"$20.00 breakfast voucher unable to use because of understaffing. " More
In Santa Maria
Stay at this Santa Maria hotel and you'll be within half a mile (1 km) of Boomers! Santa Maria and 2 miles (3 km) of Rancho Bowl. Santa Maria Speedway and Santa Maria Fairpark are also within 3 miles (5 km).
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a gym on site, and laundry facilities and concierge services are also offered.
Mar 12, 2023 by Sergio H. Assistant General Manager
Hello VICTORIA,We appreciate your very detailed feedback about your experience. This helps us to better understand how we can improve our services, moving forward. Please know that it is always our goal to remain one step ahead of our guests' needs and ensure that comfort is met. We're reviewing your comments about the heater and refrigerator during your stay. Although some of the collateral have been removed from the rooms, we have them as one of our free amenities upon guest request. In addition to providing several local magazine, newspapers, tourist brochures in the lobby, filled with things to do in the area, please feel free to also ask our staff for recommendations. As many have had great personal experience with local attractions. We hope that you'll give us another chance to serve you and your friends during your next trip. Please consider one of the 6 types of suites that come standard with a relaxing pull-out sofa. Please note that we can also deliver extra chairs and tables if available, in addition to the two chairs and two tables that were in the room you stayed in. Please don't hesitate to contact us if we can be of assistance during your stay or in ensuring you book the right room for your needs and/or you can also ask our staff at the Front Desk upon check-in for any upgraded room availability. Thank you again for your review and we hope to welcome you back soon!
Feb 24, 2023 by Sergio H. Assistant General Manager
Hello Desirae,I was very concerned to see that you had a horrible experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Please consider contacting me at your convenience so that we can gather more details.
Oct 12, 2021 by OM
Thank you for the review we are sorry that you had this experience with us. We are working everyday to keep our hotel clean and up to our IHG standards. We hope to see you again
Aug 11, 2021 by OM
Thank you for the review we are sorry that you had this experience with us. We are working everyday to keep our hotel maintained, updated and clean. We hope that you come back and have a better experience with us.
Aug 2, 2021 by OM
We are sorry you did not enjoy your breakfast we hope that does not stop you from coming back. Thank you for the review
Holiday Inn & Suites Santa Maria, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. The business-friendly Holiday Inn & Suites Santa Maria, an IHG Hotel also features multilingual staff, concierge services, and laundry facilities. For a fee, parking is available. This 3-star Santa Maria hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed
Free self parking
Holiday Inn & Suites Santa Maria, an IHG Hotel offers 207 accommodations with safes and complimentary newspapers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests can enjoy cooked-to-order breakfast for a fee.
Portabella Bar and Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.