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"The staff was super friendly and helpful. Hotel is located in a great spot. Easy to access food and entertainment from it. " More

By a verified traveler on Thu 14 Feb 2019

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Hotel Description

3-star hotel near Discovery Green

Downtown Houston stay

Within a 10-minute walk of this Downtown Houston hotel, you'll find Discovery Green and Minute Maid Park. George R. Brown Convention Center and House of Blues Houston are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and valet parking. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Free WiFi, comfy beds

In addition to LED TVs with satellite channels, the 168 guestrooms offer free WiFi and pillowtop beds. Other amenities include coffee/tea makers, free local calls, and free bottled water.

aloft, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room Dec 23 - Dec 24

aloft, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Aloft Houston Downtown ratings based on 11 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aloft Houston Downtown

Everyone (7) Couples (3) Family (1)
4 out of 5

Posted by on Jul 20, 2021

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1 out of 5

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 25, 2021 by Regional Manager

Dear Guest, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Jennifer Neal, Regional Manager

1 out of 5
I prepaid for my room on Travelocity and the hotel charged me a gain once I arrived. I was charged for a smoking fee but should have not paid for the room cost when I arrived

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jun 23, 2021 by Regional Manager

Dear Guest, thank you for being a guest at our hotel. We were sorry to read you felt you were overcharged for your stay. We also apologize our team did not provide you with a clear explanation of the charges during the check-in process. Thank you once again for your feedback, and we hope to see you again soon. Jennifer Neal, Regional Manager

1 out of 5
Front desk staff needs training. Multiple errors were made on my card.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 26, 2021 by Regional Manager

Dear Guest, we appreciate you choosing us and leaving your comments. Please accept our apologies for the service issues you encountered at our front desk. We have spoken with the appropriate individuals and taken steps to keep this from being repeated. Thank you for your honest feedback, and we hope that you will give us another opportunity in the future. Jennifer Neal, Regional Manager

1 out of 5

Posted by on Jan 3, 2021

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Comment from Hotel Management

Jan 4, 2021 by Regional Manager

Dear Wade, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Jennifer Gibson Regional Manager

1 out of 5
I was very displeased with my stay. I had to pay $30 to valet my vehicle because the hotel does have a parking area for guest. My truck then got broken into while in there secured garage. The hotel didnt have room service or breakfast like advertised on Travelocity website. The room had poor A/C and it took forever to cool the room off. I would have been better off at a Best western. I will never use this hotel again wouldn't recommend it for anyone.

Posted by , from Houston, Texas on Nov 8, 2020

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Comment from Hotel Management

Nov 10, 2020 by Regional Manager

Dear Derek, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Jennifer Gibson Regional Manager

5 out of 5

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 13, 2019 by General Manager

Dear Guest, thank you so much for the terrific rating regarding your stay at Aloft Houston Downtown. We hope you are already planning another trip our way. Marcus Ramirez, General Manager

5 out of 5
The staff was super friendly and helpful. Hotel is located in a great spot. Easy to access food and entertainment from it.

Posted by on Feb 14, 2019

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Comment from Hotel Management

Feb 15, 2019 by Operations Manager

Dear Guest, thank you for choosing the Aloft Houston Downtown. We are glad you liked the great service provided by our associates and were also pleased with our ideal location. We look forward to your next stay. Marcus Ramirez, Operations Manager

4 out of 5
The hotel was modern and very hip. The Staff were warm and very attentive. Our room accommodations exceeded or expectations. We loved the little snack bar in the lobby. We will definitely consider staying at another A Loft hotel in the future.

Posted by , from New York, NY on Sep 17, 2018

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Comment from Hotel Management

Sep 18, 2018 by Operations Manager

Dear Guest, on behalf of all of our staff here at Aloft Houston Downtown, thank you for the wonderful review! We are glad our modern décor added to the enjoyment of your visit. Great service combined with appealing accommodations is what we want to be known for. We look forward to seeing you again soon! Marcus Ramirez, Operations Manager

4 out of 5

Centrally located, well appointed

I stayed at the Aloft for business. The hotel is in a converted historic building in downtown Houston, centrally located to the main business district, government offices, and many of the vacation destinations. In keeping with the Aloft style, the interior is decorated with vibrant colors and energetic music plays in the lobby area and elevators. The hotel caters to "hip" traveler apparently, but the guests that I saw spanned the spectrum of typical travelers, so everyone must feel welcome. The room was comfortable and clean. Wifi (included) signal was strong throughout the hotel, which made it easy to work in the room or on the roof deck. Staff were very friendly and helpful. I enjoyed the rooftop deck and pool (11th floor) and breakfast (extra charge). My meals included continental breakfast offerings and a fresh-made breakfast scramble that was tasty. I did not try the bar, but there was one off the lobby that seemed nice. The lobby also had a games area with a pool table and various board games. If I had my kids with me, that would have been a nice option. Overall, for the price, location, and comfort, I would consider staying again and would recommend it.

Posted by on Aug 29, 2018

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Comment from Hotel Management

Aug 30, 2018 by Operations Manager

Dear Guest, thank you for choosing Aloft Houston Downtown and for your fantastic review. We are glad our modern décor added to the enjoyment of your visit. Great service combined with appealing accommodations and location is what we want to be known for. Thanks for the recommendation, and we look forward to seeing you again soon! Marcus Ramirez, Operations Manager

About the Aloft Houston Downtown

Location 820 Fannin Street, Houston, TX 77002

Property Features

Aloft Houston Downtown offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 5 meeting rooms available. The business-friendly Aloft Houston Downtown also features a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available. This 3-star Houston hotel is smoke free.

  • 168 guestrooms or units
  • 10 levels
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Houston Station (1.7 km / 1.1 mi)
  • Metro station: Central Station Rusk (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Aloft Houston Downtown offers 168 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 43-inch LED televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • LED television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

W XYZ bar - This bar serves dinner and light fare.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 40 lbs
  • Food and water bowls are available

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 10 for adults and USD 10 for children (approximately)
  • Valet parking fee: USD 34.64 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Houston Downtown Hotel
  • Aloft Houston By The Galleria Hotel
  • Aloft Houston Downtown Hotel
  • Aloft Houston Downtown Houston
  • Aloft Houston Downtown Hotel Houston

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.