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5.0 out of 5

"A nice quiet place to stay within walking distance of Santana Row. " More

By a verified traveler on Sun 31 Mar 2024

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Hotel Description

3-star hotel near Santana Row Shopping Center

In shopping district

You'll find Santana Row Shopping Center and San Jose Convention Center within 3 miles (5 km) of this San Jose hotel. Also, Westfield Valley Fair Shopping Mall is within half a mile (1 km) and San Jose Municipal Rose Garden is within 2 miles (3 km).

24-hour fitness

A 24-hour gym is featured at this hotel, along with a virtual front desk. Take advantage of the self parking.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$128* Per night/room Apr 28 - Apr 29

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Row Hotel, BW Signature Collection ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Row Hotel, BW Signature Collection

Everyone (1)
5 out of 5
A nice quiet place to stay within walking distance of Santana Row.

Posted by on Mar 31, 2024

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Comment from Hotel Management

Apr 13, 2024 by Guest Services

Dear Daphanne;Thank you for your feedback regarding your recent stay at The Row Hotel San Jose.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

Property Features

As a guest of The Row Hotel, BW Signature Collection, you'll find a 24-hour fitness center and a vending machine. The front desk is open around the clock. For a fee, parking is available.

  • 55 guestrooms or units

Internet

Available in all rooms: Free WiFi , Wireless internet access

Parking

Free self parking

Transport

  • Train station: San Jose College Park Station (3.3 km / 2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Memory foam beds
  • Smart television
  • Coffee maker
  • Bathtub or shower
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 48 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

This virtual service hotel offers 24-hour guest support by text or phone.

This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 48 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No front desk
  • Debit cards not accepted
  • Guests must register online prior to arrival
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Virtual front desk
  • Private entrance
  • Guest will receive an email before arrival 48 hours
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 13 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Row by Kasa
  • Kasa The Row San Jose
  • The Row Hotel, BW Signature Collection Hotel
  • The Row Hotel, BW Signature Collection San Jose
  • The Row Hotel, BW Signature Collection Hotel San Jose

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.