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 San Jose •1 Room
 San Jose • 1 Room
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Kasa The Row San Jose

0-star property
2404 Stevens Creek Blvd, San Jose, CA 1-855-201-7819
2.5 out of 5
See all 11 travelocity Reviews

"Water pressure was minimal. Room was clean. Limited towels. Lighting inside the room is not good- difficult to do my makeup because of it " More

By a verified traveler on Sun 26 Mar 2023

Points Of Interest

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Hotel Description

Hotel near Santana Row Shopping Center in San Jose

In shopping district

Within 2 miles (3 km) of this well-placed hotel, you'll find Santana Row Shopping Center and Winchester Mystery House. Santa Clara University and SAP Center at San Jose are also within 3 miles (5 km).

24-hour fitness

A 24-hour gym is featured at this hotel, along with a virtual front desk. Take advantage of the self parking.

Classic Room, 1 Double Bed, Accessible (Self Check-in with Virtual Front Desk)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$103* Per night/room Jun 25 - Jun 26

Grand Room, 2 Queen Beds (Self Check-in with Virtual Front Desk)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Signature Suite, 1 King Bed (Self Check-in with Virtual Front Desk)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Self Check-in with Virtual Front Desk)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed with Sofa bed (Self Check-in with Virtual Front Desk)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Kasa The Row San Jose ratings based on 11 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kasa The Row San Jose

Everyone (7) Family (1)
1 out of 5
The worst check in process, code takes so long to get in, we got a room after 45 mins of waiting, we got a room, that was used, and had to wait additional 15 minutes to get another room.

Posted by on Apr 20, 2023

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Comment from Hotel Management

Jun 2, 2023 by Team Kasa

Dear Kuwarbir, We apologize for the inconvenience you experienced due to the delayed check-in process at our property, only to be further aggravated by the unprepared room you received initially. We acknowledge how disappointing this must have been for you, and we are genuinely sorry. Thank you for allowing our Guest Experience Team to handle the situation and make things right. We hope this incident will not prevent you from staying with us again. We would be grateful if you could give us another opportunity to provide you with an elevated experience. Thank you for sharing your feedback.

1 out of 5

Posted by on Apr 13, 2023

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Comment from Hotel Management

Jun 2, 2023 by Team Kasa

Dear Phil, Based on your rating, we realize we have failed to meet your expectations. We sincerely apologize if you had an unpleasant experience at our property, and we hope you can allow us to assist you with your concerns. You can share your feedback by contacting our Guest Experience Team at your convenience.

5 out of 5

Posted by on Apr 8, 2023

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3 out of 5
Water pressure was minimal. Room was clean. Limited towels. Lighting inside the room is not good- difficult to do my makeup because of it

Posted by on Mar 26, 2023

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Comment from Hotel Management

Mar 28, 2023 by Team Kasa

Hi Rebekah, we're sorry our property failed to meet your expectations. Thank you for your honest feedback. Your comments shall serve as a source of learning for our team as we continue to improve our products and services. Hopefully, we can entice you to come back and visit us again so we can regain your trust and redeem ourselves.

2 out of 5
Not the location I reserved

Posted by , from Irvine on Mar 12, 2023

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Comment from Hotel Management

Mar 16, 2023 by Team Kasa

Dear Naomi,We are sorry that our location was not where you intended to reserve. Thank you for giving our tech-enabled hospitality a chance during your visit to San Jose.

5 out of 5
Loved the virtual front desk concept

Posted by , from Las Vegas on Sep 24, 2022

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Comment from Hotel Management

Nov 4, 2022 by Team Kasa

We're glad you do! We look forward to welcoming you to our other Kasa properties so you can experience other virtual front desks in our collection. Thank you for sharing your experience! See you soon, Scott!

1 out of 5

Posted by on Sep 12, 2022

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1 out of 5
the facility itself is nice but the checkin and complete online NO SERVICE format sucked.

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 12, 2022 by Team Kasa

Dear Vernon,We are sorry if our tech-enabled hospitality was not what you expected for your visit. We promote our virtual front desk and self-check-in services for our guests to anticipate the unique experience that we provide. Despite not having a traditional front desk, we offer the services of our Guest Experience Team, who are available to assist 24/7 through call, text, or chat. We appreciate you for staying with us at The Row and we wish you the best in your future travels.

1 out of 5
Clean and modern.

Posted by , from LOS ANGELES on Apr 20, 2022

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3 out of 5
We didn’t like the uneven floor, bathroom shower faucet fell off, nothing too hold on inside the shower, no trash can in the bathroom…

Posted by on Apr 10, 2022

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Comment from Hotel Management

Apr 11, 2022 by Team Kasa

Dear Helen, thank you for sharing your experience. We apologize if there were minor inconveniences that prevented you from having a flawless stay. We have shared your comments with our team members to ensure improvements can be made on our property and in your particular unit. We thank you for bringing this matter to our attention and we hope you can give us another chance to regain your trust in your future travels to San Jose.

About the Kasa The Row San Jose

Location 2404 Stevens Creek Blvd, San Jose, CA 95128

Property Features

Kasa The Row San Jose offers its guests a 24-hour fitness center. The front desk is open around the clock. For a fee, parking is available.

  • 55 guestrooms or units

Internet

Available in all rooms: Free WiFi , Wireless internet access

Parking

Free self parking

Transport

  • Train station: San Jose College Park Station (3.4 km / 2.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Kasa The Row San Jose offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Memory foam beds
  • Smart television
  • Coffee maker
  • Bathtub or shower
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 48 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

This virtual service hotel offers 24-hour guest support by text or phone.

This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 48 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

Check-out

  • Check-out by 11:00 AM

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests must register online prior to arrival
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Virtual front desk
  • Private entrance
  • Guests will receive an email with special check-in instructions
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 13 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Row by Kasa
  • Kasa The Row San Jose Hotel
  • Kasa The Row San Jose San Jose
  • Kasa The Row San Jose Hotel San Jose

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.