"Water pressure was minimal. Room was clean. Limited towels. Lighting inside the room is not good- difficult to do my makeup because of it " More
In shopping district
Within 2 miles (3 km) of this well-placed hotel, you'll find Santana Row Shopping Center and Winchester Mystery House. Santa Clara University and SAP Center at San Jose are also within 3 miles (5 km).
A 24-hour gym is featured at this hotel, along with a virtual front desk. Take advantage of the self parking.
Jun 2, 2023 by Team Kasa
Dear Kuwarbir, We apologize for the inconvenience you experienced due to the delayed check-in process at our property, only to be further aggravated by the unprepared room you received initially. We acknowledge how disappointing this must have been for you, and we are genuinely sorry. Thank you for allowing our Guest Experience Team to handle the situation and make things right. We hope this incident will not prevent you from staying with us again. We would be grateful if you could give us another opportunity to provide you with an elevated experience. Thank you for sharing your feedback.
Jun 2, 2023 by Team Kasa
Dear Phil, Based on your rating, we realize we have failed to meet your expectations. We sincerely apologize if you had an unpleasant experience at our property, and we hope you can allow us to assist you with your concerns. You can share your feedback by contacting our Guest Experience Team at your convenience.
Mar 28, 2023 by Team Kasa
Hi Rebekah, we're sorry our property failed to meet your expectations. Thank you for your honest feedback. Your comments shall serve as a source of learning for our team as we continue to improve our products and services. Hopefully, we can entice you to come back and visit us again so we can regain your trust and redeem ourselves.
Mar 16, 2023 by Team Kasa
Dear Naomi,We are sorry that our location was not where you intended to reserve. Thank you for giving our tech-enabled hospitality a chance during your visit to San Jose.
Nov 4, 2022 by Team Kasa
We're glad you do! We look forward to welcoming you to our other Kasa properties so you can experience other virtual front desks in our collection. Thank you for sharing your experience! See you soon, Scott!
Sep 12, 2022 by Team Kasa
Dear Vernon,We are sorry if our tech-enabled hospitality was not what you expected for your visit. We promote our virtual front desk and self-check-in services for our guests to anticipate the unique experience that we provide. Despite not having a traditional front desk, we offer the services of our Guest Experience Team, who are available to assist 24/7 through call, text, or chat. We appreciate you for staying with us at The Row and we wish you the best in your future travels.
Apr 11, 2022 by Team Kasa
Dear Helen, thank you for sharing your experience. We apologize if there were minor inconveniences that prevented you from having a flawless stay. We have shared your comments with our team members to ensure improvements can be made on our property and in your particular unit. We thank you for bringing this matter to our attention and we hope you can give us another chance to regain your trust in your future travels to San Jose.
Kasa The Row San Jose offers its guests a 24-hour fitness center. The front desk is open around the clock. For a fee, parking is available.
Available in all rooms: Free WiFi , Wireless internet access
Free self parking
Kasa The Row San Jose offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.
Recreational amenities at the hotel include a 24-hour fitness center.
Special check-in instructions:
There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests will receive an email 48 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
This virtual service hotel offers 24-hour guest support by text or phone.
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests will receive an email 48 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.