"No toilet paper in the room. Very filthy, fridge sticky, TV did not work. Window was able to open and no screen. Exposed wiring in the room. Rude rece ... " More
City center stay
With a stay at this well-placed hotel, you'll be half a mile (1 km) from Brooke Army Medical Center and within 2 miles (3 km) of Splashtown. Also, Joint Base San Antonio is within half a mile (1 km) and AT&T Center is within 3 miles (5 km).
Business services
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's an outdoor pool on site, and laundry facilities and concierge services are also offered.
Mar 20, 2022 by Manager
Hello Sanjuanita, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Jan 21, 2022 by Manager
We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Jan 18, 2022 by Manager
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
Jun 28, 2021 by Manager
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,
Sep 3, 2020 by Manager
We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Jun 3, 2020 by Manager
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
Jan 25, 2020 by Manager
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Dec 31, 2019 by Manager
Thank you for sharing your experience. We truly appreciate the insight regarding our area and your comments about our access. We hope you'll return to see how we continue to improve our service and hospitality.
Sep 5, 2019 by Manager
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
The following facilities or services will be unavailable from July 1 2021 to January 31 2023 (dates subject to change):
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Super 8 by Wyndham San Antonio Downtown NE. Free self parking is available. This San Antonio hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Internet access - wireless
Free self parking
Super 8 by Wyndham San Antonio Downtown NE offers 50 air-conditioned accommodations with coffee/tea makers and hair dryers. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas for unvaccinated guests. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.