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4.3 out of 5

"Roof top restaurant. " More

By a verified traveler on Mon 22 Aug 2022

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Hotel Description

4-star hotel near Balboa Park

Downtown San Diego stay

Your stay at this Downtown San Diego hotel places you within 2 miles (3 km) of Balboa Park and Seaport Village. San Diego Convention Center and San Diego Zoo are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, free WiFi in public areas, and valet parking. You'll appreciate the a rooftop terrace, bar/lounge, and concierge services.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$248* Per night/room Feb 26 - Feb 27

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Bay View (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Carte Hotel San Diego Downtown, Curio Collection by Hilton ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Carte Hotel San Diego Downtown, Curio Collection by Hilton

Everyone (8) Couples (9) Family (7)
2 out of 5
The hotel itself is nice. The hidden fees were excessive. The rooms are not cleaned daily. The customer service is snarky and unhelpful.

Posted by on Nov 14, 2022

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Comment from Hotel Management

Nov 25, 2022 by Jordan, Director of Front Office

We apologize for the challenges you encountered while visiting our hotel. We do our best to communicate all fees through the booking process and will follow up with our partners at Expedia to ensure this is properly advertised. We do not gain any benefit from surprising our guests. Our Guest Services team normally receive high marks for their service, so we will review together the impact they can have - for better or for worse - on the quality of our guest experience.

4 out of 5
Roof top restaurant.

Posted by , from METHUEN on Aug 22, 2022

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Comment from Hotel Management

Aug 22, 2022 by Jordan, Director of Front Office

Thanks for joining us here at the Carté and in Above Ash Social, our rooftop lounge. We hope you will join us again soon so we can craft another great stay together. Safe travels!

3 out of 5
The building itself is beautiful and clean. The bars are both very nice with good selections. The staff overall are extremely nice and courteous. The room was a bit disappointing for the price, because we booked a junior suite and seemed to only get an extra sink (without any additional amenities in an empty kitchenette) and a seating area. The mini fridge was a minimally functional cooler that we had to unplug and defrost because it wasn’t working when we arrived due to the back being coated in ice. There was a one cup keurig machine that I imagine is in every room. The power outlets on one side of the bed didn’t work. The light up makeup mirror provided in bathroom also didn’t work. It seems odd when the building is so new. It took almost 2 days to receive new towels when we asked for them. We asked to come down to pick them up ourselves, but the front desk said we couldn’t because they didn’t have them there. Then it was multiple misunderstandings with housekeeping until we were able to get a complete set of new linens. When we needed to extend our stay an extra day due to my husband having food poisoning, we called well before check out to ask for an extra night. The man on the phone agreed and our keycards were renewed. A few hours later a lead housekeeper was very gruff saying we needed to leave because our room was on the list to be cleaned. We called the desk again & they hadn’t extended the stay in the computer. Poor communication among the staff.

Posted by on Apr 1, 2022

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Comment from Hotel Management

Apr 2, 2022 by Jordan, Director of Front Office

We appreciate that you brought these challenges to our attention. I hope our conversation earlier today made you feel more whole and heard, and that the actions we took to Make It Right with you had the intended effect. Please do not hesitate to reach out should you have any further concerns or if you plan to return to us, so we can craft a more rewarding experience together.

4 out of 5
construction site beside the hotel early morning noise and throughout the whole day. very dissappoinitn.

Posted by on Mar 10, 2022

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Comment from Hotel Management

Mar 10, 2022 by Jordan, Director of Front Office

We're sorry for the disturbance caused by events beyond our walls. We will monitor this situation and ensure that we insulate our guests from this concern, so that they can continue to enjoy their time with us.

5 out of 5
Excellent Customer. Friendly Staff. Clean room.

Posted by on Nov 9, 2021

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Comment from Hotel Management

Nov 10, 2021 by Carte Hotel Team

Glad you had an excellent stay with us. Can't wait to have you back again soon.

5 out of 5
Easy to/from Trolley transit (Little Italy and Santa Fe stops are both close) and San Diego Bay boardwalk. Near Little Italy (walkable), which is a gem of San Diego - amazing dining and vibe! There are homeless people in the area, which, is any city anymore; they were not bothersome, but are visible. Nice hotel in the Columbia District.

Posted by , from Bozeman on Sep 3, 2021

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Comment from Hotel Management

Oct 31, 2021 by Jordan, Director of Front Office

Thank you for the high marks and your insights regarding your recent stay with us. Our prime location affords our guests quick access to Little Italy, one of San Diego's historic neighborhoods with a great nightlife and aesthetic, as well as transportation options to the Greater San Diego Area. We hope to welcome you back soon.

1 out of 5
Great property. Poor staff service.

Posted by on Aug 2, 2021

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2 out of 5
The walking distance to the waterfront is short.

Posted by on Jul 5, 2021

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4 out of 5
I liked how the elevators were programmed, the large tv, the awesome shower, and the rooftop bar!

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 24, 2021 by Carte Hotel General Manager

Dear Anonymous, Thank you for taking the time to share your experience and I'm happy to share with the team. Glad to hear you enjoyed your amenities including Above Ash. We all look forward to welcome you back soon.

5 out of 5
The room was great, the staff was fantastic. Had some minor issues that I will not even mention because the staff resolved them very quickly while being extremely friendly and understanding. I would definitely go back for another stay.

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 14, 2021 by Carte Hotel General Manager

Dear Anonymous, Thank you very much for being our Guest and share your experience with us. I'm happy to hear that our team was there to assist you with any needs you have. We all look forward to welcome you back.

About the Carte Hotel San Diego Downtown, Curio Collection by Hilton

Location 401 W Ash Street, San Diego, CA 92101

Property Features

Carte Hotel San Diego Downtown, Curio Collection by Hilton offers its guests an outdoor pool, a health club, and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. A rooftop terrace, multilingual staff, and concierge services are also featured at the business-friendly Carte Hotel San Diego Downtown, Curio Collection by Hilton. For a fee, parking is available. This 4-star San Diego hotel is smoke free.

  • 246 guestrooms or units
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: San Diego Santa Fe Depot (0.7 km / 0.5 mi)
  • Metro station: County Center - Little Italy Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Carte Hotel San Diego Downtown, Curio Collection by Hilton offers 246 accommodations with safes and coffee/tea makers. 55-inch LCD televisions come with pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided on request.

  • LCD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Watercolors - This seafood restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Above Ash - Onsite rooftop bar. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 33.81 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 for adults, USD 0 and USD 10 for children (approximately)
  • Covered valet parking fee: USD 56 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carte Hotel San Diego Downtown Curio Collection Hilton Winona
  • Carte Hotel San Diego Downtown Curio Collection Hilton
  • Carte San Diego Downtown Curio Collection Hilton Winona
  • Carte San Diego Downtown Curio Collection Hilton
  • Carte Hotel San Diego Downtown Curio Collection Hilton Winona
  • Carte Hotel San Diego Downtown Curio Collection Hilton
  • Carte San Diego Downtown Curio Collection Hilton Winona
  • Carte Hotel San Diego Downtown Curio Collection by Hilton
  • Carte Hotel San Diego Downtown, Curio Collection by Hilton Hotel
  • Hotel Carte Hotel San Diego Downtown, Curio Collection by Hilton
  • Carte Hotel San Diego Downtown, Curio Collection by Hilton Hotel
  • Carte Hotel San Diego Downtown Curio Collection by Hilton

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.