brookhollow Hotel
  • Crowne Plaza Northwest-Brookhollow Houston
  • Hotel Crowne Plaza Northwest-Brookhollow Houston
  • Houston Crowne Plaza Northwest-Brookhollow Hotel
  • Hotel Crowne Plaza Northwest-Brookhollow

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://travel.travelocity.com/Houston-Hotels-DoubleTree-by-Hilton-Houston-Brookhollow.h2266-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Houston-Hotels-DoubleTree-by-Hilton-Houston-Brookhollow.h2266-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Houston-Hotels-DoubleTree-by-Hilton-Houston-Brookhollow.h2266-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.